中、英文服務(wù)酒店禮儀修練

中、英文服務(wù)酒店禮儀修練Content

目錄

Thebasicconnotationofetiquette禮儀基本內(nèi)涵Hoteletiquettetraining酒店禮儀Theoriginofetiquette

禮儀的來(lái)源法庭上的通行證Courtpass

人際交往通行證Humancommunicatedpass“握手禮”的起源TheoriginofthebehaviorofhandshakeTheconnotationofetiquette

禮儀的內(nèi)涵禮儀Etiquette謙恭有禮的言談舉止CourteousBehavior教養(yǎng)、規(guī)矩、禮節(jié)EducationandProprietyisceremony儀式、典禮、習(xí)俗等ThecustomofCeremonyandrite西方

OccidentalTheconnotationofetiquette

禮儀的內(nèi)涵禮政治制度Politicalsystem禮貌禮節(jié)Manners禮物Present東方Oriental儀準(zhǔn)則、法度Rulesandstatute儀式、禮節(jié)Ceremony儀容、儀表AppearanceCComingintotheformalwordofsuccessfulperson走進(jìn)成功者的禮儀世界人生的起點(diǎn)人生的終點(diǎn)

VigorousCommon

LugubriousA代表轟轟烈烈B代表平平凡凡C代表凄凄慘慘ABThestartingpointoflifeTheendpointoflifeComingintotheformalwordofsuccessfulperson走進(jìn)成功者的禮儀世界羅斯?？偨y(tǒng)與愛(ài)麗諾夫人Comingintotheformalwordofsuccessfulperson走進(jìn)成功者的禮儀世界Theconnotationofetiquette

禮儀的內(nèi)涵Theconnotationofprotocolistherulesandstatuteswhichareformedinthesocialcommunity，therulesandorderswhichareboundbypeopletogether，anditisusedtobindpeople,sdesire,soastoachievethegoalofharmonyofhumancommunication.

約定俗成,共同遵守的行為準(zhǔn)則／道德規(guī)范／秩序；約束人類欲望，實(shí)現(xiàn)人際關(guān)系的和諧．

MannersEtiquetteAppearanceCeremony具體表現(xiàn)：禮貌、禮節(jié)、儀表、儀式

律己敬人

Etiquetteiscomprehensivereflectionofpersonalquality

禮儀是個(gè)人素養(yǎng)的綜合體現(xiàn)Appropriateclothing得體的衣著Refinementofmanners

文雅的舉止Appropriategreeting恰當(dāng)?shù)膯?wèn)候Refinedandcourteousbehavior彬彬有禮的行為Etiquetteisamirrorthatcanreflectyourself-----Goethe“禮儀是反映自己的鏡子”——歌德

Etiquetteiscomprehensivereflectionofpersonalquality

禮儀是個(gè)人素養(yǎng)的綜合體現(xiàn)Etiquetteiscomprehensivereflectionofpersonalquality

禮儀是個(gè)人素養(yǎng)的綜合體現(xiàn)Thefarfrometiquette,thefarfromsuccess

離禮儀有多遠(yuǎn)，離成功就有多遠(yuǎn)

Kennedy肯尼迪49.9:49.6尼克松NixonTheslightdifferencesofvoteinthehistoryofUSApresidentelectionTheprincipleofetiquette

禮儀的原則Theprincipleofequality平等Theprincipleofgoodfaith誠(chéng)實(shí)Theprincipleoftolerance寬容Theprincipleofself-discipline自律Theprincipleofetiquette

禮儀的原則Theprincipleofetiquette

禮儀的原則蕭伯納Theprincipleofetiquette

禮儀的原則Theprincipleofetiquette

禮儀的原則Theprincipleofetiquette

禮儀的原則Theeffectofetiquette

禮儀的作用Thecountrywhichpaymoreattentiononetiquettewillbeprosperousandstrong國(guó)尚禮則國(guó)昌

Thefamilywhichpaymoreattentiononetiquettewillbelarger家尚禮則家大Thebodywhichpaymoreattentiononetiquettewillbecorrectitude

身尚禮則身正

Theheartwhichpaymoreattentiononetiquettewillbecalm

心尚禮則心泰

Thecountryofetiquette

禮儀之邦Nowatchingwithoutproperetiquette

非禮勿視Nolisteningwithoutproperetiquette

非禮勿聽(tīng)Nospeakingwithoutproperetiquette非禮勿言Notouching

withoutproperetiquette非禮勿動(dòng)

看Looking聽(tīng)Listening笑Smiling說(shuō)Speaking形BehavingFiveitemsofhoteltraining酒店禮儀五項(xiàng)修煉

Etiquetteofwatching

“看”的禮儀ThreeareasFourdistances三個(gè)區(qū)域:四個(gè)距離:

Closedistances

親密距離

Socialcommunicateddistances

社交距離

Businessdistances

公務(wù)距離

Publicdistances

公眾距離

Businessareas

公務(wù)區(qū)域Socialcommunicatedareas

社交區(qū)域Closeareas親密區(qū)域Etiquetteoflistening

“聽(tīng)”的禮儀深層次的聽(tīng)deeplylevelsoflisteningEtiquetteofsmiling

“笑”的禮儀Smiletraining

Don,tpronounceandgrinbutmoveyourcornersofmouthupwards

1、不發(fā)音、嘴角向上微提Pronouncing“Yi”2、念“一”Moutheyesexpressionshouldbecoordinated3、口、眼、神協(xié)調(diào)Smile、Language4、微笑+語(yǔ)言Smile、BehavingAppearancewithposture5、微笑+儀表、體態(tài)Etiquetteofsmiling

“笑”的禮儀Whose

smileisthemostbeautiful看看誰(shuí)的微笑最美？Interactivesmile

互動(dòng)微笑Etiquetteofspeaking

“說(shuō)”的禮儀Goodwordsmakepeoplefeelwarmeveninthecoldestday“良言一句三冬曖”Abuse

wordsmakepeoplefeelcoldeveninthehottestday“惡語(yǔ)傷人六月寒”Etiquetteofspeaking

“說(shuō)”的禮儀拿破侖約瑟芬Etiquetteofspeaking

“說(shuō)”的禮儀上海希爾頓酒店屋頂花園餐廳Etiquetteofhotelbehaving

酒店“形”的禮儀TheprincipleofTPO著裝ＴＰＯ原則Appearance儀表Looks儀容Manner儀態(tài)(無(wú)聲>有聲)NoTouchingWithoutProperEtiquette非禮勿行(無(wú)聲>有聲)內(nèi)化于心的12種品德忠誠(chéng)——衷心者不遭解雇敬業(yè)——每天比上司多做一些自動(dòng)自發(fā)——不要事事等人交代負(fù)責(zé)——絕對(duì)沒(méi)有借口，保證完成任務(wù)注重效率——算算你的使用成本結(jié)果導(dǎo)向——咬定功勞，不看苦勞內(nèi)化于心的12種品德善于溝