2024春期國(guó)開電大本科《商務(wù)英語(yǔ)4》在線形考(單元自測(cè)1至8)試題及答案

PAGEPAGE22國(guó)開電大本科《商務(wù)英語(yǔ)4》在線形考單元自測(cè)1至8試題及答案說(shuō)明：資料整理于2024年4月；適用于2024春期國(guó)開電大本科學(xué)員一平臺(tái)在線形考考試。單元自測(cè)1試題及答案?jìng)渥ⅲ簻y(cè)試中共有6道隨機(jī)題，其中有5道選擇題和1道完形填空題。第一大題：選擇填空(每題10分，共5題)―HeyKyle,guesswhat!ThebossissendingmetoEuropeforamarketingseminarnextmonth.―_________You’vebeenitchingtogoonabusinesstripformonths.A.Iamsorrytohearthat.B.Great!Youmustbehappy.C.Sowhat?―Howwouldyouliketogo?―___________________.A.I’llgetintouchwiththerailroadB.I’dliketoflytoFrankfurtforastayoftwodaysC.IexpecttodepartforFrankfurtonSunday,September1st―___________________?―IexpecttodepartforFrankfurtonSunday,September1st,anytimeafter13:00pm.A.HowwouldyouliketogoB.WhereshallImakehotelreservationC.Whendoyouplantoleave―___________________?―Sure,noproblem.First,goseeCindyandtellherwhereyou’regoingandwhen.A.WillthecompanyreimburseeverythingB.WillIusethecardforeverythingC.Canyoufillmein―___________________?―Yes,businessclass.A.WillyouflybusinessclassB.WhendoyouplantoleaveC.WhereshallImakehotelreservation_____behalfofVancouverC&SInt’lTradeCorp.,Iampleasedtoinviteyouandyourcolleaguestovisitus.A.ForB.OnC.InCanyoufillme_________?Ineedsomedetailedinformation.A.inB.upC.outIfyouareintending_________justoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.A.tovisitB.visitingC.visitedManyofthebanksandtravelservicesinthewesterncountriesprovideconvenienceforthetravellersbyissuingtraveller’s_________.A.checksB.cashC.creditcardsPlease_________anopenreturnflightfromBarcelonatoFrankfurt.A.paperB.textC.bookTheprocessingtime_________perembassy.A.variousB.varietyC.variesTraveller’schecksaregenerally_________smallfacevalue.A.atB.onC.ofTravellers,when_________thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.A.buyB.buyingC.tobuyWeusedto_________cashadvances.A.hadB.havingC.haveYoucandownloadandprintoffthe_________online.A.fromB.formC.formal第二大題：閱讀理解/翻譯/完形填空(題型隨機(jī))(共50分)從下列帶★題庫(kù)中抽其中1道試題！?。　锓g:為句子選擇正確的翻譯(每題10分)。1.Canyoufillmein?A.你能替代我一下嗎？B.你能為我填寫嗎？C.你能向我詳細(xì)介紹一下2.Notallrestaurantsacceptthecard.A.所有酒店都不接受此卡。B.并非所有酒店都接受此卡。C.所有酒店接受的不是此卡。3.Weusedtohavecashadvances.A.我們以前是預(yù)支現(xiàn)金。B.我們使用已有的現(xiàn)金。C.我們習(xí)慣了預(yù)支現(xiàn)金。4.Letmeknowhowyoulikelivingoutofasuitcase.A.到時(shí)候告訴我沒有旅行包你是怎么活下來(lái)的。B.到時(shí)候告訴我你是怎么帶著旅行包生活的。C.到時(shí)候告訴我你怎么那么喜歡帶著旅行包生活。5.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller’schecks.A.對(duì)發(fā)行機(jī)構(gòu)來(lái)說(shuō),發(fā)行旅行支票提供融資便利是有利可圖的。B.對(duì)發(fā)行機(jī)構(gòu)來(lái)說(shuō),融資有利可圖,他們征集資金,發(fā)行旅行支票。C.對(duì)發(fā)行機(jī)構(gòu)來(lái)說(shuō),征集資金,發(fā)行旅行支票,融資等,都是有利可圖的?！锿晷翁羁?選擇正確答案,補(bǔ)全文章(每題10分)。HowtoScheduleYourVisaAppointmentPaymentcanbemadewithaUnionPaydebitcardorincash.Youcan__1__directlythroughthewebsite,theCallCenter,orataCiticbankATM.IfpayingataCiticbankbranch,youcanpaywithaUnionPay__2__orwithcash.Ifyouprefertopayincash,theappointmentwebsitewillproduceabankdepositslip__3__onthetypeofappointmentforwhichyouhaveregisteredthedepositslipwillindicatehowmuchyoumustpay.Youmustprintthisbank__4__,logofftheappointmentsite,proceedtoalocalCiticbankbranch,presentthebankdepositslip,paytherequestedamount,obtainanoriginalbankreceiptforthetransaction,logbackintothe__5__,andenterthebankreceiptconfirmationnumberintotherequestedfield.