ER實施方法論匯集

ERP實施方法論匯集曹曉東2016-04-06德勤ERP實施方法論范圍與計劃目標確定設計系統(tǒng)配置測試與交付

項目管理領導變革培訓和文檔信息技術流程與系統(tǒng)集成確定指標核心系統(tǒng)項目分為5個階段和6個軌道:TestingandDeliveryConfigurationRedesign

流程重組范圍與計劃目標確定流程設計系統(tǒng)配置測試與交付德勤ERP實施方法我謙們旋可鄉(xiāng)豐以掛提態(tài)供否完奧整止的鍵、城多滲方衡面派的虹服踩務派以按及纖德蘆勤身所俯特僻有壘的題工固具底來以為遺客嫂戶的E蘆R苗P工昂程提艷供坐強脖有挖力黃的稈支挪持行業(yè)藍本TM優(yōu)秀實例知識庫方法論Discovery&PlanningImplementationProgramManagementInformationTechnologyChangeLeadershipTransformationAreaProcessInformationManagementPrototype1Prototype2Prototype…FeedbackDesignandDevelopPilotImplementReleaseIReleaseIIRelease...SelectSoftwareConductVisioningandPlanningMonitorandImprove解決方案中心InternetBrowserBackOfficee-CommerceServerCallCenterFieldSalesLegacySystemsCTIACD/IVRMiddleware價值藍本TM診斷工具Whoareourmostvaluablesegmentsandhowshouldwemarket,sell,andservicetoeach?Whatdomycustomersvalue?HowdoIbuildloyaltyinmycustomers?Isitworththeeffort?Whatprocesses,technologies,anddatadoweneedtodelivervaluetoourcustomers?Howdoweleverageouroperationstobuildcustomerrelationships?Howdowebuildaseamlessexperienceacrosschannels?StrategyOperationsMindSetDowebuildrelationshipsratherthanjusttransactbusiness?Dowelooktocollaboratewithourcustomers?Doeseachpartofourorganizationunderstandandrespondtoourmostvaluablecustomers?擁漸有被證是明識有判效永的E紛R牲P方辯法際論德晉勤陡咨蝕詢僵公宴司目提拐供役的蒙高牧科恩技摔制期造證行宰業(yè)自的房誠標毫準藍拐本德唉勤薄咨貿(mào)詢坐公趕司輩提獸供飲的賠高歪科絞技蚊制盛造鏈行佳業(yè)賴的貪標括準藍稠本各物種有美效鼓解侄決寇方濫案陽的擺實屋施包剩括墨實躲用聞的模遞發(fā)交棗結(jié)箏果換來韻加鄰速相實捐施樸過鼠程本新建哪議村書繳的央范彎圍方籃法撇論唯在拾以頓下麥諸繁多諒方宿面勤提編供口指窗導培:強慰有罷力墳的域項腸目改管床理呆方表法概叛念趴框制架常睛見史的訊工信作團步萄驟輔掙助嘩工膀具呼和扒技災術工丈作緒樣恐本利圾益捐和衣挑著戰(zhàn)經(jīng)補驗呈教雨訓變陡革皂管特理調(diào)研及計劃

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MarketingProcessMonitorandImproveSales

andMarketingProcessProcessDefineDetailedITRequirements最佳運作知識庫Launchpad價值品牌個性化無縫聯(lián)接實時動態(tài)渠道市場銷售服務廣播媒體郵件現(xiàn)場操作代理/分銷呼叫中心零售Internet集成方面的最佳實例核心設計思想InteractiveTVSalesProgramsCustomerGroups/Cubs,VARs,WholesalersProductDemos,Conferences,Expos,EducationEventsTV,Radio,NewspaperandSignageAdvertisingDirectSales,

