酒店英語1教學課件Unit10-maintenance-service

HotelEnglish10Unit10MaintenanceServiceknowtheprocedureofmaintenancemasterexpressionsandsentencesofdealingwithmaintenanceservicesmakesomesituationaldialoguesaboutmaintenanceservices123Objectives:Afterfinishingthisunit,youwillbeableto:Unit10MaintenanceServiceSectionA:Warmingup1.

Areyoufamiliarwiththefollowingequipments?Identifythefollowingpictures,usingthewordsorphrasesbelow.__________________F____________A.switchB.showerheadC.airconditionerD.tablelampE..curtainF.doorhandleADCEB______Unit10MaintenanceServiceSectionA:Warmingup2.Doyouknowwhatthefollowingpeopledo?Matchthenamesofthecareerwiththecorrespondingpictures.

AcarpenterB.airconditioningmechanicC.electricianD.plumberF.computerrepairmanE.bricklayer____________________________________ACDFEB3.Discussion:

Supposeyouarearepairmaninahotel,whatshouldyouwhenyouarerequiredtodealwithmaintenanceservices?Youcandiscusswithyourpartners.Unit10MaintenanceServiceUnit10MaintenanceServiceSectionB:ListeningTask1Ask&Answer

Listentotheconversationsbetween5hotelguestsandreceptionists.Choosewhateachconversationtalksabout.

theinternet

thewatertap

thetoilet

theair-conditioner

theTVGuest1

Guest2

Guest3

Guest4

Guest5

Unit10MaintenanceServiceTask1Script

(M:maintenancemanG:Guest)Dialogue1:G:Thewatertapdripsallnightlong.Icanhardlysleep.M:I’msorrytohearthat.Somepartneedstobereplaced.IwillbebacksoonDialogue2:G:I'mafraidthere'ssomethingwrongwiththeTV．Thepictureiswobbly.M:Iwillfixitrightaway.Dialogue3:G:Thereseemstobesomethingwrongwiththetoilet.Itdoesn'tflush.M:Letmesee.Oh,it'sclogged.Dialogue4:G:Ican’tlogontotheInternet.R:Pleasewaitforalittlewhile.I’llcheckitoutrightnowDialogue5:G:Icheckedinacoupleofhoursagoandtheair-conditionerwon’twork..M:I’msosorry,sir.LetmeseewhatIcandoaboutit.SectionB:ListeningTask2.Aguestmadeacalltoaskforamaintenance.Arepairmancametotheroomtodealwithit.Listentothedialoguefortwotimesandfinishthechartwiththeinformationyouhear.SectionB:ListeningUnit10MaintenanceServiceWhat’sthetrouble?____________________________________________________________What’sthesolution?____________________________________________________________Theremotecontroldoesn’twork.Theguestcan’tadjustthetemperature

Replaceoldbatterieswithnewones.Unit10MaintenanceServiceTask2Script

(M:maintenancemanG:Guest)M:

MayIcomein?G:Comein,please.M:I’mfromtheMaintenanceDepartment.Didyoucallus?G:Yes.Theairconditionerisnotworkingproperly.M:What’stheproblem?G:Theremotecontroldoesn’twork.Ican’tadjustthetemperature.M:Letmehavealook.Ithinkthebatteriesshouldbechanged.Letmereplacethemwithnewones.Now,it’sworking.Pleasehaveacheck.G:That’sgood.M:IsthereanythingelseIcandoforyou?G:No,thanks.M:Ifyouhaveanyproblem,justcallus.Haveagoodnight!G:Goodnight.SectionB:ListeningSectionC:SpeakingDialogue1MaintainingtheToiletM=maintenancemanG=guestA:Maintenanceman.MayIcomein?B:Comein,please.A:What’sthetrouble?B:Thetoiletdoesn’t’flush.It’soverflowing.A:Letmesee.Oh,it’sclogged.I’lldealwithitatonce.G:HowlongwillIhavetowait?M:Itwillbeallrightinaminute.Youmayhaveatry.B:Yes,it’sworkingnow.Thankyou.A:You’rewelcome.AnythingelseIcandoforyou?B:Thewatertapdripsallnightlong.Icanhardlysleep.A:I’mverysorry,sir.Somepartneedstobereplaced.I’llbebacksoonwithanewone.Unit10MaintenanceServicemaintenance/?me?nt?n?ns]/n.維持，保養(yǎng)toilet/?t??l?t/n.洗手間,坐便器；flush/fl??/v.把…沖下(抽水馬桶)overflowing/???v?'fl??n??/adj.溢出的，過剩的clog[kl?g]v.阻礙；堵塞tap/t?p/

n.龍頭，閥門dealwith處理inaminute馬上，立刻Thetoiletdoesn'tflush.It’soverflowing.馬桶不下水，要溢出來了。Thewatertapdripsallnightlong.Icanhardlysleep.水龍頭一直滴水，我無法入睡。I’llbebacksoonwithanewone.我去取零件一會就回來。SectionC:SpeakingUnit10MaintenanceServiceSectionC:SpeakingDialogue2Openingthesafe