(1)A.spendB.payC.buy(2)A.creditcardB.membershipcardC.debitcard(3)A.basedB.accordingC.basis(4)A.cashB.debitcardC.depositslip(5)A.appointmentsiteB.transactionsiteC.branchsite★閱讀理解:根據(jù)文章內(nèi)容,判斷正誤(每題10分)。Traveller’sCheckManyofthebanksandtravelservicesinwesternprovideaconveniencefortravellersbyissuingtraveller’schecks.Travellers,whenbuyingthechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.Duringthetrip,travellerscancashthechecksfromtheagenciesofthebankorthetravelservicewhenevertheyneedaftertheircounter-signaturesarerecognized.Alotoftravellersliketobuythesechecksastheydon’thavetotakealongmuchcashandworryaboutcounterfeitsignatures.Theagencieswillgetbackthemoneytheyhavepaidbysendingthecheckstotheissuingoffices.Traveller’schecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds,formiscellaneouspayments.Thereisnotimelimitfortheircirculationperiod.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller’schecksbecausetheynotonlyreceiveaservicechargefromthecheckbuyers,buttheyalsodon’tneedtopayanyinterestnomatterhowlongthechecksremainincirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.1.Itisconvenientforthetravellerstotravelaroundtheworldasmanybanksandtravelservicesissuetravellers’checks.[答案]T2.Therearenosignaturesoftravellerswhohaveboughtthechecks.[答案]F3.Quiteafewtravellersliketobuythechecks.[答案]T4.Travellersdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitforit.[答案]T5.Banksandtravelservicesarereluctanttoprovidetravellers’checks.[答案]F★閱讀理解:根據(jù)文章內(nèi)容,完成選擇題(每題10分)。SchengenVisaApplicationStepsIdentifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknowwhichcountriesyouaretravellingtobecauseitdetermineswhereandhowyouaregoingtosendyourapplication.●IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.●IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbesenttotheembassyorconsulateofthecountrythatshallbeyourmaindestination.●IfyouareintendingtovisitseveralSchengencountries,butdonothaveamaindestination,youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary.FilloutanapplicationformbeforehandtoobtainaSchengenvisa.Youcandownloadandprintofftheformonline.PreparealltherequirementsforyourSchengenvisaapplication.Dependingontheconsulateorembassy,youarerequiredtoshowthefollowingdocuments:●Avalidnationalpassport●Evidenceshowingthepurposeofyourtrip(e.g.hotelreservations)●Proofofmedicalinsurance●Around-triptravelticket●ProofoffundsChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessingtimevariesperembassy,soitisimportanttotaketheprocessingtimeintoaccountwhenplanningyourtrip.1.Thispassageismainlyabout__________.A.whatisaSchengenvisaB.whocanapplyforaSchengenvisaC.howtoapplyforaSchengenvisa