奔馳潛在供應(yīng)商評(píng)估手冊(cè)

1、潛潛潛在供應(yīng)商評(píng)估指南評(píng)估范圍A Management治理B - Technology and Development 技術(shù)與開(kāi)發(fā)C Quality 質(zhì)量D Production 生產(chǎn)E - Engineering (Product and Process) 工程（產(chǎn)品和過(guò)程）F - Logistics / Supply 物流與供應(yīng)G - Sub-supplier Management 分供商治理H - Cost Management 成本治理Scoring Guide 打分指南Team evaluation must be recorded into Excel file. Input co

2、mments on COMMENTS page. 團(tuán)隊(duì)評(píng)價(jià)必須用Excel文件記錄，在注釋頁(yè)上輸入注釋。Points Color Definition Effect on DC processes 在DC流程顏色表示的定義：0 red Supplier demonstrates neither a documented process/procedure nor an applied practice. 0分 紅色 供應(yīng)商示范既無(wú)文件化流程/程序，又無(wú)應(yīng)用的實(shí)例Process will certainly cause product failure and/or unsatisfactory

3、communication with the customer 過(guò)程確信會(huì)發(fā)生產(chǎn)品缺陷和招致顧客抱怨。1 red Documented process/procedure exists but is incomplete or not fully implemented. 1分 紅色 有文件化流程/程序，但不完善或沒(méi)有完全的貫徹。Process will probably cause product failure and/or unsatisfactory communication with the customer 過(guò)程大概會(huì)發(fā)生產(chǎn)品缺陷和招致顧客抱怨。2 green Process/p

4、rocedure is completely documented and acceptably implemented. 2分 綠色 流程/程序是完整的并備有證明文件，貫徹情況能夠同意。Process will probably not cause any product failure and/or unsatisfactory communication with the customer 過(guò)程大概可不能發(fā)生產(chǎn)品缺陷和招致顧客抱怨。3 green A completely documented process/procedure is fully implemented and meet

5、s minimum requirements. 3分 綠色 具有完整的備有證明文件流程/程序，并得到完全地貫徹。According to the evaluation teams expertise the process will not cause any product failure and/or unsatisfactory communication with the customer 依照評(píng)估團(tuán)隊(duì)專家的意見(jiàn)，過(guò)程可不能發(fā)生產(chǎn)品缺陷和顧客抱怨。N/A green N/A項(xiàng) 綠色The evaluation team agrees that this question should

6、not be scored. Enter NA into the Score box and explain reasons on COMMENTS page. 評(píng)估團(tuán)隊(duì)同意不記分的這些問(wèn)題，記分箱內(nèi)輸進(jìn)NA，并在注釋頁(yè)解釋緣故。Question is not applicable for this particular commodity/process關(guān)于專門的商品/過(guò)程，問(wèn)題不適用。Note The team must reach a consensus on each question score. 注意：每一項(xiàng)問(wèn)題的打分，團(tuán)隊(duì)必須達(dá)成一致意見(jiàn)。A Management/治理Comme

7、nts: 注解：The Management (e. g. Board of Management, Plant Management, Section Management) develops the quality policy for the company, defines it and commits all areas and levels to it. This allows specific quality goals and also a quality system (Q system) to be agreed upon. Quality must be regarded

8、 as an overall management task. The management must concern itself with the following subjects: 提交并詳細(xì)講明所有范圍、級(jí)不的公司經(jīng)營(yíng)（例如：治理部門、工廠治理、項(xiàng)目治理）進(jìn)展的質(zhì)量方針。同意差不多同意的專門目標(biāo)和質(zhì)量體系。質(zhì)量必須當(dāng)作一項(xiàng)全面的經(jīng)營(yíng)任務(wù)。經(jīng)營(yíng)必須涉及它自身具有的如下題目：Business Plan* 商業(yè)打算Comparison of internal & external performance data 國(guó)內(nèi)外性能資料對(duì)比Business results 商業(yè)成果Employe

