CI持續(xù)改善-知識(shí)介紹課件

CONTINUOUSIMPROVEMENTPROCESS

持續(xù)改進(jìn)過(guò)程ADIVISIONOFA.O.SMITHCORPORATIONCONTINUOUSIMPROVEMENTPROCESS公司CI的挑戰(zhàn)如何有效傳遞CI

意識(shí)給公司所有員工？如何建立CI系統(tǒng)化工具的團(tuán)隊(duì)？如何確認(rèn)CI項(xiàng)目與企業(yè)目標(biāo)一致？如何確認(rèn)CI項(xiàng)目的實(shí)際成效？如何有效管理企業(yè)內(nèi)所有項(xiàng)目的進(jìn)度？問(wèn)題解決與做事的習(xí)慣真的改變了嗎？如何建置長(zhǎng)期推動(dòng)之下的激勵(lì)制度？公司CI的挑戰(zhàn)如何有效傳遞CI意識(shí)給公司所有員工？CONTINUOUSIMPROVEMENT

持續(xù)改進(jìn)Asystematicprocessofimprovingcustomersatisfactionbyestablishingamanagementsystemandculturethatincorporatesqualityimprovementprinciplesthroughouttheorganization在整個(gè)組織中建立貫穿改進(jìn)品質(zhì)理念的管理體系和文化來(lái)提高客戶(hù)滿(mǎn)意度的系統(tǒng)過(guò)程。CONTINUOUSIMPROVEMENT

持續(xù)改進(jìn)AsKEYCONCEPTSOFCI

CI的主要理念CImustbehowwemanageourbusinessCI應(yīng)是我們?nèi)绾喂芾砦覀兊钠髽I(yè)80%ofproblemsareundermanagementcontrol80%的問(wèn)題都是通過(guò)管理來(lái)控制Peopledoingtheworkcansolvetheproblems員工的工作可以解決問(wèn)題Bothprocessandresultsmustbestressed同時(shí)強(qiáng)調(diào)過(guò)程和結(jié)果Systemandstructuresmustsupportdesiredbehavior組織應(yīng)該支持要求的行動(dòng)Reducedcost,improvedreliability,andincreasedproductivityarenaturalconsequencesofimprovedquality提高品質(zhì)的必然結(jié)果是成本的降低，可靠性的改進(jìn)和生產(chǎn)力的提高KEYCONCEPTSOFCI

CI的主要理念CIOBJECTIVESOFCI

CI的目標(biāo)Increasedcustomersatisfaction提高客戶(hù)的滿(mǎn)意度Enhancedemployeeinvolvement激勵(lì)員工的參與Respondtoachangingenvironment與變化的環(huán)境相適應(yīng)Improvedprocesscapability提高過(guò)程能力Breakthroughinachievingcostreductions成本降低的突破Increasedprofits提高利潤(rùn)Survival生存OBJECTIVESOFCI

CI的目標(biāo)IncreaseCI持續(xù)改善-知識(shí)介紹ppt課件CONTINUOUSIMPROVEMENT

持續(xù)改進(jìn)FocusedPriorities聚集優(yōu)先Priorities優(yōu)先CITeamsCI小組Improvement&

ProblemSolving改進(jìn)和問(wèn)題的解決QIDWProcess

Management

&Implementation過(guò)程管理和實(shí)施PriorityImprovement優(yōu)先改進(jìn)PriorityProcessImprovement改進(jìn)優(yōu)先過(guò)程PriorityProcessIdentification優(yōu)先過(guò)程確定ProcessImprovement&Standard-

ization過(guò)程改進(jìn)和標(biāo)準(zhǔn)化CONTINUOUSIMPROVEMENT

持續(xù)改進(jìn)FocFOCUSEDPRIORITIES

聚焦優(yōu)先CONTINUOUSIMPROVEMENT

持續(xù)改進(jìn)FOCUSEDPRIORITIES

聚焦優(yōu)先CONTINUFOCUSEDPRIORITIES

聚焦優(yōu)先Aprocessusedtofocustheorganization’sresourcesonafewhigh-priorityissuesto:此過(guò)程適用于將組織資源集中在優(yōu)先等級(jí)高的事項(xiàng)Achievebreakthroughimprovements取得改進(jìn)突破Improvecommunicationofcompanyanddepartmentdirection公司和部門(mén)溝通的改進(jìn)Attainboardparticipationinthedevelopmentandachievementoflong-termandshort-termgoals長(zhǎng)期和短期目標(biāo)的發(fā)展和完成中獲得董事會(huì)的雙參與Attaincross-functionalcooperationandteamwork獲得跨部門(mén)的支持和團(tuán)隊(duì)合作精神FOCUSEDPRIORITIES

