二級(jí)寫作第信函公開課一等獎(jiǎng)市優(yōu)質(zhì)課賽課獲獎(jiǎng)?wù)n件

第二章信函信函包括各種類型的信件,如邀請(qǐng)信、投訴信、推薦信、介紹信、賀信、感謝信等。

①發(fā)信人的地址和寫信日期Heading②收信人的地址InsideAddress③稱呼Salutation④信函正文BodyoftheLetter⑤結(jié)尾套語ComplimentaryClose⑥簽名Signature⑦附記Postscript(P.S.)(注:正式信函避免使用)

⑧附件Enclosure(Encl:/Enc:)

2.1

英文書信格式2.2感謝信(Letterofthanks)

感謝信廣泛應(yīng)用于日常社會(huì)交往和商務(wù)活動(dòng)中.當(dāng)收到禮物,得到幫助,照顧,款待或者祝賀的時(shí)候,應(yīng)當(dāng)寫信道謝.2.2.1寫作指導(dǎo)

1.感謝信一般以表示感謝之情的言語開頭;2.然后要在信中對(duì)收到的禮物,或者款待了 你的主人加以稱賀;3.在結(jié)束的時(shí),要向?qū)Ψ浇o予的關(guān)懷,幫助, 慷慨和禮物表示再次感謝.2.2.2常用詞匯thankv.感謝manythanksfor感謝appreciatev.感激，感謝appreciationn.gratituden.感謝gratefula.感激的acknowledgev.答謝enjoyv.喜歡，享受hospitablea.熱情款待的hospitalityn.殷勤款待generousa.慷慨大方的generosityn.慷慨thoughtful／kinda.考慮周到的，好的assistancen.幫助complimentv.n.致意、稱贊

2.2.3常用句型1.這封短信是要謝謝你邀請(qǐng)我們到你那里去．Thisshortletterisjusttoexpressourappreciationforinvitingusover.2.感謝你們的熱情款待．我過得非常愉快．

Manythanksforyourhospitality,Ienjoyeditverymuch.3.非常感謝你溫馨的祝福/問候/贊美。

Thankyousomuchforyourwarmwishes/greetings/compliments.4.這封信是要表達(dá)我們對(duì)你送的禮物的深深的感謝．

Thisistoshowourdeepgratitudeforyourgift.5.我由衷地／真誠(chéng)地感謝你的漂亮禮物．

Isincerely/trulyappreciateyournicepresent.對(duì)款待和禮物進(jìn)行描述6.我們從來沒有玩得這么開心過.Wehaveneverhadsomuchfun.7.晚餐美味可口，談話也很愉快，我們玩得很盡興．Weenjoyedthedeliciousdinneranddelightful conversationverymuch.8.你誠(chéng)摯的接待和熱情款待讓我覺得象在自己家一樣Yourcordialreceptionandhospitalitymade mefeelathome.9.那真是難忘的一晚．Itwasanighttoremember．10.

你送的禮物是我擁有的最珍貴的禮物．YourgiftisthemostpreciousonethatIhave.11.你送的花讓我好高興．Theflowersyousenthavegivenmeso muchjoy/cheer/pleasure.12.你送的漂亮花瓶正是我想要的．ThebeautifulvaseyougaveisjustwhatI want.13.在選禮物上，你真是個(gè)天才．Youarereallyageniusinselectinggift.14.我將把花瓶放在桌子中央，讓它成為最好桌 子的最好裝飾品．Iwillputthevaseonthecenterofthetable andmakeitawonderfuldecoration.最后再次表示感謝15.你真是慷慨，邀請(qǐng)我們到你家去．再次表 示我們的感謝．Itwasgenerousofyoutoinviteusover. Thanksagain.16.希望我們很快就能邀請(qǐng)你到我們家來．Wehopewecanhaveyouovertoourhousesoon.17.請(qǐng)接受我對(duì)你的熱情款待的謝意．Pleaseacceptmymanythanksforyourhospitality.18.再次表示感謝,我們期待能早日見到你．Thanksagain.Wearelookingforwardtomeetingyousoon.19.你的禮物對(duì)我意義重大．Yourgiftwillgoalongway.20.我將永遠(yuǎn)珍藏你送的精美禮物．I’lltreasureyourfantasticgiftforever.SampleReading要求：根據(jù)下文撰寫一篇感謝信

