管理溝通課件全部英文版奧羅克著第四版2014年

ManagementCommunicationTextandCases,4thEdit目錄IntroductionFoundationsofManagementCommunicationMessageDevelopmentInterpersonalCommunicationGroupCommunicationOrganizationalCommunicationStrategicCommunication01IntroductionPartManagementcommunicationisacriticalcomponentoforganizationalsuccess,facilitatingtheexchangeofinformation,ideas,anddecisionswithinandacrossorganizationallevels.Managementcommunicationskillsarecriticalforleaderstomotivateandengageemployees,conveydirectionandexpectations,andcreateapositiveworkenvironment.Effectivemanagementcommunicationisessentialforbuildingtrust,resolvingconflicts,andachievingcommongoals,leadingtoimprovedemployeemorale,productivity,andoverallperformance.TheNatureandImportanceofManagementCommunication010203TransactionalcommunicationtheoryThistheoryemphasizestheexchangeofinformationandfavorsaformal,structuredapproachtocommunicationinorganizations.TransformativecommunicationtheoryThistheoryemphasizesthetransformationofmeaningandvaluesincommunicationandpromotesopen,honest,andauthenticcommunication.CriticalorganizationaltheoryThistheoryviewscommunicationasacriticalaspectoforganizationalchangeanddevelopmentandemphasizestheroleofpowerandconflictinmanagementcommunication.TheoreticalPerspectivesonManagementCommunication02FoundationsofManagementCommunicationPartClassicalTheoryFocusesontheformalorganizationstructureandtheroleofcommunicationwithinit.BehavioralTheoryEmphasizestheimportanceofindividualsandtheirinteractionswithintheorganization.SymbolicTheoryExploreshowsymbolsandimagesareusedinmanagementcommunicationtoconveymeaning.TheoreticalPerspectivesonManagementCommunicationTheRoleofEmotionsinDecisionMakingEmotionscaninfluencethewaymanagersprocessinformation,leadingtomoreintuitivedecisions.Negativeemotionscancloudrationalthinkingandleadtopoordecisionoutcomes.Managersneedtobeawareoftheirownemotionsandhowtheyinfluencetheirdecision-makingprocess.TheRoleofPowerinCommunication030201Powerisafundamentalaspectofmanagementcommunication,asitdetermineswhohascontrolovertheflowofinformation.Managersneedtoexercisepowerresponsiblyandensurethatitisusedtopromotepositivechangewithintheorganization.Powerimbalancescancreatecommunicationchallengesthatneedtobeaddressedforeffectivemanagement.03MessageDevelopmentPartABCDContentThemeaningormessageintendedtobecommunicated.FormatThewayinwhichthemessageispresented,suchaswritten,oral,visual,ordigital.FeedbackTheresponsetothemessage,indicatingwhetheritwasunderstoodasintended.ContextThecircumstancessurroundingthecommunication,includingthesetting,participants,purpose,andmedium.TheElementsofMessagesPlanningIdentifyingthepurposeandtargetaudienceforthemessage.OrganizingGatheringandarrangingtheinformationtobecommunicated.ExpressingTranslatingideasintoaclearandcoherentmessageformat.ReviewingandRefiningEvaluatingtheeffectivenessofthemessageandmakinganynecessaryadjustments.TheProcessofMessageDevelopmentTheUseofLanguageinMessagesAccuracyUsingpreciseandaccuratelanguagetoavoidmisunderstandings.EffectivenessEmployinglanguagethatispersuasiveandinfluentialinachievingthedesiredoutcome.ClarityExpressingideasinastraightforwardandcomprehensiblemanner.AppropriatenessTailoringlanguagetotheaudience'slevelofunderstandingandculturalbackground.04InterpersonalCommunicationPartTheNatureofInterpersonalCommunicationInterpersonalcommunicationisface-to-facecommunicationbetweenindividuals.02Itinvolvestheexchangeofthoughts,ideas,andinformationthroughspokenwords,facialexpressions,bodylanguage,andothernonverbalcues.03Interpersonalcommunicationisessentialforbuildingrelationships,resolvingconflicts,andachievingteamobjectives.01TheRoleofNonverbalCommunicationNonverbalcommunicationreferstocommunicationthatdoesnotinvolvetheuseofwords.Itincludesfacialexpressions,eyecontact,bodylanguage,andotherphysicalcues.Nonverbalcommunicationiscrucialinconveyingemotions,attitude,andintentionduringinterpersonalcommunication.ConflictResolutionSkills010203Conflictresolutionskillsareessentialforhandlingconflictseffectively.Theyincludetheabilitytolistenactively,communicateclearly,negotiateeffectively,and妥協(xié)靈活。Byemployingconflictresolutionskills,individualscanresolveconflictsinapositiveandconstructivemannerthatbenefitsallpartiesinvolved.05GroupCommunicationPartItischaracterizedbytheestablishmentofcommonground,thecoordinationofefforts,andthedevelopmentofgroupnormsandculture.Groupcommunicationisessentialforachievinggroupgoalsandforthedevelopmentofgroupidentityandcohesion.Groupcommunicationisadynamicprocessthatinvolvestheexchangeofideas,information,andopinionsamongmembersofagroup.TheNatureofGroupCommunicationDecisionmakingisacriticalaspectofgroupcommunication,asitinvolvesthecollectivechoiceofcoursesofactiontobetakenbythegroup.Effectivedecisionmakingrequiresthecollectionandsynthesisofinformation,theclarificationofgoalsandobjectives,andtheconsiderationofalternativesolutions.Communicationprocessessuchasbrainstorming,consensusbuilding,andconflictresolutionareintegraltothedecision-makingprocess.TheRoleofDecisionMakinginGroupCommunicationTheUseofMeetingsinGroupCommunicationEffectivemeetingsrequireclearagendas,effectivefacilitation,andparticipationfromallmembers.Meetingsareacommonforumforgroupcommunication,providingastructuredenvironmentformemberstogather,shareinformation,andmakedecisions.Meetingscanbeusedtocreateactionplans,resolveconflicts,andbuildgroupcohesionthroughsharedexperiencesandunderstanding.06OrganizationalCommunicationPartOrganizationalcommunicationistheprocessofexchangingmessagesandinformationwithinanorganizationtoachieveitsgoalsandobjectives.Itinvolvesformalandinformalchannels,suchasemail,phone,face-to-facemeetings,andsocialmedia.Effectivecommunicationisessentialforthesuccessofanyorganizationasithelpstobuildtrust,resolveconflicts,andimprovedecision-making.TheNatureofOrganizationalCommunicationCultureplaysacrucialroleinorganizationalcommunicationasitshapesthewaypeopleinteractandinterpretmessages.Differentcultureshavedifferentcommunicationstyles,suchasdirectvs.indirectcommunication,andhigh-contextvs.low-contextcommunication.Understandingandrespectingculturaldifferencesisessentialforeffectivecommunicationwithinanorganization.010203TheRoleofCultureinOrganizationalCommunicationTheUseofInformationTechnologyinOrganizationalCommunicationInformationtechnologyhasrevolutionizedorganizationalcommunicationbyprovidingfasterandmoreconvenientwaystoexchangeinformation.Toolssuchasemail,instantmessaging,videoconferencing,andsocialmediahaveenabledreal-timecommunicationacrossdistances.However,theuseofITalsobringschallengessuchasinformationoverload,securityrisks,andtheneedfordigitalliteracyamongemployees.07StrategicCommunicationPart要點三Strategiccommunicationistheprocessofplanning,implementing,andevaluatingcommunicationactivitiesthatalignwithorganizationalgoalsandobjectives.要點一要點二Itinvolvestheidentificationofkeyaudiences,thedevelopmentofmessagestailoredtotheseaudiences,andtheexecutionofcommunicationchannelsandstrategiestoeffectivelyreachthem.Strategiccommunicationiscriticalinbuildin