聚焦優(yōu)先AproceEstablish建立Deploy配置ImplementandReview實(shí)施和檢查EstablishDeployImplementESTABLISHPOLICY:

建立制度Createthevision預(yù)見(jiàn)Analyzethevoiceofthecustomer

分析客戶(hù)的反饋Analyzethevoiceofthebusiness分析行業(yè)的信息Establishcriticalsuccessfactors

建立重要成功要素Analyzeperformanceandyear-endresults

分析成績(jī)和年終結(jié)果Establishlong-termandshort-termplans建立長(zhǎng)期和短期計(jì)劃Establish建立Deploy配置ImplementandReview實(shí)施和審核ESTABLISHPOLICY:

建立制度CreatetESTABLISHPOLICY

建立制度Critical

Success

Factors重要成功要素Priority

Activities優(yōu)先行動(dòng)Break-through

Objectives目標(biāo)突破Mission使命Vision預(yù)見(jiàn)VoiceoftheBusiness:行業(yè)要求BusinessIssues行業(yè)問(wèn)題VoiceoftheCustomer:客戶(hù)反饋CIElementsCI要素Key

BusinessIssues主要行業(yè)問(wèn)題KeyCIElements主要的CI要素ESTABLISHPOLICY

建立制度Critical

目標(biāo)客戶(hù)反饋行業(yè)要求目標(biāo)突破AOS目標(biāo)讓我們的客戶(hù)把我們當(dāng)作最有價(jià)值的電機(jī)供應(yīng)商。我們將通過(guò)我們?nèi)w員工的參與和投入每時(shí)每刻及時(shí)提供質(zhì)量最好的產(chǎn)品和服務(wù)分析來(lái)自不同客戶(hù)的不同要求和希望對(duì)客戶(hù)要求分優(yōu)先等級(jí)決定我們應(yīng)該做什么來(lái)滿(mǎn)足客戶(hù)的要求分析來(lái)自員工和股民的問(wèn)題并與綜合外部本行競(jìng)爭(zhēng)決定最高優(yōu)先問(wèn)題結(jié)合客戶(hù)要求綜合分析上敘問(wèn)題廣義范疇的行業(yè)目標(biāo)，為達(dá)到目標(biāo)組織應(yīng)完成的工作目標(biāo)客戶(hù)反饋行業(yè)要求目標(biāo)突破AOS目標(biāo)分析來(lái)自不同客戶(hù)的不DEPLOYPOLICY:

配置政策Selectshort-termplancoordinatingexecutive選擇短期計(jì)劃Announceshort-termplanindicatorsandnegotiatedtargets

宣布短期計(jì)劃指數(shù)和可商議目標(biāo)Developbusinessplanstoachieveshort-termplans制定完成計(jì)劃的方案EstablishDeployImplementandReviewDEPLOYPOLICY:

配置政策SelectshorIMPLEMENTANDREVIEWPOLICY:

實(shí)施和審核政策Implementindividualandteamactivitiestoachievebreakthrough實(shí)施個(gè)別和團(tuán)隊(duì)行動(dòng)來(lái)達(dá)到突破Linemanagementreviews各級(jí)負(fù)責(zé)管理審核DeployImplementandReviewEstablishIMPLEMENTANDREVIEWPOLICY:

實(shí)

FOCUSEDPRIORITIESTRAININGCOURSES

聚焦優(yōu)先的培訓(xùn)課程ExecutiveOverview-One(1)day行政總括-1天VoiceoftheCustomer-Two(2)days客戶(hù)反饋-2天VoiceofBusiness-Two(2)days行業(yè)要求-2天CICouncil-Three(3)daysCI會(huì)議-3天SteeringCommittee-Three(3)days籌劃委員會(huì)-3天FocusedPrioritiesforManagers-Two(2)days經(jīng)理聚焦優(yōu)先-2天

FOCUSEDPRIORITIESTRAININGCCITEAMS

CI團(tuán)隊(duì)Ateamprocessthatprovidesthestructuredenvironmentforemployeesto:過(guò)程團(tuán)隊(duì)-給員工提供必備的環(huán)境來(lái)Improvequalityofproductsandservices提高產(chǎn)品的質(zhì)量和服務(wù)Developskillsandabilitiesinproblemsolvingandgroupdynamics在問(wèn)題解決和團(tuán)隊(duì)推動(dòng)過(guò)程中的技巧和能力Promotecommunicationandteamwork提升溝通和團(tuán)隊(duì)精神Enhancequalityofworklife提高工作質(zhì)量CITEAMS