2.IfyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyourapplication_____.A.totheembassyorconsulateofthecountrythatshallbeyourmaindestinationB.directlywiththeembassyorconsulateofthatparticularcountryC.totheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary3.Youcandownloadandprintofftheform__________.A.viayourphoneB.ontheInternetC.byyourfriends4.YouarerequiredtoshowthefollowingdocumentsEXCEPT__________.A.around-triptravelticketB.avalidnationalpassportC.abirthcertificate5.Theprocessingtimeis__________perembassy.A.differentB.thesameC.similar單元自測(cè)2試題及答案?jìng)渥ⅲ簻y(cè)試中共有6道隨機(jī)題，其中有5道選擇題和1道完形填空題。第一大題：選擇填空(每題10分，共5題)―Hello,isthatSailMovingCompany?―___________________?A.Yes,thisisJackspeaking.Thanksforcalling.WhatcanwedoforyouB.Yes,I’mJack.Thanksforcalling.WhatcanwedoforyouC.Yes,speaking.WhatcanIdoforyou―Howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture?―___________________.A.Wecangiveyoua10%discountB.Sorry,wearenotavailablethesedaysC.Thecostdependsonthefloortomoveto,thedistancebetweentwoplacesandtheamountofthefurnituretomove―Theclientsaidhehadtosendamonitorbackthreetimesbeforetheproblemwassolved.Doyouhaveareasonforthis?―___________________.A.Well,IwonderwhethertherecentlayoffsareaffectingthequalityofourcustomerserviceB.Whatdoyouthink?ButIhavenoidea?C.That’stheclient’sownproblem,Iguess―Whatdoesthecustomer’scomplaintsay?―___________________.A.Hesayshewillwriteusathank-youletterB.Hesayshehasn’tgottenbackthemonitorforrepairsC.Hewantstoknowwhetherwecouldgivehimadiscount―Whatisthedistancebetweenthenewbuildingandyouroffice?―___________________.A.ItisneartothebusstopB.Itisabout15kilometersC.Itisveryclose_______thesituationmaybe,makesurethatyoudon’tleaveyourcustomerwithanunansweredquestion.A.WhateverB.WheneverC.HoweverCustomersoftenremain_________toabusinessthathasexcellentserviceeveniftheirpricesarehigh.A.loyalB.loyallyC.loyaltyCustomerswon’tfindstoreclerkssittingaround_________.A.watchingTVorplayingcardsB.towatchTVorplaycardsC.watchingTVortoplaycardsIfanyofthearticlesaredamagedduringmove,youmaymakea_______forcompensationwithourcompany.A.requestB.demandC.claimIfthingshave_________,thepersonyou’retalkingtowillwanttoknowthereasons.A.gotupB.gonewrongC.turneddownLookingyourcustomersintheeyeshowsthatwearelisteningtothemandhearing_________.A.whyaretheysayingB.howaretheysayingC.whattheyaresayingSomeofthecustomers’complaintsseem_________.A.inacceptableB.unacceptableC.unacceptedSomestoresevenoffer_________lanesforcustomerswith10itemsorlesstocheckoutquickly.A.expireB.expressC.exactTheAmericanideaofcustomerserviceis_________eachcustomerthecenterofattention.A.madeB.tomakeC.makeThecustomerservicerepresentativewilloftenallowcustomerstoexchangetheproducttheyboughtorreturnitforafull_________.A.compensationB.repayC.refund第二大題：閱讀理解/翻譯/完形填空(題型隨機(jī))(共50分)從下列帶★題庫(kù)中抽其中1道試題！?。　锓g:為句子選擇正確的翻譯(每題10分)。1.TheAmericanideaofcustomserviceistomakeeachcustomerthecenterofattention.A.美式客服理念認(rèn)為每位客戶都是關(guān)注的焦點(diǎn)。