9、e satisfaction 職員中意Customer satisfaction 客戶中意“Management” describes the organizational entity in the company that is responsible for profit and loss. 治理層描述在公司內(nèi)負(fù)責(zé)利潤(rùn)和消耗的組織實(shí)體。Remark: * = Business plan means: local plant performance targets 注，商業(yè)打算意味著：當(dāng)?shù)氐墓S執(zhí)行目標(biāo)Checklist Overview:評(píng)審清單總覽1 Have goals been d

10、efined and are they consistently being followed?是否制定目標(biāo)，同時(shí)始終遵循？1a Does the supplier have process to update their business Plan? 供應(yīng)商是否有更新商業(yè)打算的流程？1b Are objectives developed from the business plan? 所有目標(biāo)是否都源于商業(yè)打算？2 Is there a process for management review? 是否有治理評(píng)審流程？2a Are objectives defined and control

11、led on all levels? 是否界定和操縱所有等級(jí)的目標(biāo)？2b Does the supplier perform regularly scheduled quality audits internally? 供應(yīng)商是否實(shí)施定期的內(nèi)部質(zhì)量評(píng)審？2c Do preventive and reactive measures derive from this evaluation? 是否有針對(duì)評(píng)審（結(jié)果）的糾正和預(yù)防措施？3 Is there a process for evaluating the capability of the established resources (empl

12、oyees, equipment, methods, material)? 是否有流程來(lái)評(píng)估差不多建立的資源能力（如人員、設(shè)備、方法和材料）？3a Does the organization identify and allocate appropriate resources for increase of customer satisfaction? 為提高顧客中意度，組織是否識(shí)不和分配適當(dāng)?shù)馁Y源？4 Is there a process for the management of employee satisfaction with suitable methods? 是否有合適的方法來(lái)

13、治理職員中意度的流程？4a Does the supplier have a process for quality awareness? 供應(yīng)商是否有關(guān)于(提高)質(zhì)量意識(shí)的流程？4b Does the supplier promote any motivational activity (e.g. small group activity) to assure and improve the quality? 供應(yīng)商是否推行職員激勵(lì)活動(dòng)（例：小組活動(dòng)）以保證和改善質(zhì)量？5 Does a training program exist which supports achieving the s

14、cope of business and fulfillment of customer requirements? 是否有支持完成商業(yè)經(jīng)營(yíng)范圍和履行顧客需求的培訓(xùn)打算？ 5a Does the supplier have documented training and development programs for its personnel? 供應(yīng)商是否有針對(duì)職員的書面化的培訓(xùn)和開(kāi)發(fā)打算？5b Individual Training: does the training program fit to the job specifications? 個(gè)人培訓(xùn)，培訓(xùn)打算是否合適于崗位講明？5

15、c What kinds of information do the employees get about customer requirements and about achievement of objectives? 在顧客需求和目標(biāo)績(jī)效方面，職員得到了哪些信息？A1Have goals been defined and are they consistently being followed? 是否制定目標(biāo)，同時(shí)始終遵循？Comments: 注解：“Goals” are specifications for products, processes, operations and s

16、ervices defined for all levels. These objectives are derived from customer requirements, the competitive situation, the legal environment and internal requirements as well as adherence to the zero defect strategy 目標(biāo)是.關(guān)于產(chǎn)品、過(guò)程、操作和所有級(jí)不服務(wù)界定的規(guī)范。這些目標(biāo)源于顧客的要求、競(jìng)爭(zhēng)的位置、法定的環(huán)境、國(guó)內(nèi)需求以及堅(jiān)持零缺陷戰(zhàn)略。Examples:ppm-data, ppm

17、數(shù)據(jù)non conformance data, 不合格品數(shù)據(jù)quality costs, 質(zhì)量成本A1aDoes the supplier have a process to update their business plan? 供應(yīng)商是否有更新商業(yè)打算的流程？Comments: 注解：A “business plan” is a document with company-specific, strategic projects and goals to be fulfilled or achieved in a defined period. 商業(yè)打算是一種文件，含有公司特定在某一時(shí)期要

