HP Openview上HERMES SoftLab Oracle Siebel CRMOracle BI Smart Plugin的安裝與配置

InstallingandConfiguring

HERMESSoftLabOracleSiebelCRM/OracleBISmartPlug-inforHPSoftwareonWindows

InstallationandConfigurationOverview

Note:*XX.XXistheversionofthepackage,forexample,03.20SPIforSiebelHardwareandSoftwareRequirementsForrequirements,supportedversionsandplatformsrefertoSPIforSiebelSuportedPlatformsdocument.PreparetheSiebelEnvironmentObtainandprepareallinformationonyourSiebelenvironmentInstallandrunHPOMagentsonallpreproductionSiebelnodeswiththeopcmsgpolicy(sendmessage)EnsureaccesstotheHPOperationsManagermanagementserverandalltargetnodes,HPPerformanceManager(optional),InternetServices(optional),andReporter(optional).EnsureSiebelEnterpriseApplicationsServerManagerandodbcsqlcommandlinetoolsareworkingonalltargetnodesSetUpManagedNodes(fordetails,refertoSPIforSiebelInstallationandConfigurationGuide)SiebelserversareaddedasmanagednodestotheHPOM.ObtainInstallationPackagesSPIforSiebel_XX.XX.exe*SPIforSiebel-Reports_XX.XX.exe*(partoftheSPIforSiebelinstallationpackage)Note:*XX.XXistheversionofthepackage,forexample,03.20

Duringtheinstallation,allHPOperationsManagerprocessesmustbe“upandrunning”.LogintoyourWindowscomputerwheretheHPOMfor

Windowsmanagementserverisinstalledastheuserwithadministrator

permissions.RuntheSPIforSiebel_XX.XX.exe*self-extractingpackage.TheSPIforSiebelSetupWizardopens.FollowthewizardtoinstallSPIforSiebel.Aftertheinstallationhascompletedsuccessfully,startHPOMadministratorGUI(managementconsole)andcheckthatSPIforSiebelgroupwasaddedtotoolsandpolicygroups.

TosetupyourSPIforSiebelproduct,runtheSPIforSiebelConfigurationWizardandsupplytherequiredinformation(thiswizardstartsautomaticallyduringtheinstallation)Configurationdataisstoredintheinstrumentationfolderonthemanagementserverandiscopiedtothenodewhendeploymentonthenodeisperformed.Configureuserrolesforallusersthatwillbeusingthemanagementconsole

SPIforSiebelinstallstwonewuserroles:Siebeladministrator(HP_OVE_ADMINSgroup)Siebeloperator

(HP-OVE-OPERATORSgroup)

SiebelserversareaddedasmanagednodestotheHOM.Whendeployinginstrumentationonthenodes,makesurethatallSiebelservicesarerunning(forexample,Gatewayservice,SiebelServerservices,andsoon).DeployInstrumentationFromtheHPOMGUI,select

Nodes,andthenright-clicka

nodeoranodegroup.Inthemenuselect

AllTasks,andthenDeployInstrumentation.IntheDeployInstrumentationwindow,selecttheSPIforSiebelandSPI

DataCollectoroptionsandclickOKtodeploytheinstrumentation.InstallSPIforSiebelExpandtheSPIforSiebel/SIEBSPI-Maintenance/SIEBSPI-Installation/SIEBSPI-Windows

NodesorSPIforSiebel/SIEBSPI-Maintenance/SIEBSPI-Installation/SIEBSPI-UN*XNodestoolsgroupandruntheInstallWINorInstallUN*Xtool.

DeploytheLicensingPolicyonManagedNodesStarttheHPOMConsoleandloginasanHPOMAdministrator.InthePolicygroups,expandSPIforSiebel/SIEBSPI-SiebelBusinessApplications/SIEBSPI-Siebel*.*.*/SIEBSPI-Internal

group,

andthendeploytheSIEBSPI_LICENSE_OPC_MSGpolicyonallmanagednodesDeployinstrumentationSPIforSiebel

onallSiebelnodes.Note

thatthisstepmightalreadybeperformedaspartoftheSPIforSiebelinstallation.GeneratetheLicenseRequestFileIntheHPOMConsole,gototheSPIforSiebel/SIEBSPI-Maintenance/SIEBSPI-Licensing/SIEBSPI-

{UN*X|Windows}Nodes

toolsgroup.RuntheClearLicenseRequestFiletooltoclearthe

siebspi_license_requests.datlicenserequestfileonthemanagementserver.RuntheGenerateLicenseRequesttoolonthemanagednodesforwhichyouneed

licenses.IntheParametersfieldreplacethestring“Your

CompanyName”withthenameofyourcompany.ClickLaunchtogeneratethesiebspi_license_requests.datlicenserequestfile.

ThelicenserequestfilewillbecreatedintheHPOMManagementServerSPI-Share

folder((usuallyC:\ProgramFiles\HPOpenView\Data\shared\SPI-Share\siebspi\ifyouareusingHPOM/W7.50orC:\ProgramFiles\HP\HPBTOSoftware\Data\shared\SPI-Share\siebspi\ifyouareusingHPOM/W8.00orC:\DocumentsandSettings\AllUsers\ApplicationData\HP\HPBTOSoftware\shared\SPI-Share\siebspiifyouareusingOM/W8.10)onthemanagementserver.1/2

ObtainLicenseActivationFileUploadthelicenserequestfileusingtheLicensingPortal(

/licensing/

)orsenditbye-mailtotheLicensingDepartment(spi-licensing@hermes-).Youwillreceivealicenseactivationfilesiebspi_licact_new.datbye-mail.MergeandDeploytheLicenseFilesCopythesiebspi_licact_new.datfiletothe

HPOMManagementServer...\SPI-Share\SPIforSiebel

folder.IntheHPOMConsole,runtheMergeLicense

ActivationCodestooltomergethesiebspi_licact_new.datfilewiththeSPIforSiebel

licensefile.DeploytheSPIforSiebel

instrumentationonallmanagednodesforwhich

you

haverequestedthelicenses.LicensingtutorialisavailableatHERMESSoftLabwebsite.Notethatyouwillberequestedtosignin.2/2

VerifytheInstallation1/3

VerifyLicensing3/3

InstallReportsWhereHPReporterisinstalled,logintoyourWindowsmachineasthe

userwithadministratorpermissions.RuntheSPIforSiebel-Reports_xx.xx.exepackage,locatedintheC:\ProgramFiles\HPOpenView\Data\shared\SPI-Share\siebspi\reports\directory(orinC:\ProgramFiles\HP\HPBTOSoftware\