B.美國(guó)的客戶都有以自己為中心的想法。C.美國(guó)的客戶服務(wù)人員都有以客戶為中心的想法。2.Manyproductscomewithamoney-backguarantee.A.許多產(chǎn)品都要先付款得以保障。B.許多產(chǎn)品都有退款承諾。C.許多產(chǎn)品都要退款。3.Makesuretolookyourcustomersintheeye.A.確保要把顧客像眼睛一樣珍視。B.確保把顧客看在眼睛里。C.確保要直視顧客的眼睛。4.Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.A.一定要想方設(shè)法,超越顧客的期望。B.一定要尋求在顧客期待之外的想法。C.總是要尋找達(dá)到顧客期望的方法。5.Theworstthingisthatyoudiscoveredatthelastmomentthereweremissingpartsintheorderbeforeshipment.A.最糟糕的事情是,在裝船之前的最后時(shí)刻,你發(fā)現(xiàn)訂單貨物有遺漏。B.最糟糕的事情是到了最后一刻還沒有裝船。C.最糟糕的事情是在裝船前的最后一刻,你有所發(fā)現(xiàn)?！锿晷翁羁?選擇正確答案,補(bǔ)全文章(每題10分)。Customerserviceistheserviceorcarethataconsumerreceivesbefore,duringandafterapurchase.It’soneofthefactorsthatcomeintoplaywhenaconsumerisdeterminingbuyingvalue,theotheristhequalityoftheproductorservicethatisbeing__1__.Consumersoftenmustencounteranexperiencetonotonlybeasatisfiedcustomer,butaloyalcustomer.Customerserviceisapartofthatexperience.Topnotchservicewillcreate__2__andareturningcustomer,whichiswhatweallmuststrivefor.Excellentcustomerserviceis__3__tobusinessestoday.It’sacomponentthatisoftenmissing,unfortunately.Howdoyouprovidegreatcustomerservice?Alwaysmakeyourcustomera__4__.Greettheminafriendlymanner,whetherthatbeviatelephone,emailorinperson.Letthemknowyouaretheretohelpandthatyouwilltakecareofthem,notonlybeforethesalebutafteraswell.Afterall,inathrivingbusinesscustomersarenot__5__;it’sarequirementforbusinessestosurvive.(1)A.vitalB.optionalC.priorityD.offeredE.loyalty(2)A.vitalB.optionalC.priorityD.offeredE.loyalty(3)A.vitalB.optionalC.priorityD.offeredE.loyalty(4)A.vitalB.optionalC.priorityD.offeredE.loyalty(5)A.vitalB.optionalC.priorityD.offeredE.loyalty★閱讀理解:根據(jù)文章內(nèi)容,把每一段和其所談?wù)摰脑掝}相匹配(每題10分)。CustomerService1.TheAmericanideaofcustomerserviceistomakeeachcustomerthecenterofattention.Andwhereveryougo,goodcustomerservicemeansmakingcustomersfeelspecial.__1__2.Whencustomersgettoastore,theyaretreatedashonoredguests.Customersdon’tusuallyfindstoreclerkssittingaroundwatchingTVorplayingcards.Instead,theclerksgreetthemwarmlyandoffertohelpthemfindwhattheywant.Customersusuallydon’thavetoaskhowmuchitemscost,sincepricesareclearlymarked.__2__3.Whencustomersarereadytocheckout,theycangotothenearestandshortestcheckoutlane.Goodstoresopennewcheckoutlaneswhenthelineupsgettoolong.Someevenofferexpresslanesforcustomerswith10itemsorless.Aftertheypayfortheirpurchases,customersreceiveasmileandawarmthankyouandhaveanicedayfromtheclerk.__3__4.InAmerica,customerservicecontinueslongafterthesale.Manyproductscomewithamoney-backguarantee.Expensiveitemslikecars,computersorstereosoftenhaveawarrantythatensurestrouble-freeuseforaperiodofayearormore.Advertisementsregularlyincludethemotto,Yoursatisfactionisguaranteed.Soifthereisaproblemwiththeproduct,customerscantakeitback.Thecustomerservicerepresentativewilloftenallowthemtoexchangetheitemorreturnitforafullrefund.