18、實(shí)現(xiàn)或達(dá)到的戰(zhàn)略性打算和目標(biāo)。A “business plan” is a controlled document 商業(yè)打算是一個(gè)受控文件。Examples: 例如：written operating system process, 書面的運(yùn)行系統(tǒng)流程procedure or practice 程序或慣例A1bAre objectives developed from the business plan? 所有目標(biāo)是否都源于商業(yè)打算？Comments: 注解：Objectives should be fixed in a way to achieve fulfillment of Busine

19、ss plan. 確定目標(biāo)以完成商業(yè)打算Examples: 例如：a) Corporate-wide objectives 公司范圍的目標(biāo)Improving market share 改進(jìn)市場(chǎng)份額Continuous quality improvement 質(zhì)量持續(xù)改進(jìn)b) Product-related objectives 同產(chǎn)品有關(guān)的目標(biāo)Scrap-/failure rates 廢品/故障率delivery quality (ppm) 交付質(zhì)量(ppm)Process capability improvement (Cpk, Ppk) 改進(jìn)過(guò)程能力(Cpk, Ppk)Reliabilit

20、y improvement 改進(jìn)可靠性Environmental tolerance. 環(huán)境的忍受力c) Customer-related objectives 與顧客有關(guān)的目標(biāo)Shortening of order processing time (inquiries, orders) (difference in days) 縮短定單處理時(shí)刻（詢價(jià)、定購(gòu)）（以天區(qū)分）Improvement of customer satisfaction (reduction of the number of customer complaints change %) 改進(jìn)顧客中意度（減少顧客抱怨的數(shù)量

21、變化率%）Reduction in the reaction time in the event of complaints (difference in days) 在抱怨事件方面減少反應(yīng)時(shí)刻（以天區(qū)分）Improving delivery reliability (on-time performance). 改善交付可靠性（準(zhǔn)時(shí)履行）d) General objectives 總體目標(biāo)Cost reduction 減少成本Advanced quality planning 先期質(zhì)量策劃Increasing employee satisfaction 不斷增加的職員中意度Monitoring

22、 the effectiveness of corrective actions 監(jiān)測(cè)糾正措施的效果Quality system upgrade from ISO 9001 to ISO/TS 16949 質(zhì)量體系從ISO 9001 升級(jí)到 ISO/TS 16949Further development towards TQM, EQA etc. 更進(jìn)一步地向TQM, EQA等進(jìn)展e) Production related 與生產(chǎn)有關(guān)的ppm-data, PPMnonconformance data, 不合格品數(shù)據(jù)quality costs, 質(zhì)量成本absenteeism, 缺勤率A2Is

23、there a process for management review? 是否有治理評(píng)審流程？Comments: 注解：Company management must periodically (at least once each year) ensure that the established quality system (with all elements) is effective and meets the needs of the organization. The aim of this assessment is to continuously optimize and

24、 adapt to changed conditions (market, technology etc.).公司治理層必須定期的進(jìn)行治理評(píng)審（每年至少一次），確保已制定的質(zhì)量體系（所有元素）是有效的，并滿足組織要求。預(yù)定的目標(biāo)要不斷優(yōu)化以適應(yīng)市場(chǎng)、技術(shù)條件的變化。A2aAre objectives defined and controlled on all levels? 是否界定和操縱所有等級(jí)的目標(biāo)？Comments: 注解：Objectives must be developed and followed up on all levels from top management to t

25、he shop floor. 目標(biāo)必須從最高治理層到車間現(xiàn)場(chǎng)各個(gè)級(jí)不上展開(kāi)，同時(shí)得到遵循。Examples: 舉例：Goals/objectives: 目標(biāo)/目的Corporate-wide objectives 公司總體目標(biāo)Improving market share 改善市場(chǎng)份額Continuous quality improvement 質(zhì)量持續(xù)改進(jìn)Product-related objectives 與產(chǎn)品相關(guān)的目標(biāo)Scrap-/failure rates 廢品/故障率Supplier delivery quality (ppm) 供應(yīng)商交貨質(zhì)量ppmProcess capabilit