T:TechnicianG:GuestT:I’matechnicianfromMaintenanceDepartment.Iwastoldsomethingwaswrongwiththesafe.HowcanIhelpyou?G:Yes.Ican’topenthesafe.Ihavesomedocumentsinsideit.T:Justputinthesix-digitpasswordyouhavesetandthesafewillopen.G:Ihaveenteredthepasswordthreetimes,butcouldn’topenit.T:Isthepasswordright?G:Ithinkit’scorrect,butI’mnotsure.T:Wouldpleasereenterthepassword?G:Okay.T:Thepasswordsyouentereddon'tmatch.G:WhatshouldIdo?Ibadlyneedthedocuments.Unit10MaintenanceServiceT:Wouldyoulikemetoopenit?G:Yes.Goahead.T:MayIseeyourIDcard?G:Sure.Hereyouare.T:Wouldyouwaitforamoment?I’llgoandgetthemasterkeytoopenit.G:Pleasebebackasquicklyasyoucan.T:Iwill.………..Hereisthemasterkey.Letmehaveatry.Thesafeisopen!G:Thankyouverymuchindeed.Thisisforyou．T:Oh,no.Wewon'taccepttips,butthankyou,anyway.Wishyouanicestaywithus.SectionC:SpeakingUnit10MaintenanceServiceSectionC:Speakingtechnician[tek?n??n]n.技術人員safe[se?f]

n.保險箱，保險柜document[?d?kjum?nt]n.證件，公文password[?pɑ:sw?:d]

n.密碼，口令six-digitpassword六位數字密碼themasterkey主密鑰，控制鑰匙Justputinthesix-digitpasswordyouhavesetandthesafewillopen.輸入您設定的六位數字密碼，保險箱就會打開。Thepasswordsyouentereddon'tmatch.您輸入的密碼不正確。Unit10MaintenanceServiceSectionD:ReadingPre-readingquestions1.Whocarryoutthemaintenanceserviceinahotel?2.Whatarethemaindutiesofthemaintenancestaffs?

Tokeepguestroomsinorderahotelshouldofferroommaintenanceservicewhichisusuallycarriedoutbyhousemen,floorhousekeepersandengineeringstaffs.Housemenareemployeeswhoprovideeachroomathoroughcleaningperiodically.Thefloorhousekeeperscheckandapprovethehousemen’sworkandmakeperiodicinspectionsofthephysicalconditionofallroomsontheirfloor,incasethereisanyseriousdamage,suchasleakingorbrokentaps,out-oforderlamps,brokentoiletseats,improperoperationofair-conditioningunits,andsoon.

譯文Unit10MaintenanceServiceMaintenanceServiceSectionD:Reading

Ifthereisanydamageinaguestroom,engineeringstaffsshouldsettowork.Theengineeringstaffsarethepainters,plumber,electricians,carpentersoranykindoftechnicians.Theyhavetwodistinctareasofresponsibility.Thefirstistoprovidethehotelonaday-to-daybasiswiththeutilityservicesrequiredforitsproperoperation---electricity,hotwater,steam,airconditioning,andotherservices.Second,theyareresponsibleforrepairingdamagedequipment,furniture,electricalequipment,plumbingandlightingfixtures,paintingroomsandpublicareas,patchingcarpets,etc.Infact,manyhotelsmayfinditeconomicaltouseoutsidecontractorsformanymaintainingjobs.Besides,somehotels,particularlythoseintheresorts,haveexteriorgroundsthatmustbemaintainedascarefullyastheinterior,sothemaintenancestaffsalsowaterlawns,cutgrass,tendflowers,shrubs,andtrees,andcarryoutothernecessarytasks.Unit10MaintenanceService譯文

Unit10MaintenanceService維修服務

為了保持酒店客房的整潔，酒店應該提供維修服務，這些工作通常由客房服務員、客房管理員或者工程人員完成?？头糠諉T是定期為每個房間提供徹底清掃服務的雇員。樓層客房管理員檢查或者評定客房服務員的工作，定期檢查所在樓層房間的狀況，以防萬一有任何損壞，如漏水、水龍頭爆裂、燈具故障、馬桶蓋壞掉、空調操作不當等。如果客房有任何損壞，工程人員就開始工作。工程人員包括油漆工、水暖工、電工、木工或者其他技師。他們有兩個不同的責任領域。第一，為酒店提供日常的正常使用所需要的恰當操作---電、熱水、蒸汽、空調、或者其它服務。第二、他們負責維修損毀設備、家具、電子設備、安裝管道和燈具，油漆房間和公共區(qū)域，修補地毯等。實際上，許多酒店發(fā)現，把很多維修工作外包是很經濟的。另外，很多酒店，特別是那些在度假勝地的酒店，外面的地面和內部的地面一樣需要仔細的維護，所以維修人員還為草坪澆水、剪草、護理花草樹木、并完成其它必要的任務。SectionD:ReadingExercisesI