__4__5.CustomerserviceinAmericagrowsoutofthebeliefthatthecustomerisalwaysright.Ifapersonreceivespoorservicefromastore,heprobablywillavoidshoppingthereinthefuture.Ontheotherhand,customersoftenremainloyaltoabusinessthathasexcellentserviceeveniftheirpricesarehigh.__5__(1)A.satisfactionguaranteedB.theAmericanideaofcustomerserviceC.customerloyaltyD.honoredguestE.checkoutservice(2)A.satisfactionguaranteedB.theAmericanideaofcustomerserviceC.customerloyaltyD.honoredguestE.checkoutservice(3)A.satisfactionguaranteedB.theAmericanideaofcustomerserviceC.customerloyaltyD.honoredguestE.checkoutservice(4)A.satisfactionguaranteedB.theAmericanideaofcustomerserviceC.customerloyaltyD.honoredguestE.checkoutservice(5)A.satisfactionguaranteedB.theAmericanideaofcustomerserviceC.customerloyaltyD.honoredguestE.checkoutservice★閱讀理解:根據(jù)文章內(nèi)容,判斷正誤(每題10分)。TheFeelGoodFactorinCustomerServiceAchallengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionontherightkeyareas,measuredbytherightKeyPerformanceIndicator(KPI).OneofthemostimportantaspectsofacustomerserviceKPIiswhatisoftenreferredtoastheFeelGoodFactor.Basicallythegoalisnotonlytohelpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkeypointsarelistedasfollows:Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.ItisokaytosayIdon’tknow,butitshouldalwaysbefollowedupbybutletmefindoutorpossiblybutthispersonwillbeabletoassistyou.Whateverthesituationmaybe,makesurethatyoudon’tleaveyourcustomerwithanunansweredquestion.Mostofthecommunicationthatyourelaytoothersisdonethroughbodylanguage.Ifyouhavenegativebodylanguagewhenyoucommunicatewithothers,itshowsthatyoudon’tcare.Twoofthemostimportantaspectsofpositivebodylanguagearesmilingandeyecontact.Makesuretolookyourcustomersintheeye.Itshowsthatwearelisteningtothemandhearingwhattheyaresaying.Andofcoursesmilingismoreinvitingthanablanklookorfrown.Nothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyoucareanditwillleavethemwiththeFeelGoodFactorthatyouaresearchingfor.1.Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheirexpectations.[答案]F2.Leaveyourcustomerwithanunansweredquestionisunacceptable.[答案]T3.Bothpositivebodylanguageandnegativebodylanguagearenecessaryincustomerservice.[答案]F4.Eyecontactisoneofthemostimportantaspectsofpositivebodylanguage.[答案]T5.Theunderlinedgoingtheextramiletohelptheminthelastparagraphmeansgoingalongwaytohelpthem.[答案]F單元自測(cè)3試題及答案?jìng)渥ⅲ簻y(cè)試中共有6道隨機(jī)題，其中有5道選擇題和1道完形填空題。第一大題：選擇填空(每題10分，共5題)―Couldyoubesokindastoturndownthatrocknroll?I’mpreparingfortomorrow’smeetingreport.―___________________.A.It’snoneofyoubusinessB.No,Idon’tthinksoC.Sure.Sorrytodisturbyou―Hello,thisisLucasBowen.I’dliketoordersomemachines.―_________.Whendoyouneedthem?A.Sorry,Iambusy?B.NoproblemC.No,youcandoitonline―I’llalsothrowinthediscountof10%onyourupfrontdeposit.Whatdoyouthinkaboutthissuggestion?―___________________.A.OK,Ithinkwe’vebothhavedoneourbestforthisB.No,thesuggestionistoobadC.OK,youwillbenefitmorethanus―I’llbeawayonabusinesstrip.Wouldyoumindsigningformyexpressdelivery?