英文餐廳服務(wù)流程

ServiceProcessofEnglishRestaurant目錄contentsWelcomeandreceptionOrderserviceCoverageservicesServinganddiningCheckoutandFarewell01WelcomeandreceptionGreetingsandWelcomeThehostswelcomecustomersandinquiriesabouttheirpartysizeandiftheyhaveanyspecificrequestsThehostsguaranteesthatcustomersfeelcomfortableandareshowntotheirtablespromptlyThehostsintroducetherestaurant,itsmenu,andanyspecialtiesavailableArrangeseatsThehostsseatscustomersattablesthatareclean,welllit,andinaquietareaifpossibleIftherestaurantisCrowded,thehostsmayoffertoseacustomersinalessCrowdedsectionorinformamthemoftheestimatedwaittimeThewaitstaffbringsthemenutothetableandexplainsthedifferentoptionsavailableThewaitstafftakesordersfordrinksandaccessories,andalsoinquireaboutanydietaryrestrictionsorpreferencesThewaitstaffguaranteesthatcustomersunderstandthemenuitems,includingingredients,preparationmethods,andanypotentialappealsProvidemenu02OrderserviceDetailedintroductionofdishesThewaiterwillintroducevariousdishesonthemenutocustomers,includingmaincourse,desserts,drinks,etc.,anddescribeindetailthecharacteristics,flavors,andingredientsofeachdish.IntroducedishesVSThewaiterwillrecommendsuitabledishesandprovidepairingsuggestionsbasedonthecustomer'stasteandneeds.Thewaiterwillinformcustomersoftherequirementsandprecautionsforspecialingredients,sothatcustomerscanmakewisechoices.Introducedishes輸入標(biāo)題02010403AcceptorderingAcceptordersThewaiterneedstoensuretheaccuracyandcompletenessoftheordertoavoiderrorsoromissions.Thewaiterneedstoconfirmthatthedishesorderedbythecustomerarecorrectandaskifthecustomerhasanyspecialrequirementsornotes.Afterlisteningtothedishintroduction,customerswillchoosethedishestheywantandinformthewaiteroftheirorder.OrderplacementandconfirmationBeforeplacinganorder,thewaiterwillconfirmthedishesandrequirementswiththecustomeragaintoensuretheaccuracyoftheinformation.Afterplacinganorder,thewaiterwillinformthecustomeroftheexpectedwaitingtimeandorderofserving,sothatthecustomercanarrangetheirmealtimereasonably.Thewaiterwillaccuratelyrecordthecustomer'sorderandhanditovertothekitchenorcashierforprocessing.Orderplacementandconfirmation03CoverageservicesGinandtonicArefreshingcombinationofgin,tonicwater,andlime,itisapopularchoiceforthosewhoenjoyalightandcrackdrinkPimm'sThisfreedomEnglishsummerdrinkismadefromPimm'sNo.1,lemon,andfreshfruit,offeringauniqueandsweettasteexperienceEnglishbeerFromaletostout,EnglishbeershavearichhistoryanduniqueflavorprofilethatpairswellwithavarietyofcuisinesRecommendedalcoholicbeveragesTheuseoffreshingredientsandqualityspiritsensuresthehighestqualitydrinksthatcompletetheoveralldiningexperienceCocktailsareoftenmadewithauniqueblendoftalents,creatingaoneofakindtreatthatcannotbereplicatedBartendersaretrainedtoprepareandmixdrinkswithprecision,ensuringthebestqualityandtaxforeachcoverageorderedBeverageproductionWaitersandwaitressesensurethateachcoverageispresentedatthetableinatimelymanner,allowinggueststoenjoytheirdrinkswithoutdelayThecorrectglasswareisusedforeachcoverage,enhancingtheoverallpresentationandengagementofthedrinkGuestsareinformedabouttheingredientsandoriginofeachcoveragetoprovideamorefulfillingdrinkingexperienceDeliveredtothediningtable04ServinganddiningDuringtheserviceprocess,thewaitershouldpresentthedishesneatlyandaestheticallyinfrontofthecustomers,ensuringthatthedishesarearrangedneatlyandthecolormatchingisreasonable,inordertoattracttheattentionofthecustomersandimprovetheirappetite.DishpresentationThewaitershouldbrieflyintroducethename,characteristics,andtasteofthedishtocustomers,sothatcustomerscanbetterunderstandthecharacteristicsandflavorofthedish.DishintroductionPresentationofDishesDiningTipsDuringdining,customersshouldfollowthecorrectmethodofusingtableware,suchasusingknivesandforkswiththelefthandandtherighthand,andnotinsertingtablewareontofood.UseoftablewareCustomersshouldfollowbasictableetiquette,suchaswaitingforeveryonetositdownbeforestartingameal,avoidingloudnoise,andnotplacingtheirphonesonthetable.TableetiquetteDuringthediningprocess,ifthefoodinthecustomer'splatehasbeenconsumed,thewaitershouldpromptlyreplacetheplatetoensurethecomfortofthecustomer'smeal.Ifcustomerswanttoaddotherdishesordrinks,theycanmakearequesttothewaiter,andthewaiterwillpromptlymeetthecustomer'sneeds.ReplacingtheplateAdddishesChangingplatesandaddingdishes05CheckoutandFarewellThewaiterwillcarefullycheckthebilltoensurethatalldishes,drinks,andservicefeesareaccuratelyandaccuratelylistedonit.Iftheguesthasanyquestionsorobjectionstothebill,thewaiterwillpatientlyexplainandassisttheguestinresolvingtheissue.VerifyBillsThewaiterwillpolitelyinquireabouttheguest'spaymentmethodandensurethattheyhaveenoughcashorcreditcardtopaythebill.Ifthecustomerneedschange,thewaiterwillquicklyandaccuratelyprovidethechangeorprocessac