Module2ProjectBusinessReceptionEtiquette接待禮儀商務英語實務英語

Module2ProjectBusinessReceptionEtiquette接待禮儀商務英語實務英語模塊2能力培養(yǎng)了解商務會面禮儀、接待禮儀、乘坐交通工具的禮儀、座次禮儀、饋贈禮儀、溝通禮儀、中西餐用餐禮儀、國別禮俗。Project1.BusinessReceptionEtiquetteTaskThreeMeetandGreetTaskTwoBusinessE-mailandPhoneEtiquetteTaskOneTransportationEtiquetteＣＯＮＴＥＮＴＳTaskFourSeatingEtiquetteTaskFiveInternationalGiftGivingEtiquetteI.LeadinInbusiness,thereceptionististhefirstpointofcontact,andcanmakeanimpressiononexternalstakeholderssuchascustomersandinvestors.Assuch,receptionistsmustabidebyanetiquetteprotocolthatmeetsthecompany’sstandards.II.Reading:Readthefollowingpassagesandhaveagroupdiscussion.Knowandembracewhyyoubelievetheconflictneedstoberesolved.Seethegoodintheconflict.Determineyourgoalandstartwithyourself.Humbleyourselfandseekandgiveforgiveness.Dealwiththeproblem,don’tignoreit.Trynottonitpick.well-thoughtout

adj.plannedinaneffectiveway周密思考的fair-minded

adj.

treatingeveryoneequally

公平的，公正的tardyadj.

sloworlateinhappeningorarriving行動緩慢的；緩緩移動的tardiness

n.行動緩慢；遲延disruptive

adj.

causingtroubleandthereforestoppingsomethingfromcontinuingasusual破壞的NewWordsActivity1:Discussthefollowingquestionswithyourpartner.1.Whichprinciplehasimpressedyouthemost?2.Whatdoyouthinkoftheprinciple“trynottonitpick”?discord

n.

thestateofnotagreeingorsharingopinions不和stumblingblock

n.

somethingwhichpreventsactionoragreement絆腳石reconciliation

n.

theprocessofmakingtwooppositebeliefs,ideasorsituationsagree和解lackadaisicaladj.withoutinterest,vigor,ordetermination無精打采的nitpickv.

tofindfaultsindetailswhicharenotimportant

挑刺兒，找茬，挑毛病quirk

n.

anunusualpartofsomeone’spersonalityorhabit,orsomethingthatisstrangeandunexpected怪癖TaskOneTransportationEtiquette

交通禮儀1.公共交通禮儀PublicTransportationSafetyPlanyourrouteaheadoftime.Donotruntothetrain.Listenforpublicannouncementsandfollowthedirectionsprovided.Neverattempttoboardasubwaytrainoncethedoorsbegintoclose.Standtoonesidetoallowpeopletoexitthesubwaycarbeforeyouboard.Stayalertandholdontorailingswhenabusortrainisslowingdownorturning.Neverdisplaymoneyorvaluablesinpublic.1.公共交通禮儀PublicTransportationEtiquetteOfferyourseattoelderlyordisabledpassengers.Ifthetrainorbusiscrowded,makesureyouleaveroomforpeopletomovearoundyou.Avoidusingthephoneasmuchaspossible.Ifyoudotalkonthephone,trytokeepconversationsbriefandspeakquietly.Donotusemultipleseatsforyourbagsorforreclining.Beconsiderateofotherpeoplewhoareboardingthetrainorbusandarelookingforaseat.Alwayscoveryourmouthwhenyousneezeorcough.Iflisteningtomusic,useheadphonesthatcannotbeheardbyotherpassengersorbesuretokeepthevolumeatareasonablelevel.

