6.1.2列車服務(wù)工作（雙語(yǔ)）課件講解

（Railwaypassengertransportservices）鐵路旅客運(yùn)輸服務(wù)內(nèi)容文字：≥16號(hào)層級(jí)序號(hào)

一、1.（1）01①（Railwaypassengertrainservicework）鐵路客運(yùn)列車服務(wù)工作相關(guān)知識(shí)Therelevantknowledge一、車廂服務(wù)工作（Carriageservice）二、列車廣播工作（Trainbroadcasting）三、餐茶供應(yīng)工作（Mealandteasupply）鐵路客運(yùn)列車服務(wù)工作目錄DirectoryRailwaypassengertrainservicework鐵路客運(yùn)列車服務(wù)工作車廂服務(wù)工作01.CarriageserviceRailwaypassengertrainservicework始發(fā)站檢票前，乘務(wù)員應(yīng)做好各種準(zhǔn)備工作，嚴(yán)守車門，扶老攜幼，迎接旅客。車上乘務(wù)員要為上車旅客安排座席及隨身攜帶品的放置地方。一、車廂服務(wù)工作CarriageserviceBeforetheticketcheck-inatthedeparturestation,thestewardshallmakeallkindsofpreparations,strictlyguardthedoor,helptheoldandtheyoung,andmeetthepassengers.Thestewardonthetrainshallarrangeseatsandplacesforthepassengerstoputtheirbelongings.開車后，乘務(wù)員按作業(yè)過(guò)程進(jìn)行工作，服務(wù)態(tài)度應(yīng)主動(dòng)、熱情，語(yǔ)言文明、表達(dá)得體、準(zhǔn)確，舉動(dòng)穩(wěn)重、大方，處理問題機(jī)動(dòng)靈活、實(shí)事求是。一、車廂服務(wù)工作CarriageserviceAfterdriving,thestewardshallworkaccordingtotheoperationprocess.Theserviceattitudeshallbeactiveandenthusiastic,thelanguageshallbecivilized,theexpressionshallbeappropriateandaccurate,thebehaviorshallbesteadyandgenerous,andthehandlingofproblemsshallbeflexibleandrealistic.到站前及時(shí)準(zhǔn)確通報(bào)站名，組織旅客安全上下車。一、車廂服務(wù)工作CarriageserviceInformthestationnametimelyandaccuratelybeforearrivingatthestation,andorganizepassengerstogetonandoffsafely.鐵路客運(yùn)列車服務(wù)工作列車廣播工作02.TrainbroadcastingRailwaypassengertrainservicework列車廣播工作的主要任務(wù)是介紹鐵路安全、旅行常識(shí)及沿線的名勝古跡；正確及時(shí)地做好站名及中轉(zhuǎn)換乘通告；按時(shí)轉(zhuǎn)播中央人民電臺(tái)的新聞和報(bào)紙摘要節(jié)目以及宣傳黨的路線、方針、政策；Themaintasksoftrainbroadcastingaretointroducerailwaysafety,travelknowledgeandscenicspotsalongtheroute;Makecorrectandtimelyannouncementofstationnameandtransfer;Regularlyre-transmitnewsandnewspapersummariesofCCTVandpublicizetheParty'sline,principlesandpolicies;二、列車廣播工作Trainbroadcasting為活躍旅客的旅行生活可適當(dāng)播放一些文娛節(jié)目和錄像；為保證旅客身體健康做好列車衛(wèi)生宣傳工作。Someentertainmentprogramsandvideoscanbeproperlybroadcastfortheactivetravelinglifeoftourists;Toensurethehealthofpassengerstodoagoodjoboftrainhygienepublicity.二、列車廣播工作Trainbroadcasting鐵路客運(yùn)列車服務(wù)工作餐茶供應(yīng)工作03.mealteasupplyworkRailwaypassengertrainservicework車站要做好旅客列車的給水工作，確保列車車輛的滿水，滿足旅客用水的需要。列車應(yīng)保證有足夠的開水或安全飲用水供旅客飲用。Thestationshalldoagoodjobinwatersupplyforpassengertrainstoensurethatthetrainvehiclesarefullofwaterandmeettheneedsofpassengers.Thetrainshallensurethatthereisenoughboiledwaterorsafedrinkingwaterforpassengerstodrink.三、餐茶供應(yīng)工作mealteasupplywork飲食供應(yīng)工作的基本任務(wù)是保證廣大旅客在旅行中飲食需要，保證飲食衛(wèi)生，不斷提高服務(wù)質(zhì)量，為旅客旅行及國(guó)際友人友好往來(lái)服務(wù)。Thebasictaskofcateringsupplyistoensurethedietaryneedsofpassengersduringtravel,ensuredietaryhygiene,continuouslyimproveservicequality,andservepassengers'tra