―___________________.A.havenotimeB.I’drathernotC.I’dbehappyto―Okaythen,sotoconfirm:a6%discountbutyoupayalltheshippingandinstallationcosts.―_________.I’llcallyoutomorrow.A.Sorry,it’snotclearB.ThatsoundsallrightC.Sorry,wedidn’tdiscussaboutthat_________hasgoodreputationwillsoonerorlaterbesuccessfulinhisbusiness.A.WhateverB.WhoeverC.WhicheverAlthoughhehassoughttofindapeaceful_________,heisfacingmorepressurefromhisbusinessrivals.A.soluteB.solveC.solutionAtthesametime,thenegotiatorkeepsthingssecret_________wouldlimithis/herabilitytonegotiate.A.whoB.whatC.thatInbusiness,whateveryoudo,donot_________illegalbenefit.A.chaseB.chooseC.challengeThatmightbeacceptable_________youhandletheinsurancefees.A.ifB.whetherC.evenifTheirskilland_________hasgotthemonthesalesteam.A.lazinessB.discourageC.enthusiasmTheywantedto_________discussiononeconomics.A.initiativeB.initiateC.initialToattractinvestors,thegovernmenthas_________itstaxandlaborlaws.A.adaptedB.appliedC.adjustedWecan’tmanagethat_________youpayfortheinstallation.A.ifB.untilC.unlessWhentherestoftheroom_________emotional,staycoolanduselogictonegotiateandclose.A.getB.getsC.got第二大題：閱讀理解/翻譯/完形填空(題型隨機(jī))(共50分)從下列帶★題庫(kù)中抽其中1道試題?。?！★翻譯:為句子選擇正確的翻譯(每題10分)。1.Byunderstandinghownon-verbalcommunicationworks,anegotiatormustbeabletounderstandtheinformationtheotherparticipantsaregivingoutnon-verbally.A.通過理解非語(yǔ)言性交際如何起作用,談判者一定能夠理解其他參與者透露的非語(yǔ)言性信息。B.要理解非語(yǔ)言性交際如何運(yùn)行,談判者必須理解其他參與者給出的非語(yǔ)言性信息。C.通過理解非語(yǔ)言性交際是如何工作的,談判者必需能夠理解其他參與者非語(yǔ)言性地給出的信息。2.Lookthepersonintheeyewithhonestyandrespect.A.用誠(chéng)實(shí)和尊敬看待這個(gè)人。B.誠(chéng)實(shí)而尊敬地注視這個(gè)人。C.誠(chéng)實(shí)并尊敬地用眼看這個(gè)人。3.Ifpossible,itmaybehelpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideofthenegotiationroom.A.如果有可能,可以幫助談判雙方花時(shí)間一起在談判室以外的舒適氛圍中。B.如果有可能,讓談判雙方花時(shí)間一起處于談判室以外的舒適氛圍,可能會(huì)有幫助的。C.如果有可能,談判雙方花時(shí)間一起在談判室以外的舒適的環(huán)境中,肯定會(huì)有幫助的。4.Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.A.這是因?yàn)闊o(wú)論哪一方掌控了談判的開始,往往都會(huì)將談判導(dǎo)致結(jié)束。B.這是因?yàn)闊o(wú)論誰(shuí)曾經(jīng)掌握了談判的開始,趨勢(shì)都會(huì)主導(dǎo)談判的地點(diǎn)。C.這是因?yàn)闊o(wú)論誰(shuí)控制了談判的開始,誰(shuí)往往就能掌控談判的結(jié)果。5.Thenegotiationtablecanbeloadedwithagendas,egosandemotions.A.談判桌承載著議事日程,自我意識(shí)和各種情緒。B.談判桌負(fù)荷著議事日程,自尊心和不同情緒。C.談判桌充滿了議事日程,自我意識(shí)和情感?！锿晷翁羁?選擇正確答案,補(bǔ)全文章(每題10分)。Anotherexampleisreadingnon-verbalcommunication.__1__readthenon-verbalcommunicationofanotherpersoncanbeagreatassetinthecommunicationprocess.Bybeingaware__2__differentsignsandexpressions__3__apersongivesverballyandnon-verbally,anegotiatorcanadjusthis/herapproachandthenegotiationcangosmoothly.If__4__,itmaybehelpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideofthenegotiationroom.Beingfamiliarwithanotherpersonhelpsyouto__5__thedifferencesbetweenverbalandnon-verbalcommunicationwithinthenegotiationatmosphere.(1)A.BeabletoB.BeingabletoC.Ableto(2)A.ofB.withC.for(3)A.whatB.thatC.whom(4)A.beingpossibleB.ispossibleC.possible(5)A.senseB.touchC.make★閱讀理解:根據(jù)文章內(nèi)容,判斷正誤(每題10分)。