鐵路客運服務英語車箱篇Project Twelve

鐵路客運服務英語RAILWAYPASSENGERSERVICEENGLISHProject12OnboardTicketingandTravelInformation列車上票務及信息服務2Part1WarmingUpCanpassengerspurchaseticketsonboardiftheywereunabletobuyonesbeforetravel?CanpassengersupgradetobetterclassonHSRtrains?Whyorwhynot?3Part1WarmingUpWhatticketingservicesareincludedonboard?4Part2SkillsDevelopment5Part2SkillsDevelopment6Part2SkillsDevelopmentSentencePatterns(OnboardTicketing)1.Excuseme,Sir,thelowerberthispricedseparately.Youwillneedtopayextratochangeberths.不好意思先生，上/中/下鋪價格有所不同，換鋪的話，您需要支付票款差額。2.Ifyouwereunabletobuyonebeforetravel,pleasecontactstaffandpurchaseoneonboard.如果您在上車前沒有來得及購買車票，請聯(lián)系列車工作人員辦理補票手續(xù)。3.TherearestillafewfreeseatsavailableinBusinessClass.Pleasecontacttraincrewifyouwishtoupgrade.目前，商務座仍有少數(shù)空位，需要升級的旅客請告知列車工作人員。7Part2SkillsDevelopmentSentencePatterns(TrainInformationService)4.ThistrainwillserveTianjinSouth,Jinan[Ji'nan]WestandNanjingSouthstations.ItsfinalstopwillbeShanghaistation,arrivaltimethereis11:40.

本次列車?？刻旖蚰险?、濟南西站、南京南站，到達終點站上海站時間為11:40。5.Trainsonthislinearerunningnormally/late.本線列車運行正常/出現(xiàn)晚點。6.Attention:TrainNumbernowchanged.ThistrainwillcontinuetoShanghaiHongqiaoasTrainG1235.本次列車已改變車次。本次列車將以G1235次繼續(xù)運行至上海虹橋站。7.ThistrainisboundforYanqing.

本次列車開往延慶方向。8.Pleaseexitusingthefrontdoorsofthiscarriage.請從本車廂運行方向的前部車門下車。8Part2SkillsDevelopmentSentencePatterns(TrainInformationService)9.ThankyoufortravellingwithCRH.Wehopetoseeyouagainnexttime.感謝您乘坐和諧號動車組列車，下次旅途再會。10.Thistrainwillmakeonlybriefstopsenroute.Remainonboarduntilyouhavereachedyourexitstation.由于列車中途時間較短，未到站的旅客請勿下車。11.ThenextstationisLangfang.ChangeforregularrailtrainsfromLangfangNorth(Langfangbei).列車前方到站是廊坊站，需要換乘普速列車的旅客請在廊坊北站乘車。12.Ladiesandgentlemen:ThenextstationisTianjin.YoumaytransfertoMetro2,3or9.女士們先生們，列車前方到站是天津站。天津站可以轉乘地鐵2號線、3號線，或9號線。9Part2SkillsDevelopmentDialogue1MayIcheckyourticket?Staff:MayIcheckyourticket,Sir?Passenger1:Yes,waitamoment,please.Hereyouare.Bytheway,what’sthespeednowandwhenwillwearriveatBeijing?Staff:Sir,youcanfindthespeedinformationfromthescreenoverthere.Ourtrainrunsat308kilometersanhournow.AndwewillarriveatBeijingat13:03.Passenger1:Isthetrainonschedule?Staff:Yes,sir.Thetrainisontimenow.(Turntoanotherpassenger)Excuseme,Madam,isthischildwithyou?Passenger2:Yes,heismyson.Staff:Pleasemeasuretheheightofyourchild.Thanksforyourcooperation.Madam,yoursonisover1.2mtall.Pleasebuyachildticket.Passenger2:Doyouhaveanydiscountforchildren?Staff:Yes.Halfpriceforheightfrom1.2mand1.5m.Youwouldhavetopay105yuan.Passenger2:OK,hereyouare.10Part2SkillsDevelopmentDialogue2Apassengerwantstoupgradetothefirstclass.Passenger:Excuseme,shallIupgradetothefirstclass?ThelegroominthesecondclassissonarrowthatIcan’tstretchmylegs.Staff:Justamoment,Sir.Letmecheck.I’mawfullysorry.Allseatsinthefirstclasshavebeentakentoday.Youcanupgradetothebusinessclassifyouwouldliketopaytheextrafare.Passenger:OK.HowmuchshouldIpayforupgrading?Staff:ThefareisRMB1748forbusinessclassandRMB553forsecondclass.SoyouhavetopayRMB1195forupgrading.AndservicefeeisRMB2.Passenger:ShallIpaybycreditcard?Staff:Sorry,weonlyacceptcashinRMBonboard.Wouldyoupleasecomewithmetocompletetheupgradingprocedures?Passenger:OK.Let’sgo.11Part2SkillsDevelopmentDialogue3Apassengerwantstoextendhisjourney.Passenger:Excuseme,CanIextendmyjourneytoShanghai?Staff:Letmecheck,Sir.MayIhaveyourticketandmatchingID,please?Passenger:Yes,hereyouare.Staff:Sir,yourpreviousdestinationisNanjingSouthandnowyou’dliketogotoShanghaibythistrain?Areyousure?Passenger:Yes.IhavechangedmyworkscheduletemporarilyandIhavetogetShanghaihongqiaoStationbefore13:00.Wouldyoupleasehelpme?12Part2SkillsDevelopmentDialogue3Apassengerwantstoextendhisjourney.Staff:Sir,thisistrainG5andwe’llarriveatShanghaiStationat11:40.OurfinalstopisnotShanghaihongqiaoStation.IsitOK?Passenger:Great!Thankyou.Staff:OK.Sir,youhavetopayRMB141.5inall.ThatincludesticketfareforthedistancefromNanjingtoShanghaiandhandlingfee2yuan.Passenger:Iknow.Thisis200yuan.Staff:OK.Hereisyourticketandchange.Haveagoodtrip.13Part3ListeningComprehensionSectionATrytochoosethebestanswerfromthefourchoicesmarkedA),B),C)andD).14Part3ListeningComprehensionSectionATrytochoosethebestanswerfromthefourchoicesmarked