邁克３月５日受邀到馬麗家參加宴會(huì)，請(qǐng)代邁克象馬麗寫一封感謝信．

March6thDearMary:Iwouldliketoexpressmydeepthanksforyourkindinvitationlastnight.Ireallyenjoyedthedinnerandhadagoodtimeinyourhouse.Thefoodyoumadeisdelicious,Ihaveneverhadsuchnicedinner.Inyourhouse,Ialsometmanyoldgoodfriends,wehaddelightfulconversation.Andyourcordialreceptionandhospitalitymademefeelathome.Itwasamemorablenightforme.Itwassogenerousofyoutoinvitemeovertohavedinner,manythanksagain.IhopeIcaninviteyouovertomyhousesoon.Yourssincerely,Mike

練習(xí)寫作要求:撰寫一篇感謝信3月10日是李芳的生日,他收到了好朋友周明送的花瓶一個(gè),請(qǐng)?zhí)胬罘枷蛑苊鲗懸环飧兄x信.

March11thDearZhouMing:Itwasverykindofyoutoremembermybirthday.AndIthankyoufromthebottomofmyheart.Totellthetruth,Ithoughtyouhadforgottenmybirthday.Butyourgiftwillalwaysremindmeofourfriendship.Thevaseyousentbroughtmealotofjoy.ItwasjustwhatIwant.AndwhenIputitonmybookshelf,Ifoundtheygoperfectwell.Youareageniusinselectinggift.Ireallyappreciateit,andIwilltreasureitforever.Pleaseacceptmysincerethanks.Yours,LiFang2.3投訴信Letterofcomplaint在日常生活中，消費(fèi)者買到劣質(zhì)、假冒商品或服務(wù)人員態(tài)度粗暴時(shí)，寫一封投訴信是解決此類問題的第一步。注意事項(xiàng)：應(yīng)客觀講述實(shí)際情況；言辭盡可能冷靜理智，并表現(xiàn)出文明禮貌。2.3.1投訴信包含的內(nèi)容寫信目的：應(yīng)開門見山提出投訴的內(nèi)容。事情經(jīng)過：客觀描述事情的原委，絕不能杜撰或歪曲事實(shí)。造成影響：可寫明此次事件對(duì)其公司以及對(duì)于作者造成的不良影響。賠償要求：就寫明合法合理的賠償要求，或進(jìn)一步要采取的行動(dòng)。2.3.2常用詞或短語complainv.抱怨，投訴complaintn.complainabout/of投訴，抱怨……makeacomplaintabout提出投訴concerningadj.有關(guān)的withreferenceto關(guān)于goodsn.貨物servicen.服務(wù)qualityn.質(zhì)量defectn.缺點(diǎn)，不足之處flawn.缺陷faultn.錯(cuò)誤，差錯(cuò)delayn.&v.延誤，延遲hurtv.傷害endangerv.危害，危及inconveniencen.不方便trouble麻煩loss損失damage破壞solvetheproblem解決問題apologizev.道歉lookinto調(diào)查takelegal/immediateactions采取法律行動(dòng)/馬上采取行動(dòng)claim/demandarefund要求退款compensatefor補(bǔ)償exchangefor更換2.3.3常用句型1.我方寫信投訴……Iamwritingtocomplain/makeacomplaintabout…(e.g.)我方寫信投訴貨號(hào)為14478的裝運(yùn)。IamwritingtocomplainabouttheshipmentofourOrderNo.14478.2.我方對(duì)你方提供的服務(wù)深感不滿。Wearefarfromsatisfiedwiththeserviceyouoffer.3.我以為以上所述僅是貴店服務(wù)欠佳的一部分Inmyeyes,theabovepointsareonlyapartofthemanyfailingsinyourservice.4.貴店店員的愚蠢行為只會(huì)傷害貴店的真誠(chéng)顧客。Yourassistants’foolishactionscouldwellcontributetohurtinggenuine/sincerecustomerstoyourstore.5.在此提請(qǐng)貴店注意對(duì)顧客的服務(wù)態(tài)度。BywritingyouthisletterIonlymeanthat/HereIwanttoremindyouthatyoushouldpayattentiontoyourserviceattitudeforyourcustomers.6.打開包裝時(shí)，原本我要的…A…變成了…B…Onunpackingthem/openingthepackages,IfoundthatBhadbeensent,insteadofAaskedfor.(e.g.)