《酒店英語》課件-餐廳訂位服務(wù)

酒店專業(yè)英語HospitalityEnglishReceivingTableBookingandSeatingGuests

Task1ReceivingTableBooking

Vocabularyreserve v.預(yù)定correct a.正確的harbor

n.港口view n.風(fēng)景arrange

v.安排receive

v.收到，接受bookingn.預(yù)定guarantee v.保證

Vocabularycouple n.（一）對，（一）雙sign

n.標(biāo)記，牌子atpresent目前l(fā)ookforwardto盼望，期待takeyourtime慢慢來，別著急ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSONEReadthetaskReadthetaskAguest,Mr.Millerwouldliketoreserveatableinyourrestauranttocelebratehisson’sbirthday.Youreceivethephonecall,bookatableforhimandfillinthereservationform.TWOLearnthetaskstepbystepLearnthetaskstepbystep1.GreetguestsGoodafternoon,mayIhelpyou?Goodmorning/afternoon/evening,PacificOrientalHotel,Johnspeaking.HowmayIhelpyou?/WhatcanIdoforyou?/MayIhelpyou?——————————————————————————————2.HelpguestswithspecialrequestsOh,wewillarrangeitforyou.CanIorderacakeforyoutocelebrate?Yes,I’msurewecanhelp.Howmanypeoplewillbeattheparty,sir?——————————————————————————————Learnthetaskstepbystep3.GetinformationonthearrivingtimeIamawfullysorryforbringingyousomuchinconvenience,andIwillrepairitforyourightnow.Iamsorryaboutthat,Mr.Foster.Iwillcallyourroomattendanttochangeyourrefrigeratorrightnow.——————————————————————————————————4.GetinformationonthenumberofpeopleHowmanyguestswilltherebe,sir?Howmanypeoplewillbedining?Howmanypeoplewillbeattheparty?Howmanypeopleisitfor?———————————————————————————————Learnthetaskstepbystep5.Askfortheguest’snameandtelephonenumberMayIknowyournameandtelephonenumber?MayIhaveyournameandphonenumber?Yournameandtelephonenumber,please.Forwhomisthereservation,please?Andalso,whatisyourphonenumber?———————————————————————————6.RepeatandconfirmthereservationdetailsAlright,you’dlikeatableforsixpeopleat7:00p.m.tonight.Yourphonenumberis1357900478.AmIcorrect,Mr.Smith?LearnthetaskstepbystepWearehappytoofferyouatableforfourat6:00tomorrowevening.YournameisLouisTaylor,andyourphonenumberiamIright?

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7.Expressgoodwishesandsaygood-byeWelookforwardtoseeingyouandSamanthatonight.Wewishyou’llhaveagoodtimeandseeyousoon,goodbye.

————————————————————————————TPracticethetaskHEERPracticethetaskAguest,Mr.Millerwouldliketoreserveatableinyourrestauranttocelebratehisson’sbirthday.Youreceivethephonecall,bookatableforhimandfillinthereservationform.Workinpairstorole-playatelephoneconversationabouttablereservationwithyourpartner.Youactasthereservationist,andyourpartnertheguest.Changeroleswhenfinishingtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.Furtherpractice

Makearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.

Situation:Yvonneisahostess,aguestcallshertobookatableintherestaurant.AssessmentChartName:Position:Task:Content:☆

☆☆

☆☆☆1.Complete□□□2.Well-organized□□□3.Creative□

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□Language:

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☆☆☆1.Withfluency□□□2.Withgoodpronunciation&intonation□□□3.Understandable□□□4.Withanaccent□□□Performance:☆

☆☆

☆☆☆1.Withconfidence□□□2.Withcourtesy□□□3.Withgoodserviceattitude□