第二章 國際郵輪面試崗位職責(zé)介紹課件講解

2.DiscJockey—NorwegianCruiseLinePOSITIONSUMMARYBeresponsibleforthemusicalentertainmentinthenightclubofallguestsandassistswithbarpromotionsinthenightclubonboardtheshipunderthedirectionoftheCruiseDirectorandAssistantCruiseDirector.Inordertoconsistentlyexceedguestexpectationsandprovidethehighestlevelsofproductsandservices,additionaldutiesandresponsibilitiesmaybeassignedasneeded.ESSENTIALFUNCTIONS?Assistsinleadinganyofthescheduledsocial,entertainmentorrecreationalactivities,insuringthateacheventtakesplacepromptlyasscheduled.?Beresponsiblefbrsettingtheappropriateatmospherethroughtheuseofpre-recordedmusicforanyassignedactivities,withspecificresponsibilitiesinthenightclub.?Maintains,stores,andkeepsaccurate/updatedinventoryofallmusicalCDsandsuppliesprovidedbyNCL/NCLA.?ManagesthetrainingprocessofallnewDiscJockeys.?MusthavetheabilitytoserveasaneffectiveMasterofCeremonies.?Musthavetheabilitytoworkasateammemberincooperationwithothercruisestaffmembers,aswellaswithallothershipboarddepartments.?Beaccessibleandapproachablewiththeguests；becapableofbeingapatientlistenerwhilemakingtheguestsfeelathome.?Meets&Greetsguestuponembarkation.?Assistswithprivatepartiesandfunctions.?Assistswithanyguestrequests.?Swipingsguestcardsatgangway.?Performsotherrelateddutiesasassignedorasdirected.Theomissionofspecificdutiesdoesnotprecludethesupervisorfromassigningdutiesthatarelogicallyrelatedtotheposition.?MustbefamiliarwiththeSafetyandEnvironmentalProtectionPolicyandtheSEMS,andcarryoutthepoliciesandproceduresappropriateforhis/herposition.DIMENSIONS?Beabletoliftatleast50pounds.?Climbsonstepstoolorladderinordertocompleteelementsofjoborfacilitatemaintenanceissues.?Bends,leansandstoopswithouthindrance.?Finemotorskills.?Usesstairsoften.?Workswithindifferenttemperaturechanges—indoorstooutdoors.?Beabletopassbasicsafetycourse.NATUREANDSCOPE?Theincumbentmustbeabletoworkinamulti-culturalenvironmentandadjusttochangesinschedules,assignmentsanddeadlines.?Thispositionhasnodirectsupervisoryresponsibilities.QUALIFICATIONS,EDUCATIONANDATTRIBUTESQualifications?Minimumoftwoyearexperienceasadiscjockeyinvariousentertainmentvenuesisrequired.?MinimumoftwoyearexperienceservingasaMasterofCeremoniesisrequired.?Basictointermediateabilitytoread,writeandeffectivelycommunicateinEnglishisrequired；andotherlanguagesarepreferred.?Minimumofoneyearbasicexperiencewithmixingoldandcurrentmusicandtheabilitytomixfordancingisrequired.EducationHighschooldiplomaorforeignequivalentisrequired.Attnbutes?Extrovert；quickandcriticalthinker；witty,personable,andarticulate.?Mustbeservice-orientedandhavetheabilitytotakedirection.?Respectforallco-workersandguests.?Prideinyourworkbycreatingpositiveenergy,excitementandfun.?Respectforallco-workersandguests.?Prideinyourworkbycreatingpositiveenergy,excitementandfun.?Beabletowork7daysaweek.?Demonstratespositivebehaviors；smiling,beingpoliteandcourteous.?Beabletodevelopacamaraderiewithteammembers.?Abilitytoliveinclosequartersandsharelimitedspacewithothercabinmates.PhysicalRequirements?Whileperformingtheessentialfunctionsofthisjob,allteammembersarerequiredtostand；walklongdistancesontheship；usehandstotouch,handleorfeel；reachwithhandsandarms；talk,hear,tasteandsmell.Allvesselpositionsrequirerepetitivemotionofbending,climbing,goingupanddownstairsandliftingmorethan25pounds.Thisjobrequiresspecificvisionabilitiestoincludeclosevision,distancevision,colorvision,peripheralvision,depthperceptionandabilitytoadjustfocus.?Allteammembersmustbephysicallyabletoparticipateinemergencylifesavingproceduresanddrills.Allvesselpositionsrequirefulluseandrangeofarmsandlegsaswellasfullvisual,verbalandhearingabilitiestoreceiveandgiveinstructionsintheeventofanemergencyincludingtheloweringoflifeboats.?Workswithindifferenttemperaturechanges—indoorstooutdoors.?Beabletopassbasicsafetycourse.Thisisaminimaldescriptionofduties.Otherworkrequirementsmaybenecessaryandassignedasbusinessormaritimelawdictates.3.CasinoDealer—NorwegianCruiseLinePOSITIONSUMMARYPerformstheirdutiesinaccordancewiththedirectivesassetdownintheCasinoOperationsManualensuringthatthehigheststandardsofefficiency,guestserviceandsecurityaremetinaccordancewiththecompany'spoliciesandprocedures.TheDealerservesasthedirectcontactbetweenthepatronsandtheCasinoManagementandassuchisrequiredtoconformtothehighestlevelsofprofessionalism,appearanceandcommunication.TheCasinoManagementmayassignaDealerotherdutiesoutsidetheCasinoOperation.TheDealerisexpectedtoperformthesedutiestothehigheststandardsofefficiency,guestserviceandintegrity.Inordertoconsistentlyexceedguestexpectationsandprovidethehighestlevelsofproductsandservices,additionaldutiesandresponsibilitiesmaybeassignedasneeded.ESSENTIALFUNCTIONS?Dealsgamesinaccordancewiththerulesofthegame,policiesandprocedures.?Ensuresbettingcomplianceandpaymentsinaccordancetogamerulesandlimits.?Providesexchangeofcurrencyforchips.?Informsguestsofgamerulesandenforcesgamerulesinaccordancetoprocedures.?Ensuresgameprotectionandprotectionofcompany'sassets；informsSupervisorofanysuspiciousbehaviortopreventfraud.?VerifiesbankrollsandcreditswithSupervisor.?SupervisesthepropercareanduseofCasinoequipmentandreportsanydamageorlossimmediatelytotheSupervisor.?AssistsguestwithquestionsregardingCasinoactivitiesorreferstoappropriatepersonnel.?AssumesotherdutiesasassignedbytheCasinoSupervisor.?MaintainsthestandardsandguidelinesrecommendedbySEMSandNCLCasinoOperations.?Performsotherrelateddutiesasassignedorasdirected.Theomissionofspecificdutiesdoesnotprecludethesupervisorfromassigningdutiesthatarelogicallyrelatedtotheposition.?MustbefamiliarwiththeSafetyandEnvironmentalProtectionPolicyandtheSEMS,andcarryoutthepoliciesandproceduresappropriateforhis/herposition.DIMENSIONS?Mustbeabletoefficientlyprovidedealingservicesforguestseachday.?Musthaveknowledgeofatleast3ormoregamescurrentlyofferedbyNCLCasinos.?Mustbeabletoprovidequalitysaviceforalargepassengervesselthatcanincludefrom1,000to3,000guests.NATUREANDSCOPE?BeresponsiblefortheproperexecutionofallgamingactivitiespursuanttoNCLproceduresandgamerulesandlimitsunderthedirectionoftheCasinoSupervisor.?BeresponsibleforSupervisionandcontrolofallpassengersinvolvedingamingactivitiesenforcingallgameruleswithprofessionalismandenthusiasm.?Theincumbentmustbeabletoworkinamulti-culturalenvironmentandadjusttochangesinschedules,assignmentsanddeadlines.QUALIFICATIONS,EDUCATIONANDATTRIBUTESQualifications?Minimumoftwoyeardealingexperienceispreferred.?Minimumofoneyearexperienceinthreeormoreofthefollowinggames：Blackjack,Roulette,LetitRide,CaribbeanStudPoker,3-CardPoker,Baccarat,PaiGowTiles,PaiGowPoker,orTexasHold'emisrequired.?Gaminglicenseispreferred.?IntermediatetoadvancedlevelEnglishverbalandwritingskills,includingtheproperuseofEnglishgrammarisrequired.?Intermediatetoadvancedskillsintypingandcomputersoftwareskills(MicrosoftWord,Excel,FidelioCruise,Micros),isrequired.Education?Highschooldiplomaorforeignequivalentisrequired.?AssociatesDegreeorforeignequivalentispreferred.Attnbutes?Professionalandpersonableapproachtoallguests.?Mustbeoutgoing.?MaintainsthehigheststandardsofCustomerService/GuestRelations.?Mustbedependableandreliable.?Bepassionateabouthospitalityandcustomerservicedriven.?Musthaveaprofessionalappearanceandgoodhygiene.?Respectforallco-workersandguests.?Prideinyourworkbycreatingpositiveenergy,excitementandfun.?Beabletowork7daysaweek.?Demonstratespositivebehaviors；smiling,beingpoliteandcourteous.?Beabletodevelopacamaraderiewithteammembers.?Abilitytoliveinclosequartersandsharelimitedspacewithothercabinmates.PhysicalRequirements?Whileperformingtheessentialfunctionsofthisjob,allteammembersarerequiredtostand；walklongdistancesontheship；usehandstotouch,handleorfeel；reachwithhandsandarms；talk,hear,tasteandsmell.Allvesselpositionsrequirerepetitivemotionofbending,climbing,goingupanddownstairsandliftingmorethan25pounds.Thisjobrequiresspecificvisionabilitiestoincludeclosevision,distancevision,colorvision,peripheralvision,depthperceptionandabilitytoadjustfocus.?Allteammembersmustbephysicallyabletoparticipateinemergencylifesavingproceduresanddrills.Allvesselpositionsrequirefulluseandrangeofarmsandlegsaswellasfullvisual,verbalandhearingabilitiestoreceiveandgiveinstructionsintheeventofanemergencyincludingtheloweringoflifeboats.?Workswithindifferenttemperaturechanges—indoorstooutdoors.?Beabletopassbasicsafetycourse.Thisisaminimaldescriptionofduties.Otherworkrequirementsmaybenecessaryandassignedasbusinessormaritimelawdictates.4.CasinoSlotAttendant—NorwegianCruiseLinePOSITIONSUMMARYBeresponsiblefbrmonitoringanassignedareawithintheassignedSlotOperationinaccordancewiththedirectivesassetdownintheCasinoOperationsManual.TheSlotAttendantwillensurethatthehigheststandardsofefficiency,guestservice,andsecurityaremetinaccordancewiththecompany'spoliciesandprocedures.TheSlotAttendantservesasthedirectcontactbetweenthepatronsandtheCasinoManagementandassuchisrequiredtoconformtothehighestlevelsofprofessionalism,appearanceandcommunication.TheCasinoManagementmayassignaSlotAttendantotherdutiesoutsidetheCasinoOperation.TheSlotAttendantisexpectedtoperformthesedutiestothehigheststandardsofefficiency,guestserviceandintegrity.Inordertoconsistentlyexceedguestexpectationsandprovidethehighestlevelsofproductsandservices,additionaldutiesandresponsibilitiesmaybeassignedasneeded.ESSENTIALFUNCTIONS?EnsuresallcompanypoliciesconcerningtheCasinoSlotOperationarefollowed.?Beresponsibleforsecuringandbalancinganycashfloatsissued.?Assistspatronsinthepurchasingandtheexchangeofcoins/tokensattheCasinoCageandcoindispensers.?Beresponsibleforsecuringandbalancinganyinventoriesissued.?RespondstoCasinopatron'senquiriesregardingthemachineswithinaCasinoSlotOperationincludingfeatures,terms,symbolsanddenominations.?Repairsandrestoresminormachinemalfunctionsincludingcoin,billortokenjams.?InitiatesandprocessespaymentsofjackpotsafterapprovalandverificationdeterminedbyCasinoManagement.?InitiatesandprocessestherefillingofSlotandbillexchangemachinesafterappropriateapprovalandverificationdeterminedbyCasinoManagement.?PerformsgeneralmaintenanceandcleaningofallSlotOperationMachineryincludingmachinelighting；reportanymaintenancerequirementstotheSlotHeadtechnician.?ReportsanysuspiciousactivityorsecuritythreatintheCasinotosuperiorsandSurveillance.?Submitdailyreports/logofeventsofoccurrencesincludingjackpots,hopperfills,complaintsandsuggestionstotheSlotHeadTechnician；completesnecessarypaperworkwhenaccessingmachines.?AssistsintheSlotDrop；recordstheSlotMachinereadingsbeforetheassignedcollectionofcoins/bills.?IdentifiesregularSlotpatronsandassistsCasinoHostsintrackingtheirplay.?AssistsCasinoHostsinpromotionalactivitiesincludingSlotcompetitionsandtournaments.?Performsotherrelateddutiesasassignedorasdirected.Theomissionofspecificdutiesdoesnotprecludethesupervisorfromassigningdutiesthatarelogicallyrelatedtotheposition.?MustbefamiliarwiththeSafetyandEnvironmentalProtectionPolicyandtheSEMS,andcarryoutthepoliciesandproceduresappropriateforhis/herposition.DIMENSIONS?BeresponsibleformaintaininggoodguestrelationswithintheSlotarea.?Mustbeabletoprovidequalitysaviceforalargepassengervesselthatcanincludefrom1,000to3,000guests.NATUREANDSCOPE?BeresponsibleformonitoringanassignedSlotareaandensuringallSlotMachinesaresecuredandingoodworkingconditionpursuanttoNCLproceduresandgamerulesandlimitsunderthedirectionoftheHeadSlotTechnician.?BeresponsibleforSupervisionandcontrolofallpassengersinvolvedingamingactivitiesenforcingallgameruleswithprofessionalismandenthusiasm.?Theincumbentmustbeabletoworkinamulti-culturalenvironmentandadjusttochangesinschedules,assignmentsanddeadlines.QUALIFICATIONS,EDUCATIONANDATTRIBUTESQualifications?Intermediatetoadvancedabilitytoread,writeandeffectivelycommunicateinEnglishisrequired；andotherlanguagesarepreferred.?Basictypingandcomputersoftwareskills(MicrosoftWord&Excel,PowerPoint,andOutlook)arepreferred.?Minimumofoneyearofpriorexperienceasaslotattendantisrequired.?CurrentGamingLicenseispreferred.Education?Minimumhighschooldiplomaorforeignequivalentisrequired.?Somecollege-relatededucationispreferred.Attnbutes?Professionalattitudeandappearance.