CI團(tuán)隊(duì)AteamprocesstCITEAMS

CI團(tuán)隊(duì)Purpose

目的Developsolutionstocustomerproblems提供解決客戶(hù)問(wèn)題的方法Structure

結(jié)構(gòu)6-8memberswhouseastructuredproblem-solvingprocess(CIStory)

由6-8人組成，運(yùn)用解決問(wèn)題結(jié)構(gòu)法（CI法）Types

種類(lèi)FunctionalandTask

功能和任務(wù)Lead

管理CITEAMS

CI團(tuán)隊(duì)Purpose目的TYPESOFCITEAMS*

CI團(tuán)隊(duì)種類(lèi)Membersarefromasinglefunctionalarea團(tuán)隊(duì)成員來(lái)自一個(gè)部門(mén)Ongoing

進(jìn)行Selectstheprojectsorimprovementopportunitiesitwishestoworkon選擇期望的項(xiàng)目或可提高的可能性Meetsonceaweekforonehour,orfortwohourseverytwoweeks每星期開(kāi)會(huì)一小時(shí)，或是兩星期開(kāi)會(huì)二小時(shí)Sixtoeightpersons,includingaTeamLeader6-8人，包括小組長(zhǎng)Membersarefromoneormorefunctionalareas成員來(lái)自一個(gè)或多個(gè)部門(mén)Formedtosolveaspecificproblem,andthenitisdisbanded為解決特定的問(wèn)題成立Membersareassignedbecauseofbackgroundandexperience成員有相關(guān)的背景和經(jīng)驗(yàn)Meetsasrequired應(yīng)要求開(kāi)會(huì)Sixtoeightpersons,includingaTeamLeader6-8人，包括Leader*EachteamfollowstheCIStory,isleadbya

TeamLeader,andisguidedbyaFacilitatorFunctionalTeam(voluntary)功能團(tuán)隊(duì)（自愿）TaskTeam(non-voluntary)任務(wù)團(tuán)隊(duì)（非自愿）TYPESOFCITEAMS*

CI團(tuán)隊(duì)種類(lèi)Membe6Standardization標(biāo)準(zhǔn)化PACDControlSystem

控制系統(tǒng)Graph圖表Good良好Target目標(biāo)ParetoChart柏拉圖After

之后Effect效果Before

之前5Results結(jié)果ParetoChart

柏拉圖GoodGoodTargetGraph圖表Afte之后rBefore之前326313133313224Flowchart

流程ProjectPlanningWorksheet

項(xiàng)目計(jì)劃書(shū)7FuturePlans將來(lái)計(jì)劃4CorrectiveAction

糾正措施2CurrentSituation目前狀況1ReasonforImprovement

提高的原因TeamInformation

小組信息3Analysis分析ContinuousImprovementStoryCI法6Standardization標(biāo)準(zhǔn)化PACDContDMAIC步驟就是持續(xù)改善6s衡量管制改善分析定義

誰(shuí)是顧客

他們所關(guān)切的是什麼？

定義需解決之問(wèn)題，找出重要及關(guān)鍵點(diǎn)，或找出可以改善的機(jī)會(huì)，然後組成解決該問(wèn)題之團(tuán)隊(duì)問(wèn)題的衡量，現(xiàn)況是怎樣？

了解問(wèn)題現(xiàn)況，包括：執(zhí)行該問(wèn)題之流程，與流程相關(guān)輸入輸出因素的收集與評(píng)估分析衡量階段所收集的數(shù)據(jù)，以確定KPIV’s

分析並指出問(wèn)題產(chǎn)生之要因真因，提出改善方案依據(jù)要因真因，建議改善

方式步驟與時(shí)程

並追蹤改

善成效

訂出改善方向之先後順序，提出改善計(jì)畫(huà)及驗(yàn)證方式

維持精進(jìn)流程能力方式

規(guī)劃改善計(jì)畫(huà)細(xì)節(jié)、控制進(jìn)度、量度改善情形、確保成效之保持DMAIC專(zhuān)案執(zhí)行戰(zhàn)術(shù)說(shuō)明DMAIC步驟就是持續(xù)改善6s衡量管制改善分析定義誰(shuí)是顧C(jī)ITEAMSTRAININGCOURSES

CI小組培訓(xùn)課程Facilitator:協(xié)調(diào)員Four(4)days(TeamLeaderisaprerequisite)4天（小組長(zhǎng)是首要必備的）Developtheskillsneededtoassistteamleadersingroupdynamicsandproblemsolving.在協(xié)助小組長(zhǎng)在小組發(fā)展和解決問(wèn)題的技巧DevelopskillstoleadandcoordinatetheCIefforts.領(lǐng)導(dǎo)和協(xié)調(diào)CI小組的技巧TeamMember