26、y improvement (Cpk, Ppk) 過(guò)程能力改進(jìn) (Cpk, Ppk)Reliability improvement 改進(jìn)可靠性Environmental tolerance. 環(huán)境忍受力c) Customer-related objectives 與顧客相關(guān)的目標(biāo)Shortening of order processing time (inquiries, orders) (difference in days or hours) 縮短訂單處理時(shí)刻（詢價(jià)、定購(gòu)）（以天或小時(shí)區(qū)分）Improvement of customer satisfaction (reduction of

27、 the number of customer complaints change %) 改善顧客中意度（減少顧客抱怨數(shù)量的變化率%）Reduction in the reaction time in the event of complaints (difference in days or hours) 減少顧客抱怨事件的反應(yīng)時(shí)刻（以天或小時(shí)區(qū)分）。Improving delivery reliability (on-time performance). 改進(jìn)交付可靠性（準(zhǔn)時(shí)履行）d) General objectives 總體目標(biāo)Cost reduction 降低成本Advanced q

28、uality planning 先期質(zhì)量策劃Increasing employee satisfaction 增進(jìn)職員中意度Monitoring the effectiveness of corrective actions 監(jiān)測(cè)糾正措施的有效性Quality system upgrade from ISO 9001 to ISO/TS 16949 質(zhì)量體系從ISO 9001升級(jí)到ISO/TS 16949Further development towards TQM, EQA, MBA etc. 進(jìn)一步朝TQM, EQA, MBA等進(jìn)展Management review: 治理評(píng)審：The r

29、eview can be done by gathering and evaluating the following information 通過(guò)收集和評(píng)估下列的信息來(lái)完成評(píng)審Quality status report 質(zhì)量狀態(tài)報(bào)告Regularly scheduled quality meetings 定期的質(zhì)量會(huì)議Quality indices with respect to objectives 與目標(biāo)相關(guān)的質(zhì)量指標(biāo)Internal quality audit reports with derived measures 來(lái)源于測(cè)量的內(nèi)部質(zhì)量審核報(bào)告Status of the conti

30、nuous improvement process 持續(xù)改進(jìn)過(guò)程的狀況Results of product and process analysis with corrective actions 產(chǎn)品或過(guò)程采納分析和糾正措施的成效Reports on customer satisfaction 顧客中意度的報(bào)告A2bDoes the supplier performs regularly scheduled quality audits internally? 供應(yīng)商是否實(shí)施定期的內(nèi)部質(zhì)量審核？Comments: 注解：Does the management provide appropri

31、ate resources for internal audits (system, process, and product)?治理層是否為內(nèi)部審核（體系、過(guò)程、產(chǎn)品）提供了適當(dāng)?shù)馁Y源？How are results of internal audits included into the management review? 內(nèi)審的結(jié)果如何被納入治理評(píng)審Examples: 例如：Supplier audits, 供應(yīng)商審核internal audits (system, layered process, product) 內(nèi)審（體系、分層的過(guò)程、產(chǎn)品）A2cDo preventive an

32、d reactive measures derive from this evaluation? 是否有針對(duì)評(píng)審（結(jié)果）的預(yù)防和糾正措施？Comments: 注解：The responsibility and authority for organization of corrective actions must be defined. 必須確定糾正措施組織的職責(zé)和職權(quán)Responsibilities must be defined for the coordination, reporting and monitoring of corrective actions.關(guān)于協(xié)調(diào)、報(bào)告和糾正措

33、施的監(jiān)控必須要確定職責(zé)Monitoring covers both the carrying out of remedial measures and the inspection of their effectiveness.監(jiān)測(cè)包括補(bǔ)救措施的輸出和成效的檢驗(yàn)Examples: 例如：root cause analysis and identification 全然緣故分析和證明 Determination of measures and responsibilities確定措施和責(zé)任人informing the affected and responsible departments 提供