InsideSalesBrochureware,Advice/CommunitySites,e-MailMarektingSparePartsFulfillment,ProductInfo,ReturnsIn/OutboundTelemarketing,InfoCntrs商業(yè)伙伴間集成事業(yè)部間集成基本ERP集成后臺部門和前臺部門間集成BroadcastInformationalSpotsOutsourcedProductSupportandRepairIn/OutboundServiceCallCenter,IVR,Fax-backServiceCentersInformationSites,InteractiveServiceSites,e-MailFolllow-upInteractiveSalesSites,AuctionSites,MarketSites,PortalsWholesalers,VARs,ResellersInboundandOutboundTelesalesDirectMail,CatalogDirectMail,ProductTeasers,CatalogFieldService,TrainingInstoreSignage,Coupons,InfoKiosksPOSBrickandMortarLocations,In-storeandDistributedKiosks商功業(yè)運號作翅模抽型知焦識尋庫作牌為辱實已現(xiàn)贈方嘗法兩的繁一沸部送分肅，任我歡們況會練根群據(jù)支核貍心階設倍計季思挺想糖開吼發(fā)規(guī)一陳最劍佳趴運漠作漏模咐型服，集并簽且終找鳳出鼠于當蟻前E球R宇P狀梅態(tài)的男差梳距騰和代今廈后辭發(fā)朗展肅的鋤機石遇方擱法斯論驕階族段縫和便線鄰索監(jiān)械測及改亂進實嫂施演拘練流凈程吃轉(zhuǎn)俗變信禾息例管宮理變稻革愧領碰導信沫息搞技繡術項寬目律管御理實曉施江規(guī)害劃和項鐮目旗計喉劃技鞋術薯方乒案選牛型設帳計及開嘩發(fā)六顛個僵實疼施幫階姐段五邊條實雜施通主茫線本螞建雅議竟書秧涉該及化范石圍實融施誤規(guī)姻劃量和輝項僵目避計店劃耗階常段實草施廣規(guī)疑劃和項料目脈計妙劃在嘗技英術結(jié)和梅其選它雞相永關奔方槽面為E武R端P流習程提耗供況一喊總商體用規(guī)芳劃羽，躍勾曉勒孤出厘一俯套腰包榴括穩(wěn)人率員糾、祝流牙程衛(wèi)和票技是術駛等載各損方互面暑的搞總沈體咱規(guī)坑劃定滑義愧相春應棚的容結(jié)帥構嫩來支航持E泊R浴P規(guī)咐劃定符義尖功濕能耽需籃求貞‘披藍疲本嚼’殘，填以廈驅(qū)雙動憑系談統(tǒng)完選催型痛任艷務確銳定敘高雷層耀價鴉值斃定或義餃，賭作左為璃后帳續(xù)算投復資頓決豎策辱的士依鏟據(jù)以棄我嫩們喪的羞利揪益芽規(guī)歐格悟架宿構頁為膜基餡礎計其算夢項燃目貨中敞各塊要臂素頁的伍成留本呀和獵獲嗽利作圖為對商欄業(yè)限事項例撤的昂起憂始敬點由柜我拍們碰的論診伶斷央工纖具顆支痕持利鄰用F拼a攻s否t許T場r禮a起c隨k方巖法經(jīng)論壯對艷項獻目傍狀鴨態(tài)木進填行劇監(jiān)服測數(shù)蒼據(jù)屆請環(huán)求挽日吳志面園試洽指講南普秧華某永視道E犯R吃P實來施蜘方賽法襲論普氧華近永卷道貢方堤法桌論對已于電智腦嚼的E欺R襪P策貢略護項患目緩,鏈普弦華們永梢道萌將擋會妨采纖用削我孩們廁的E員R傾P項膝目監(jiān)方勁法圣論長進穩(wěn)行術項杜目勺管并理孤和諒控失制樂。和普接華滅永亮道偶的E炭R浮P項揪目擾方械法瀉論雙包慕含抄了嫩包汗括茅從E斗R鹿P策逢略趕直皆到助策禽略慈和元系破統(tǒng)榆實痕施村的鄉(xiāng)豐所笛有槳項乎目勵環(huán)甲節(jié)禮的狼管題理賀方立法船。在仆項飼目室的勢各濁階屢段吉中濤,箏我袋們脫還晉會煌采誦用姨我晴們裝特郵有援的E估R仗P工戶具酷為提身供含世卡界券級肚的奶咨你詢昏服尾務垮:在E榮R夢P戚E借d猾g竊e階虜段喂,填我永們扮將節(jié)采擦用詢普魂華睡永餃道隙的E流R境PR勵a拿p甜i奸d餐V談i拍s瞎i都o打n診陰斷墨工解具完對的“E倒R砌P成姑熟被度”作塵一岡快刺速怠評鐵估慮,宣確格定的E戚R膊P現(xiàn)充狀雜及竄可謝能杜達滅到煉的E陽R縣P期年望朗水蹈平春。在E棚R潔P固E朽d卷g扒e階武段沾,招我新們惑還讓將先根際據(jù)紗評掌估史結(jié)凱果支,示借橋鑒奔普勾華暢永留道順的支市皂場需智顫能捐企括業(yè)暴模踏型野制障訂的E究R媽P遠雅景例,捷并爐對的E喇R質(zhì)P策絞略盼進蝴行賠初車步梯定嚼位聲。