NewWordstantrumn.asuddenperiodofuncontrolledangerlikeayoungchild’s發(fā)脾氣obnoxiousa.veryunpleasantorrude令人討厭的perpetratev.tocommitacrime,oraviolentorharmfulact犯（罪）；做（惡）credadj.nothavingenoughspaceortime狹窄的binn.acontainerforwaste垃圾箱beasportbeapleasant，cheerful,andgenerous-mindedperson隨和、開朗、大度的人crankn.ahandtoolconsistingofarotatingshaftwithparallelhandle曲柄；曲軸

v.cranksomething(up):causesomethingtoturnbymeansofacrank用曲軸轉動某物reclinev.leanorliebackinahorizontalornear-horizontalposition向后倚靠或躺

Activity1True(T)orFalse(F).

1. Youcantrytoboardasubwaytrainwhenthedoorsbegintoclose.2. Whenthereisnobodybesideyouonthepublictransportcarrier,youcanleaveyourbelongingsonanemptyseat.3. Youcan’tuseseveralseatsforyourbagswhenusingpublictransportation.4. Youarenotallowedtolistentomusiconthepublictransportcarrier,evenifyouareusingtheheadphone.FFTFActivity2:Groupdiscussion1. Whatshouldn’twedointheairplane?2. HowmuchdoyouknowabouttheGoldenRule?2.乘機禮儀Airlineetiquettemisstepsusuallycenteraroundluggage,personalspaceandtalking.Don’tcarry-onexcessiveluggageoroversizebags.Mostairlinesarecrackingdownandspaceislimited.

Boardquickly.Carryyourbaginfrontofyouasyouwalkdowntheaisle.

Storeyourbagundertheseatinfrontofyouorintheoverheadbinadjacenttoyourseat.

Don’tstoreyourbagsinanother’sspace.

Ifyouneedtomoveanother’sbelongingswhileplacingitemsinoverheadbins,askthem.

Placeyourcoatandjacketontopofyourluggageintheoverheadbins.

Don’tplacethemnexttoyourluggage—ittakesuptoomuchspace.

Sitinyourassignedseatuntileveryonehasboarded.Youcanswitchseatswhenyoudeterminetheemptyspots.

Ifyouaretravelingaloneandsomeoneaskstoswitchseatstojoinafamilymemberorcolleague—beasport.Youmightneedthesamefavorsomeday.2.乘機禮儀SettlingIn.Don’tHogtheArmrests.Ifyou’relisteningtomusicwithaWalkman,don’tcrankupthesoundtoomuch—itisirritatingtolistento.

Don’treclineyourseatalltheway.

Don’tinvadeyourneighbor’s“personalspace”.

Feetoftenswellonlongflightsandmanypassengersremovetheirshoesforcomfort.Feetoftensmellonlongflightsalso.Ifyoudotakeoffyourshoes,pleasewearslippersoxtocontainthewaftingaroma.Believeme,peoplenotice.2.乘機禮儀InFlight

Don’tbeabore.Don’tforceyourconversationonthepersonnexttoyou.

Ifsomeoneisdrivingyoucrazywiththeir(dull)lifestory—itispermissibletotellthemyou’retoobusy,tired,sickorwhatevertotalk.Butdon’tberude.Somepeoplearenervousfliersandtalkcompulsively.

Don’tgrabtheseatinfrontofyouwhenyouaregettingup—itisverydisruptivetothepersonsittingthere.Useyourarmreststogetup.

Don’tkicktheseatinfrontofyou.

Don’tshoutintotheairphone.

Don’tstandinfrontofthein-flightmovie.Youmaynotlikethefeature,butdon’tspoilitforeveryone.

Don’tholdbusinessmeetingsintheaisle.Itisveryannoyingtofellowpassengers.Also,youneverknowwhenacompetitorislistening.

Don’tcloguptheaisleswhiletheflightattendantsareusingthefoodandbeveragecarts.Letthemdotheirjobs.

Becarefulwithfoodtraysandhotliquids.Takecarewhenyouopentheplasticsaladdressing,condimentandbeveragecontainers.Theyspattereasily.

Ifyoudospillsomethingonsomeone;apologizeandoffertopayfordrycleaning.

Thebathroomisnotamake-uptableordressingroom.Bequickandcleanupafteryourself.