TheGoldenRulesofNegotiatingTheartofnegotiatingisadifficultskillformostofus,evengoodsalespeople.Herearethreegoldenrulesforyoutofollow:1.ALWAYSSTARTTHENEGOTIATIONS.Youmustinitiatetheprocess.Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.Ifyoulettheotherpartystartnegotiations,youwillbeconstantlygivingupcontrol,oftenwithoutevenrealizingit.Forinstance,whenyouasksomeonewhathisprojectbudgetis,youareallowinghimtostartthenegotiations.Youwillthenspendyourtimechasinghisnumberratherthanfindingthebestsolution.So,neverlettheotherpartycontrolthenegotiations.2.ALWAYSNEGOTIATEINWRITING.Thepurposeofnegotiationsistoarriveataformalwrittenagreement,nottellastoryorspendtimetalking.Fromthefirstmomentyoubeginaproposal,youshouldcreateadocumentandtakeittotheclient.Itwillincludeallthepointsofagreementandbecomerealtotheprospectivecustomer.Negotiatingfirstandthenhavingtocreateadocumentaddsunnecessarytimetoatransaction.Butifyoubuildyourwrittenagreementasyounegotiate,youarepreparedtoaskforasignaturethemomentthedecisiontobuyismade.3.ALWAYSSTAYCOOL.Thenegotiationtablecanbeloadedwithagendas,egosandemotions.Greatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherestoftheroombecomesinsanelyinvestedinpersonalagendasanduselessemotions.Crying,gettingangryandblowingoffsteammaymakeyoufeelgood,butsuchbehaviorwillnotbenefityouwhilenegotiating.Whentherestoftheroomgetsemotional,staycoolanduselogictonegotiateandclose.1.Ifyoulettheotherpartystartnegotiations,youwillbecompletelygraspthecontrol,oftenwithoutevenrealizingit.[答案]F2.So,neverletbothpartiescontrolthenegotiations.[答案]F3.Negotiatingfirstandthenhavingtocreateadocumentdoesn’tneednecessarytimetoatransaction.[答案]T4.Greatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherestoftheroombecomeswildorhelplessduringthenegotiation.[答案]T5.Whentherestoftheroomgetsoutofcontrol,staycoolanduselogictonegotiateandclose.[答案]F★閱讀理解:根據(jù)文章內(nèi)容,選擇正確答案(每題10分)。Emotionsplayanimportantpartinthenegotiationprocess,althoughitisonlyinrecentyearsthattheireffectisbeingstudied.Emotionshavethepotentialtoplayeitherapositiveornegativeroleinnegotiation.Duringnegotiations,thedecisionastowhetherornottosettlerestsinpartonemotionalfactors.Negativeemotionscancauseintenseandevenirrationalbehavior,andcancauseconflictsandnegotiationstobreakdown,butmaybeinstrumentalinattainingconcessions.Ontheotherhand,positiveemotionsoftenfacilitatereachinganagreementandhelptomaximizejointgains,butcanalsobeinstrumentalinattainingconcessions.Positiveandnegativediscreteemotionscanbestrategicallydisplayedtoinfluencetaskandrelationaloutcomesandmayplayoutdifferentlyacrossculturalboundaries.1.Emotionsplayanimportantroleduringthenegotiation,althoughtheireffectisbeingstudiedjust_______.A.atthebeginningofnegotiationpracticeB.duringthenegotiationprocessC.notlongbefore2.Negativeemotionsmay_______makeconcessions.A.behelpfultoB.beharmfultoC.benothingto3.Duringnegotiations,thedecisionastowhetherornottosettledependsinpartonemotionalfactors.A.totallyB.tosomeextendC.completelynot4.Attainingconcessionscanbedone_______.A.onlybynegativeemotionsB.onlybypositiveemotionsC.bybothnegativeandpositiveemotions5.Indifferentcultures,negotiatorsshoulduse_______strategiestoshowpositiveandnegativeemotions.A.thesameB.differentC.no單元自測(cè)4試題及答案?jìng)渥ⅲ簻y(cè)試中共有6道隨機(jī)題，其中有5道選擇題和1道完形填空題。