如何更換煙灰缸課件

餐飲服務(wù)模塊

FOOD&BEVERAGESERVICEMODULE

“如何更換煙灰缸”“HowtoChangeanAshtray”餐飲服務(wù)模塊

FOOD&BEVERAGESERVICE泉州萬達文華酒店將以親切高效的服務(wù)，盛情款待所有本地和國際的賓客。QuanZhouWandaVistawantsallofourLocalandInternationalGueststobeprovidedwithwarm,graciousandefficienthospitality.為樹立酒店的品牌形象，我們必須始終如一地讓賓客留下深刻美好的第一印象。ItisveryimportantfortheBrandimageoftheHotelthatweconsistentlycreateastrong,positivefirstimpression.前言Introduction

泉州萬達文華酒店將以親切高效的服務(wù)，前言前言Introduction

我們要讓每一位客人感受到萬達溫情！WewanteveryGuesttofeeltheWandaTouch!讓我們成為“優(yōu)態(tài)使者”，靈活主動，真誠待客。LetusdelightourguestswithourenthusiasticserviceattitudedemonstratedthroughFlexibility,Initiative,TeamworkandSincerity.我們要讓每一位客人感受到萬達溫情！目標(biāo)

Objective

到這次課程結(jié)束的時候，我們的目標(biāo)是要確保你學(xué)會如何按照我們酒店的標(biāo)準(zhǔn)，自信地“更換煙灰缸”。BytheendofthisSession,ourObjectiveistoensurethatyouhavelearned“Howtochangeanashtray”withConfidence,andaccordingtoourdefinedStandards.

有問題嗎？AnyQuestions?

目標(biāo)

Objective

到這次課程結(jié)束的時候，我們的目標(biāo)是取干凈的煙灰缸

Collectcleanashtray

從哪里拿取干凈的煙灰缸？Wheredoyoupickupcleanashtraysfrom?服務(wù)邊臺Sidestation

當(dāng)我們拿取煙灰缸時應(yīng)該注意什么？Whatshouldwecheckwhenpickingupashtrays？煙缸干爽潔凈且無裂縫、缺口Clean,dry,notcrackedorchipped

使用什么拿取煙灰缸？Whatshouldyouusetopickupashtrays?干凈的圓托盤Useacleanroundtray

取干凈的煙灰缸

Collectcleanashtray

2.靠近餐桌

Approachtable應(yīng)該如何靠近餐桌？Howdoweapproachthetablewithcleanashtrays?發(fā)自內(nèi)心的微笑Smileaswereallymeanit

保持眼神接觸

Makeeyecontact

保持良好的姿勢Maintaingoodposture

2.靠近餐桌

Approachtable應(yīng)該如何靠近餐桌2.靠近餐桌

Approachtable口齒清晰，語速適中Speakslowlyandclearly

你應(yīng)該對客人說什么？Whatdoyousaytotheguest?“先生/小姐，打擾一下?？梢詭湍鷵Q一下煙灰缸嗎？”

“ExcusemeSir/Madam.”MayIchangetheashtray?2.靠近餐桌

Approachtable口齒清晰，語速適2.靠近餐桌

Approachtable什么時候需要更換煙灰缸？Whendoweneedtochangetheashtray?更換餐桌上有2個或以上煙頭的煙灰缸（每個煙缸內(nèi)煙頭不能超過兩個）Changetheashtraythathas2ormorecigarettebutts(Shouldnotbemorethan2buttsoneachashtray)

如果煙灰缸上有點燃的香煙，暫不需要更換Donotchangeashtrayifthereisaliddedcigaretteonit

2.靠近餐桌

Approachtable什么時候需要更換3.拿干凈的煙灰缸

Takecleanashtray你應(yīng)該如何拿煙灰缸？Howshouldyouholdanashtrayinyourhand?手掌放在煙灰缸頂部

Putyourpalmonthetopofashtray用五指緊握煙灰缸

Gripashtrayfirmlywithallfivefingers

3.拿干凈的煙灰缸

Takecleanashtray4.覆蓋臟的煙灰缸

Coversoiledashtray你應(yīng)該如何用干凈的煙灰缸更換臟的煙灰缸？Howshouldyouchangethesoiledashtraywiththecleanone?把干凈的煙灰缸覆蓋在臟的煙灰缸之上Placecleanashtrayontopofthesoiledonetocoverit為什么必須把臟的煙灰缸覆蓋？

Whymustyoucoverthesoiledashtray?防止煙灰到處亂飛Preventashesfromflyingallover

4.覆蓋臟的煙灰缸

Coversoiledashtra5.放下臟煙灰缸

Releasesoiledashtrayontray應(yīng)該如何放下臟的煙灰缸？Howshouldyouputdownsoiledashtrays?五指緊緊抓住2個煙灰缸輕輕地放回托盤Gripbothashtraysfirmlywithallfingersgentlyplaceitdownonyourtray松開手指并把煙灰缸同時放下

Openyourfingerstoputbothashtraysdown

需要確保什么？Whatmustyouensure?小心放在托盤上避免煙灰飛出

Placethemcarefullyonyourtraywithoutflyingashes保持平衡

Maintainagoodbalance

5.放下臟煙灰缸

Releasesoiledashtr6.把干凈煙灰缸放在餐桌上

Placecleanashtrayonthetable你應(yīng)該如何把干凈的煙灰缸放在餐桌上？Howshouldyouplacethecleanashtrayonthetable?將另一個干凈的煙灰缸輕輕地放回餐桌上Placeanothercleanashtrayquietlyonthetable

6.把干凈煙灰缸放在餐桌上

Placecleanash標(biāo)準(zhǔn)核對

CheckingtheStandard問題Questions從哪里拿取干凈的煙灰缸？Wheredoyoupickupcleanashtraysfrom?當(dāng)我們拿取煙灰缸時應(yīng)該注意什么？Whatshouldyoucheckwhenpickinguptheashtrays?使用什么拿取煙灰缸？Whatshouldyouusetopickupashtrays?

拿取干凈的煙灰缸后應(yīng)該如何靠近餐桌？Howdoweapproachthetable?標(biāo)準(zhǔn)核對

CheckingtheStandard問題標(biāo)準(zhǔn)核對

CheckingtheStandard你應(yīng)該對客人說什么？Whatdoyousaytotheguest?什么時候需要更換煙灰缸？Whendoweneedtochangetheashtray?你應(yīng)該如何把煙灰缸拿在手上？Howshouldyouholdashtrayinyourhand?你應(yīng)該如何用干凈的煙灰缸換臟的煙灰缸？Howshouldyouchangethesoiledashtraywiththecleanone?為什么你必須把臟的煙灰缸覆蓋？Whymustyoucoverthesoiledashtray?標(biāo)準(zhǔn)核對

CheckingtheStandard標(biāo)準(zhǔn)核對

CheckingtheStandard更換后你應(yīng)該把2個煙灰缸放哪里？Wheredoyouplacebothashtrays?你需要確保什么？Whatmustyouensure?

應(yīng)該如何放下臟的煙灰缸？Howshouldyouputthesoiledashtraysdown?你應(yīng)該如何把干凈的煙灰缸放在桌子上？How