Alcohol’simpactismagnifiedathighaltitudes.Don’tgetdrunk.

Thisisnotyouroffice—don’tspreadoutyourworkpaperseverywhere.Beneat.

Don’ttrytoreadyourseatmatesworkdocumentsorlaptopscreen.Itisreallyobnoxious.Don’tsleeponyourseatmate’sshoulder,unlesstheywantyouto.Thisisnotyourbedroom—beconsiderateofyourfellowpassengers.NewWordstantrumn.asuddenperiodofuncontrolledangerlikeayoungchild’s發(fā)脾氣obnoxiousa.veryunpleasantorrude令人討厭的perpetratev.tocommitacrime,oraviolentorharmfulact犯（罪）；做（惡）credadj.nothavingenoughspaceortime狹窄的binn.acontainerforwaste垃圾箱beasportbeapleasant，cheerful,andgenerous-mindedperson隨和、開朗、大度的人crankn.ahandtoolconsistingofarotatingshaftwithparallelhandle曲柄；曲軸

v.cranksomething(up):causesomethingtoturnbymeansofacrank用曲軸轉動某物reclinev.leanorliebackinahorizontalornear-horizontalposition向后倚靠或躺

Activity2:Groupdiscussion.1.Whatshouldn’twedointheairplane?2.HowmuchdoyouknowabouttheGoldenRule?Task2BusinessE-mailandPhoneEtiquette商務郵件和禮儀Peopletendtothinkofemailasaninformalmeansofcommunication,butitmusthaveaprofessionaltonewhenyouuseitforbusiness.Keepemailsshortandtothepoint.Thisshowsrespectfortherecipient’stime.Makethesubjectlineasdescriptiveaspossible.Ifyouneedaresponsewithinacertaintimeframe,statethatclearlyintheemail.Provideyourtelephonenumberincasetherecipientpreferstocallyouinsteadofreplyingbyemail.Signtheemailwithyourfullname,titleandcompany.Donotsendattachmentswithoutgettingpermissionfirst.Peopleareoftenreluctanttodownloadanunexpectedattachmentbecauseofthedangerofviruses.Task2BusinessE-mailandPhoneEtiquette商務郵件和禮儀Identifyyourselfandyourbusinesswhenyouanswerthephone,andaskthecallerhowyoucanhelphim.Whenhetellsyou,repeattheinformationtomakesureyouunderstooditcorrectly.Ifthecallerisupset,remaincalmandpoliteandtrytoreassurehimthatyouwillassist.Ifyouneedtoputhimonholdtochecksomething,askhispermission.Ifyoumustcallhimback,gethisnumberandrepeatittomakesureitisright,thengivehimatimeframeforyourreturncall.Ifyouneedtotransferhimtoanotherperson,lethimknowthenameandphonenumberorextensionofthepartysohecancallbackdirectlyincasehegetsdisconnected.NewWordschair

v.tobethechairpersonofameetingorcommittee主持peer

n.yourpeersarethepeoplewhoarethesameageasyou,orwhohavethesametypeofjob,socialclass,etc.同輩；同等的人recipient

n.apersonwhoreceivessomething接受者remindern.awrittenorspokenmessagewhichremindssomeonetodosomething（告知該做某事的）通知單；提示信Activity1:Groupdiscussion.

1. Whatisthetelephoneetiquette?2. Whoshouldalwaysbeintroducedfirstduringtheprocessofintroduction?TaskThreeSeatingEtiquette座次禮儀NewWordsbutler

n.themostimportantmaleservantinahouse,usuallyresponsiblefororganizingtheotherservants男管家；仆役長dictate

v.togiveorders,orstatesomethingexactly,withtotalauthority

命令；指示courtesyn.politebehaviour,orapoliteactionorremark禮貌counteract

v.toreduceorremovetheeffectofsomethingunwantedbyproducinganoppositeeffect抵消dignitary

n.apersonwhohasanimportantpositioninasociety顯要人物congenial

a.friendlyandpleasant意氣相投的Activity1:True(T)orFalse(F).1. Ifaguestarriveslatetoaformalmeal,abutlerormaidreceivesthematthedoorwiththehostessstanding. 2. Ataformaldinnergenerallythehostescortstheladyofhonorintothediningroomfirst.Guestsofhonorwhoarefemaledignitariesofhigh-rankenterthediningroomfirstaccompaniedbythehostess.Thedignitary’shusbandenterstheroomaccompaniedbythehost.