但當(dāng)我打開包裝時(shí)發(fā)現(xiàn)，原本我要的輕質(zhì)松木餐桌（lightpine-finishedtable)變成了18張重質(zhì)紅木(heavymahogany-finished)餐桌.ButonunpackingthemIfoundthat18heavymahogany-finishedtableshadbeensent,insteadofthelightpine-finishedonesaskedfor.7.這種貴得多的產(chǎn)品在這有沒有市場(chǎng)真是值得懷疑。ItisdoubtfulthatIwillbeabletofindamarketformoreexpensiveproducts.8.我還是堅(jiān)持要原來訂的貨。Istillhavefirmordersforthegoodsaskedfor.Istillfirmlyrequestthegoodsaskedfor.9.你方可否盡快派人送來并帶回錯(cuò)發(fā)的商品?Wouldyousendsomeoneassoonaspossibleandatthesametimepickupthewronglydeliveredgoods?10.我相信你會(huì)認(rèn)真對(duì)待我的投訴。Itrustyouwilltakemycomplaintsseriously.11.我希望在月底解決此事。Iwouldliketogetthismattersettledbytheendofthismonth.12.如果你能……我將非常感謝。Iwouldappreciateitverymuchifyoucould…13.我希望你們能為因延誤送貨造成的任何損失而采取合法的行動(dòng)去追究。Ihopeyoucantakelegalactionsforanylosscausedbythislatedelivery.samplewriting擬定一封投訴信：寫信人：Bruce收信人:Mr.Oliver寫信時(shí)間：2001年2月３日投訴內(nèi)容：貨號(hào)1754的18張餐桌送錯(cuò)了型號(hào)。Bruce按照目錄號(hào)碼GR272訂購的１８張輕質(zhì)松木餐桌，由于工作人員失誤而錯(cuò)發(fā)了重質(zhì)紅木（heavymahogany-finished)餐桌。Bruce的顧客多數(shù)收入中等，住在窄小的公寓里，買不起這么貴且大的紅木餐桌。3rdFebruary，2001DearMr.Oliver,IamwritingtoyouwithreferencetomyorderNo.1754of18diningtablesfromyourcatalogueNo.GR272.wereceivedtheconsignment(托運(yùn)的貨物）fromyouyesterday．ButonunpackingthemIfoundthat18heavymahogany-finishedtableshadbeensent,insteadofthelightpine-finishedonesaskedfor.Asmostofmycustomersliveinsmallflatsearningamoderateincome，itisdoubtfulthatIwillbeabletofindamarketfortheselarger,moreexpensiveproducts.Istillhavefirmordersforthegoodsaskedfor.Wouldyousendsomeoneassoonaspossible,andatthesametimepickupthewronglydeliveredgoods?Thankyouforyourcooperation.Yourssincerely,Bruce練習(xí)寫作寫信人：Mr.RobertSteinbeck收信人：店方寫信時(shí)間：2007年３月３１日投訴內(nèi)容：店員接待顧客怠慢，顯得很不耐煩待客粗暴，出語傷人。希望店方本著顧客至上的理念，注意改進(jìn)顧客服務(wù)態(tài)度。March31,2007DearSir/Madam,I’mwritingtomakeacomplaintaboutyourshopassistants’attitudetowardstheircustomers.Whenwewereshoppingtheotherdayinyourdepartmentstore,yourassistantdidn’tcomeuntilwecalledseveraltimes.Thewomanassistantshowedimpatiencebeforewemadeourdecisiononwhattobuy.Andwhat’smore,sheevencalleduglynameswhenwedecidednottobuythings.Inmyeyes,theabovepointsareonlyapartofthemanyfailingsinyourservice.Yourassistants’foolishactionscouldwellcontributetohurtinggenuinecustomerstoyourstore.BywritingyourthisletterIonlymeanthatyoushouldpayattentiontoyourserviceforyourcustomers.Yoursfaithfully,Mr.RobertSteinbeck2.4邀請(qǐng)函2.4.1寫作指導(dǎo)①禮貌，友好地發(fā)出邀請(qǐng)②清楚寫明活動(dòng)的時(shí)間和地點(diǎn)