Pleasemarkdowntherightdescriptionofmaintenanceservice.Unit10MaintenanceService1.()Housemengivetheequipmentofeveryroomathoroughcleaningperiodically.2.()Housekeeperscheckphysicalconditionsofallroomsontheirfloor.3.()Housemenareinchargeofroomcleaningeveryday.4.()Maintenanceserviceisofferedbyhousemen,floorhousekeepersandmaintenancestaff.5.()Maintenancestaffsincludepainters,plumber,electricians,carpentersandothertechnicians.6.().Allmaintenancejobisdonebymaintenancestaffinahotel.7.()Maintenancestaffsareonlyresponsibleforequipmentofinteriorplacesofahotel.TTTTTFFSectionD:ReadingUnit10MaintenanceServiceII??MatchtheexpressionsoncolumnAwiththeirmeaningsoncolumnB.

AB1.maintenanceservice()A.在日常基礎上2.utilityservice()B.做定期檢查3.engineeringstaff().C.客房實際情況4.makeperiodicinspection()D.有故障的燈具5.physicalconditionofguestroom()E.公共服務6.out-oforderlamps()F.操作不當7.improperoperation()G.維修服務8.onaday-to-daybasis()H.工程技術人員GEHBCDFASectionD:ReadingIII.Fill?in?the?blanks?with?the?proper?forms?of?words?or?expressions?given?in?thebox.tenddistinctinspectioncompleteoutofordermaintenanceperiodicallyapproveincaseeconomicalUnit10MaintenanceService1.Theschoolpaysforheatingandthe

_____________

ofthebuildings.2.Thebell_____________________eversinceIwashere.3.Meetingsareheld___________tomonitor(監(jiān)督)progressonthecase（案件）.4.Wewerein

________

agreement.5.ItoldmymotherIwantedtoleaveschoolbutshedidn't

________.6.Wouldyoumindpointingoutyourluggagefor________.7.Here'ssomemoney________

youshouldneedit.8.Therewasa

________

smellofgas.9.It'smore

___________tousegasthancoal.(煤炭)10.He__________theflowerbedsthathehasplantedinthedriveway.maintenancehas

beenoutof

orderperiodically

complete

approveinspectionin

casedistincteconomicaltendsSectionE:CompetenceDevelopment

Task1WritingThefollowingisamaintenancesheetofthehotelengineerdepartment.Filltheformwiththedialogue.A：Housekeeping．Can

I

help

you?B：Yes，there

seems

to

be

something

wrong

with

the

toilet.A：We'll

send

someone

to

repair

it

immediately.What's

your

room

number，please?B：1287．A：May

I

come

in?B：Come

in．A：What's

the

trouble?B：The

toilet

doesn't

flush.A：Let

me

see．Oh，it's

clogged…It's

all

right

now.You

may

try

it.B：Yes，

it's

working

now.Thank

you.A：You're

welcome.Unit10MaintenanceServiceUnit10MaintenanceServiceSectionE:CompetenceDevelopment

MaintenanceSheet

PlaceDateMaintenanceItemMaterialsUsedStarttimeCompletiontimeCheck&Acceptanceserviceattitude□excellent□good□badmaintenancequality□excellent□good□badspotclearing□excellent□good□bad

RemarksThe

toilet

doesn't

flushRoom1287

toiletSituationAStudentA:YouareMrs.LeeinRoom1722.CallHousekeepingbecausetheshowerheadinyourroomiscloggedup.StudentB:Youareahousekeepingclerk.Answerthephoneandtellheryouwillsenduparepairmanatonce.SituationBStudentA:Youcallhousekeepingforhelpbecauseyouhaveaseverestomachache.StudentB:Youareahousekeepingclerk.Youanswerthephoneandtelltheguestyouwillaskthedoctortoseeherinnotime.SectionE:CompetenceDevelopmentUnit10MaintenanceServiceSectionF:TipsUnit10MaintenanceService酒店維修人員須知1.維修人員在接到報修電話或接到維修單時，應禮貌用語，問清部門、地點、故障原因、種類、現象等；憑報修單進行維修，特殊情況可先維修，然后補報修單。2.到客房，請服務員開門，進入客房后，如有客人應主動與客人打招呼，說明來意征得客人同意后方能進行維修；如無