小組成員Two(2)days2天Provideunderstandingintheapplicationoftools&techniquesusedinthesevenstepstory.理解運(yùn)用在解決問(wèn)題7步法過(guò)程中的方法和技術(shù)CITEAMSTRAININGCOURSES

CI小組QUALITYINDAILYWORK

(QIDW)

品質(zhì)在日常工作中TheimplementationofProcessManagementthatisusedto:

過(guò)程管理的實(shí)施是用來(lái)Achieveconsistencyindailywork在日常工作中的一致性Clarifyindividualcontributionstowardachievingcustomersatisfaction個(gè)體的貢獻(xiàn)才能達(dá)到客戶(hù)的滿(mǎn)意Systematicallyimproveandcontroldailyrepetitiveoperations系統(tǒng)提高和控制日常工位Maintainthegainsachievedthroughimprovementprojects通過(guò)改進(jìn)取得成績(jī)QUALITYINDAILYWORK

(QIDW)

品Q(chēng)UALITYINDAILYWORK

品質(zhì)在日常工作中Plan計(jì)劃Do實(shí)施CheckandAct

檢查和行動(dòng)IdentifyandSelectTop-PriorityProcess確定和選擇優(yōu)先等級(jí)高的過(guò)程DocumentTop-PriorityProcess對(duì)優(yōu)先等級(jí)高的項(xiàng)目準(zhǔn)備文件IdentifyCustomerandSupplier

Requirements確定客戶(hù)和供應(yīng)商的要求DevelopIndicatorsandBuildQIDWSystem制定相關(guān)指示和建立QIDW系統(tǒng)ImplementtheQIDWSystem實(shí)施QIDW系統(tǒng)Identifyandremovespecialcausevariation確定并消除特殊原因變化Investigatecommoncausevariationandchangetheprocess調(diào)查普通原因和改變過(guò)程Redesign

process重新設(shè)計(jì)過(guò)程StandardizeandReplicate標(biāo)準(zhǔn)化和復(fù)制Is

process

stable

?過(guò)程穩(wěn)定？Is

process

capable

?過(guò)程是否有能力？Is

process

flexible

?是否靈活？A=Improving

Process

Stability

改進(jìn)過(guò)程穩(wěn)定性B=Improving

Process

Capability改進(jìn)過(guò)程能力ABY是Y是Y是N否N否N否QUALITYINDAILYWORK

品質(zhì)在日常工作中QIDWTRAININGCOURSES

QIDW培訓(xùn)課程LeadTeam:

領(lǐng)導(dǎo)小組One(1)day1天LearnManagement’sroleinQIDW學(xué)習(xí)在品質(zhì)日常工作中的管理職責(zé)IdentificationoftheTop-Priorityprocessesoftheplantordepartment.確定公司或部門(mén)的優(yōu)先等級(jí)高的過(guò)程IdentificationandselectionQIDWteamstoinitiatetheprocess.確定和選擇QIDW小組來(lái)實(shí)施此過(guò)程QIDWTeams:QIDW小組Two(2)days2天Provideunderstandingintheapplicationoftools&techniquesusedinthesixstepQIDWstory.理解在6步QIDW法中運(yùn)用的方法和技術(shù)BeginthedevelopmentofaQIDWSystem開(kāi)始展開(kāi)QIDW體系QIDWTRAININGCOURSES

QIDW培訓(xùn)課項(xiàng)目選擇要求有利于問(wèn)題的長(zhǎng)期改進(jìn)。將焦點(diǎn)集中與我們關(guān)系最為密切、直接的問(wèn)題上。針對(duì)新產(chǎn)品、新工廠(chǎng)、新服務(wù)、新過(guò)程可以立項(xiàng)。針對(duì)還沒(méi)有量化的解決方案的項(xiàng)目可以立項(xiàng)。沒(méi)有在其它地方的成功經(jīng)驗(yàn)的項(xiàng)目可以立項(xiàng)，周期可以降低２５％的可以立項(xiàng)。項(xiàng)目要能在4至5個(gè)月內(nèi)能完成。項(xiàng)目要有足夠的數(shù)據(jù)支撐。在保留住客戶(hù)及提升客戶(hù)的滿(mǎn)意度方面效果顯著。完成項(xiàng)目之后問(wèn)題能得到80％以上的改善。項(xiàng)目選擇要求有利于問(wèn)題的長(zhǎng)期改進(jìn)。CITEAMSTATUS

CI小組情況(Asof7/98)CurrentTeams

現(xiàn)有小組 90QIDWTeamsQIDW小組 12CurrentTeamMembers

現(xiàn)有小組人員650CITEAMSTATUS

C