如果對(duì)被邀請(qǐng)人有特殊的要求，也要寫明．③結(jié)尾時(shí)表示希望對(duì)方接受邀請(qǐng)④如果要求對(duì)方回復(fù)，請(qǐng)注明

2.4.2常用詞匯晚宴舞會(huì)dinnerdance(part)聚會(huì)(非正式）get-together社交聚會(huì)socialreunion自助餐buffet野餐picnic午宴luncheon招待會(huì)reception宴會(huì)banquet雞尾酒會(huì)cocktailparty宴會(huì)dinnerparty茶會(huì)teaparty生日聚會(huì)birthdayparty舞會(huì)danceparty化裝舞會(huì)masquerade社交聚會(huì)socialreunion開幕式openingceremony婚禮儀式weddingceremony５０周年結(jié)婚慶典thefiftiethweddinganniversary１０周年成立慶典thetenthanniversaryofthefounding出席presence陪伴company請(qǐng)回復(fù)R.S.V.P.2.4.3句型結(jié)構(gòu)(一）禮貌，友好地發(fā)出邀請(qǐng)１.Wouldyoucare(like)to….?你愿意．．．嗎？（練）你愿意參加我們的小宴會(huì)嗎？Wouldyoucaretojoinourlittleparty?2.We’rehaving…我們將舉辦／舉行．．．．（練）下周日在我們家將舉辦個(gè)聚會(huì)．We’rehavingaget-togetherinourhousenextSunday.3.Ifyouhavenootherplans…,I’dliketo inviteyou….如果你沒有其他計(jì)劃的話，我想邀你．．（練）如果８月２日星期五你沒有其他計(jì)劃 的話，我想邀請(qǐng)你共進(jìn)午餐．IfyouhavenootherplansonFriday,August2nd,we’dliketoinviteyouforlunch.4.Iwonderifyouwouldbeabletodo...不知你..能否…(練)不知你明天能否來和我們一起共進(jìn)晚餐.Iwonderifyouwouldbeabletojoinusfordinnertomorrowevening.

練習(xí)1.６月５日你能來和我們一起喝茶嗎？CanyoujoinusforteaonthefifthofJune?2.你愿意在周六晚上來參加我們的自助式晚餐嗎？Wouldyoucaretocometoourbuffetsupper(dinner)onSaturdayevening?3.我們想邀請(qǐng)你和我們一起春游野餐．We’dliketoinviteyoutoaspringpicnicwithus4.如果３月１０號(hào)星期五你沒有其他計(jì)劃的話，我想邀請(qǐng)你來參加在我家舉行的舞會(huì)．IfyouhavenootherplansonFriday,Marchthetenth,I’dliketoinviteyoutojointhedancepartyinmyhouse.5.如果你能來參加我們的開幕式，我們將不勝榮幸．Itwouldbeagreathonortousifyoucanattendtheopeningceremony.6.不知你下周日能否來參加我的婚禮？IwonderifyouwouldbeabletocometomymarriagenextSunday.7.我們學(xué)校將在５月８日舉行成立十周年慶典OurschoolishavingthetenthanniversaryofthefoundingonMaytheeighth.

（二）清楚寫明活動(dòng)的時(shí)間，地點(diǎn)１）有關(guān)月日的寫法＊５月５日Maythefifth/thefifthofMay/May52)有關(guān)月日和星期，一般星期在前，月日在后＊７月２０日星期一onMonday,Julythetwentieth3) 有關(guān)月日，星期和時(shí)刻，時(shí)刻可以在最前面，也可 以在最后面．＊１０月六日星期三下午７：３０at7:30p.m.,onWednesday,October6onWednesday,October6,at7:30p.m.練習(xí)我和馬利將于８月２日星期六晚上６點(diǎn)邀請(qǐng)一些朋友過來吃晚飯．MaryandIwouldliketoinvitesomefriendstocomeforsupperat６p.m.,onSaturday,August2.（三）表示希望對(duì)方接受邀請(qǐng)1.Ishallbeveryglad/pleasedif…如果．．，我將非常高興．（練）如果你能來參加我的生日聚會(huì)，我將非常高興．Ishallbeverypleasedifyoucancometomybirthdayparty.2.Itwouldbeanhonortousifyouwould…如果你能．．，我們將不勝榮幸．（練）如果你能接受我們的邀請(qǐng)，我們將不勝榮幸．Itwouldbeanhonortousifyouwouldacceptourinvitation.請(qǐng)接受我們熱情的歡迎和誠(chéng)摯的邀請(qǐng)．Pleaseacceptourwarmwelcomeandsincereinvitation.4.我真心地邀請(qǐng)你來參加我們的活動(dòng)．Icordiallyinviteyoutojoinus.5.聚會(huì)是缺不了你的．Thepartywouldn’tbecompletewithoutyou.6.我們大家都希望你能來．Weareallhopingyoucancome.(四）如果希望對(duì)方回復(fù)，請(qǐng)注明1.可以在結(jié)束信時(shí)以句子形式注明．請(qǐng)您盡早與我們聯(lián)系，并告知你能否來．Pleaseletusknowassoonaspossiblewhetheryoucancomeornot.2.也可以在信紙左下角注明R.S.V.P.(請(qǐng)回復(fù)）(五)回復(fù)邀請(qǐng)函1.非常榮幸地接受關(guān)于…的邀請(qǐng)…acceptwithpleasurethekindinvitationof…2.我們很榮幸地…It’llbeourpleasureto…3.很抱歉由于…我們不能接受…的邀請(qǐng)…regretthatweareunabletoaccept…owingto…4.我不能參加…了,請(qǐng)接受我真誠(chéng)的歉意.Pleaseacceptmysincereregretsfornotbeingabletojoin…SampleReading說明：替馬利給簡(jiǎn)寫一封邀請(qǐng)信，邀請(qǐng)她過來參加馬利５月１８號(hào)星期三的生日聚會(huì)．在信中寫明馬利希望她能早點(diǎn)到來幫忙弄裝飾，并帶上一禮物，在聚會(huì)上會(huì)互贈(zèng)禮物．

May13,2007DearJane,It’smybirthdaynextWednesday,Maytheeighteenth.Iwouldliketoinviteyoutomybirthdaypartyinmyhouse.Itstartsatthreeo’clockintheafternoon.RebeccaandIrenearegoingtomakeabirthdaycakeinmyhouseandtheywillcomeinthemorning.Canyoucomeearlytooandhelpputupthedecoration?Aftertheteaparty,wearegoingtoexchangepresents.Willyoubringonealongwithyouwhenyoucome?Wehaven’tseeneachotherforalongtime.Weareallhopingyoucancome.Thepartywon’tbecompletewithoutyou.Yourssincerely,Mary練習(xí)寫作說明：寫信人：Karl收信人：Mark邀請(qǐng)Mark于７月２０號(hào)那天一起去ParkBeach海灘邊野餐，順便讓他帶上網(wǎng)球拍(racket)打網(wǎng)球.July15th,2007DearMark,Ihopeyoudon’thaveanyplansonthetwentiethofJuly,becausewe’dlikeyouinviteyoutospenditwithusatParkBeach.Theoceanisquitebeautifulatthistimeoftheyear.Andwearehavingapicnictoo.Besidesitisagoodchanceforustogettogether.Therehasbeensometimesincewemetlasttime.TheTurnerswillalsogothere.JackandSkipbothwouldliketoplayagameoftenniswithyou,sobesuretobringyourtennisracket.I’msurewewillhaveawonderfultimethere.Besuretoletusknowifyoucancome.We’realllookingforwardtoseeingyouagain.Sincerelyyours,