Ataformaldinnerthehostessisthelasttoentertheroomwiththeotherwomensittingdownwithoutwaitingforher.

5. Inaprivateresidencethehostessshouldsuggestwheretoleaveapurse;pursesshouldnotbebroughttothetable.FTFFTNewWordsprerogative

n.

somethingwhichsomepeopleareableorallowedtodoorhave,butwhichisnotpossibleorallowedforeveryone特權；君權rectangular

a.shapedlikearectangle矩形的；長方形的dignitary

n.apersonwhohasanimportantpositioninasocietyscreen顯貴；要人Activity2:Groupdiscussion.

1. Howmuchdoyouknowaboutseatingforbusinessdining?Isitpossibleforgueststoshiftnamecards?2. Whatisthedoorlistusedfor?TaskFourInternationalGiftGivingEtiquette國際饋贈禮儀NewWordsimperative

adj.extremelyimportantorurgent;needingtobedoneorgivenattentionimmediately必要的；不可避免的construe

v.tounderstandthemeaning,especiallyofotherpeople’sactionsandstatements,inaparticularway分析；解釋gracious

adj.behavinginapleasant,polite,calmway雅致的；有禮貌的cognizance

n.knowledgeorunderstandingofsomething認識；審理；認定cognizant

adj.知道的；已認定的cowhide

n.(leathermadefrom)theskinofacow牛皮ostentatious

adj.tooobviouslyshowingyourmoney,possessionsorpower,inanattempttomakeotherpeoplenoticeandadmireyou外觀美麗的；浮華的discreetadj.carefulnottocauseembarrassmentorattracttoomuchattention,especiallybykeepingsomethingsecret謹慎的；慎重的rapport

n.agoodunderstandingofsomeoneandanabilitytocommunicatewellwiththem友好關系Activity1:Groupdiscussion.

1. Howdoyouunderstandthesentence“InIndonesia,smallgiftsaregivenonafrequentbasis”?2. Whatdoyoulearnfromthistext?NewWordsreciprocal

adj.

areciprocalactionorarrangementinvolvestwopeopleorgroupsofpeoplewhobehaveinthesamewayoragreetohelpeachotherandgiveeachotheradvantages相互的；互惠的nomadn.amemberofagroupofpeoplewhomovefromoneplacetoanotherratherthanlivinginoneplaceallofthetime游牧民；流浪者nomadic

adj.游牧的；流浪的protocol

n.thesystemofrulesandacceptablebehaviourusedatofficialceremoniesandoccasions禮儀Activity2:Groupdiscussion.

1. Whatarethosecountriesinwhichagiftisnotexpectedonthefirstvisit,butwouldbeexpectedonasubsequentvisit?2. Wheredothepeopletreatgift-givingasanormalpartofbuildingrelationshipsanddoingbusiness?NewWordsgesturen.amovementofthehands,armsorhead,etc.toexpressanideaorfeeling舉止；動作assemble

v.tocometogetherinasingleplaceorbringpartstogetherinasinglegroup集合associate

n.someonewhoyouworkordobusinesswith同事Hanukkahn.aJewishreligiousholidaylastingforeightdaysinDecember光明節(jié)（猶太人紀念節(jié)日之一）Kwanzaan.anAfrican-AmericanculturalcelebrationlastingfromDecember26toJanuary1寬扎節(jié)（非裔美國人的節(jié)日）Activity3:Groupdiscussion.

1.DuringtheHolidaySeason,whatgiftscanbesentintheUnitedStates?2.Whatgiftsareinappropriateforwome