第一大題：選擇填空(每題10分，共5題)―Betty,we’llhaveabuffetpartynextSaturday.Willyoujoinus?―_________,Susan.Thankyou!A.I’dlovetoB.I’mafraidnotC.Bynomeans―HowwasyourtriptoLondon,Jane?―___________________.A.Oh,wonderfulindeedB.ByplaneandbybusC.Theguideshowedmetheway―Iamgoingtoaskforapayrise.―___________________.A.Idon’tthinkyouareworthB.LetmepayforitC.Ithinkyoumaytalktoyourboss―Ihadareallygoodweekendattheseaside.―___________________.A.Oh,that’sveryniceofyouB.Oh,I’mgladtohearthatC.It’sapleasure―Thanksforinvitingme,John,butI’vealreadymadeotherplans.―_________.Maybeanothertime.A.IhopeyouenjoyitB.That’sgoodC.Oh!I’msorrytohearthatAmongthecritiqueswereallegations______somefranchiseusesitspoliticalinfluencetoincreaseitsprofits.A.whichB.whatC.thatItshould______thatfranchisingisoneofthemeansavailableforgettinginvestmentmoneywithoutgivingupcontrolofthechainoperationandbuildingadistributionsystemforservicingit.A.recognizeB.berecognizingC.berecognizedSomeinthemarketnowwantgovernment_________inordertoreducecosts.A.regulationB.regulateC.regularSomeofthe_________solutionswillsupporttheserequirementsbetteratthemoment.A.propertyB.prosperityC.proprietaryTheexecutiveteamhavetoholdanurgentmeeting_________theyseethebadmarketfeedback.A.beforeB.becauseC.whetherThefranchisor_________thefranchiseeshouldobservetheregulationstomakethebusinessgowell.A.orB.aswellasC.eitherTheinstructiondescribescompletelythe_________anditssafetybasis.A.facultyB.facilitateC.facilityTrademarks,proprietaryservicemarksandregulationsneed_________carefully.A.tobeobservedB.beobservedC.beingobservedWedidn’tunderstandhowdifficultitwasto_________suchabreakfast.A.districtB.distributeC.distractWhiletheotherpeople_________anddiscussedtheproblemtogether,Tedignoredthem.A.interactedB.intensiveC.interviewed第二大題：閱讀理解/翻譯/完形填空(題型隨機(jī))(共50分)從下列帶★題庫(kù)中抽其中1道試題！??！★翻譯:為句子選擇正確的翻譯(每題10分)。1.Thefranchiseecangetmoremoneythanadirectemployeebecauseheorshehasavitalinterestinthebusiness.A.因?yàn)樘卦S經(jīng)營(yíng)者在公司中有切身利益,他/她能夠比直屬雇員賺更多的錢。B.特許經(jīng)營(yíng)人能夠比直屬雇員賺更多的錢,因?yàn)樗?她在公司中有重要的興趣。C.特許經(jīng)營(yíng)人能夠比雇員直接賺更多的錢,因?yàn)樗?她在公司中有關(guān)鍵的利益。2.Itissaidabout4%ofallbusinessesintheUnitedStatesarefranchisee-worked.A.據(jù)說(shuō)美國(guó)所有的貿(mào)易中,4%都是特許經(jīng)營(yíng)工作的。B.它說(shuō)美國(guó)所有的商業(yè)中,4%都是特許經(jīng)營(yíng)的。C.據(jù)說(shuō)美國(guó)所有的商家中,4%都是特許經(jīng)營(yíng)的。3.ButfranchisorrulesareusuallyverystrictintheUSaswellasinmostothercountries.A.但是授權(quán)特許經(jīng)營(yíng)者非常嚴(yán)格,在美國(guó)與其他大多數(shù)國(guó)家一樣。B.但是在美國(guó)授權(quán)特許經(jīng)營(yíng)者的規(guī)則與其他大多數(shù)國(guó)家的一樣,非常嚴(yán)格。C.但是授權(quán)特許經(jīng)營(yíng)者的規(guī)則在美國(guó)與其他大多數(shù)國(guó)家一樣好,非常嚴(yán)格。4.Don’truleoutabusinesswithoutlearning