賀定羊位擔主窩要情在常七豪個冶方薯面虹進彈行理,鴿見算第咨尸詢眉重衰點哄一廊節(jié)皇。在蘇分誘析稅和駱定偶義航階頌段侵,煉我害們迷將留采陣用I尸d雙e川f欣0工鼻具蛋對覽流疼程爐作跡分閑析右和齡定休義喊。嘉進臭一恩步敢定孟位涂為沿達酒到E辮R隱P遠湯景棄,在患那桌些拆方礎面拖存滴在雨差佳距課及磨根烘源殖,費可馳以梨通熟過絮那爪些E倉R瘋P能鵲力店消妖除苗差柏距登,勻需餃要謎引艘進唉什馳么蓄科盼技形?擦定檢義錦為乒彌政補E范R池P差酒距鄉(xiāng)豐所虜需響的悄目疲標胞策黑略桃、發(fā)目仆標乳組割織王結(jié)夸構蠻、拿目裹標弱運瞎作抓流耽程哥、勺目寄標E軋R終P系顏統(tǒng)家。注蘭:I緩d殃e斧f錫0是廈一泰致螞宏綠觀妖模負擬杯/撈分域析構企務業(yè)背流度程竟的煮工旋具拍。PwC市場智能企業(yè)模型E協(xié)R悶P遠云景料/策麗略目臺標E泉R裂P策蛇略將吵客婚戶供信鋼息娛作蟲為逐戰(zhàn)蛛略糕性售資筑產(chǎn)圍管貝理衡僅量澤客廉戶助持粗續(xù)詳價韻值確司定懸客家戶板期短望管煮理焰客至戶衡體淚會跨妙事鼓業(yè)拜部裕集格成策管略首與跟客黎戶懶價村值襪§嚷期乒望瓣結(jié)儀合P斗w翅CE些R并P方綿法診昨斷借舍鑒項躬目蚊管售理方嫌法惠論—扭—犬普革華掩永糠道普憂華兔永汪道E傭R立P方關法坦(變一豆個墳面述向晌集勵成腔服襯務天提雹供銜的進綜除合鳳項歉目津方酬法披)片的棗目啦的分是刮給閱在E輪R礙P項謎目千實居施惡中憶的毀參坐與候者捏提招供響一用個陳標濤準議的段框粱架鉤和鴨方腳法偉。單一參個E盡R誓P項匙目起可垃以享涉啟及列市出場此關著系壺轉(zhuǎn)專換購，昨銷斯售膏模鑰式伶轉(zhuǎn)輕換惡和竄服圓務糊支蘇持遍轉(zhuǎn)律換慌或紹任叮何率組鉗合櫻的翻轉(zhuǎn)坦換缺。E昌R奏P方遼法喝提急供愧一匆個熄結(jié)智構脹化鑼的榆方攤法貢，養(yǎng)并征為E沿R酸P項痛目冷的涂參框與尊者丑提陽供相仰應遣的糾參柳考福資愚料品，臨實喬例遇和赤工組具亭。魄對癢那嶄些像新濱的E室R欺P咨頭詢鍋顧噴問櫻，庸這廟個鋤方姿法昏也責能求作孝為P兼w閃C的E贊R遙P項泰目隱方謙法等的陣詳艙細倒參搶考法資馳料音使斷用走。E挺R晚P方徑法澆的萍結(jié)菜構通按省A綿s靈c餓e殿n符d市a煤n柄t爭的芹階般段乏、康過結(jié)程態(tài)、窄任網(wǎng)務遷和借步葉驟內(nèi)構捎成。E首R警P方巖法臥由覆以候下臣幾濟個植階汁段祥組寨成:1福.E酷R趣P刊E涉d仔g邊e:2企.分女析3輕.定劫義4肥.轉(zhuǎn)帥變5反.尺結(jié)撤束P槳w蜂C譜的E院R利P方警法鐮集滴成胞在梅A泄s暴c桑e番n陣d礙a勸n灣t尖環(huán)焰境藏中。的E員R榴P策賴略飲項筒目協(xié)將正完遼全嬸按卡P好w簡CE命R民P方蹲法勝執(zhí)始行貓。風下互頁械給郵出拖了先普戰(zhàn)華扭永笨道E儲R注P方因法跑的章項繳目轉(zhuǎn)進亡程現(xiàn)概層要。的E蝕R躬P策島略范項撕目早由舉方漏法察中牙的E脅R探PE肥d遠g敏e,騰分州析彈,債定泉義妥三篩階評段爸完勇成角。注籮:A裁s約c貌e粥n棒d延a蝦n呆t是普受華域永梨道高的旦方瞎法旬論血庫饞和魄項嶺目和管錯理偉環(huán)扁境普合華捏永希道裝的E敞R撞P方真法譜論普位華橋永究道E慢R腎P項句目糠進勢程分析定義轉(zhuǎn)變總結(jié)ERMEdge

進行ERP診斷制訂宏觀ERP遠景制訂ERP藍圖選擇推動技術

設計系統(tǒng)

設計網(wǎng)絡環(huán)境

社會技術架構

設計數(shù)據(jù)

平行/測試IdentifyNextSteps

確認開發(fā)完成

實施確定持續(xù)提高機會PwC市場智能企業(yè)模型PwC項目管理方法規(guī)劃項目健全性診斷

銷售

服務和支持

關系營銷

原型測試人

流程

科技人、組織和文化的轉(zhuǎn)換設施的建設和

重設計培訓計劃制訂培訓實施ProcessTransition

應用程序開發(fā)

系統(tǒng)測試

開發(fā)界面/報表

轉(zhuǎn)換數(shù)據(jù)

用戶接受性測試設計開發(fā)實施

變革管理

利益實現(xiàn)

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