34、情報(bào)的、受到阻礙的和有責(zé)任的部門Determination of monitoring mechanisms. 確定監(jiān)測(cè)機(jī)制A3Is there a process for evaluating the capability of the established resources (employees, equipment, methods, material)?是否有流程來(lái)評(píng)估差不多建立的（如人員、設(shè)備、方法和材料）資源能力Comments: 注解： so that necessary processes work effectively. The management has the t

35、ask of providing the financial and staff resources for fulfilling the requirements. 治理層有責(zé)任提供履行該流程中所需的資金和人力資源，以便于必要的流程能夠有效地進(jìn)行。Examples: 例如：Qualified staff with task-related capabilities for management, process-orientation, implementation and inspection activities (including project management) 具備治理、過(guò)

36、程開(kāi)發(fā)、執(zhí)行和檢查（包括項(xiàng)目的治理）相關(guān)工作能力的資深職員。technical equipment for product development and manufacture 作為產(chǎn)品開(kāi)發(fā)和制造的技術(shù)裝備Computer support, e.g. for data analysis, graphic displays, process control, statistics, quality plans 作為數(shù)據(jù)分析、繪圖顯示、過(guò)程操縱、統(tǒng)計(jì)、質(zhì)量策劃的計(jì)算機(jī)支持A3aDoes the organization identifies and allocates appropriate r

37、esources for increase of customer satisfaction?為了提高顧客中意度，組織是否確定和分配了適當(dāng)?shù)馁Y源？Comments: 注解：Is there a process or procedure for identification and allocation of resources? 是否有確定和分配資源的一個(gè)流程或程序？Does the supplier have adequate buildings, facilities and equipment for producing parts that would satisfy the qual

38、ity requirements of the car manufacturer(s)? 關(guān)因此否能生產(chǎn)出滿足車輛制造商質(zhì)量要求的零件，取決于該供應(yīng)商是否具備充足的廠房，設(shè)備和裝備？Are the dedicated resources qualified for their tasks? 投入的資源是否能夠完成任務(wù)？Examples: 例如：How and when are resources planned? 什么時(shí)刻，如何打算資源？How are the plans released? 如何發(fā)放打算？How do you make sure that the established re

39、sources fulfill the customer requirements? 如何確保已制定的資源能夠滿足客戶的要求？Planed Equipments , machines, tools, humans, methods, material, supplied parts, suppliers. 打算好的設(shè)備，機(jī)器，工具，人員，方法，材料，供應(yīng)零件和供應(yīng)商Qualified staff with task-related capabilities for management, process-orientation, implementation and inspection ac

40、tivities (including project management) 具備治理、過(guò)程開(kāi)發(fā)、執(zhí)行和檢查（包括項(xiàng)目的治理）相關(guān)工作能力的資深職員。technical equipment for product development and manufacture 作為產(chǎn)品開(kāi)發(fā)和制造的技術(shù)裝備Computer support, e.g. for data analysis, graphic displays, process control, statistics, quality plans. 作為數(shù)據(jù)分析、繪圖顯示、過(guò)程操縱、統(tǒng)計(jì)、質(zhì)量策劃的計(jì)算機(jī)支持A4Is there a pro

41、cess for the management of employee satisfaction with suitable methods? 是否有治理職員中意度的流程及合適的方法？Comments: 注解：Is employee satisfaction a management principle? Is employee satisfaction maintained? 職員的中意度是否作為一項(xiàng)治理原則？是否保持職員中意？Examples: 舉例：Working conditions, work location, environment, equipment 工作條件，工作場(chǎng)所，環(huán)境

42、及設(shè)備Health and safety measures 健康和安全保障措施Communication on an individual and company wide level 職員個(gè)人和公司范圍各級(jí)不進(jìn)行j溝通Employee performance evaluation, agreed goals, career planning 職員的業(yè)績(jī)?cè)u(píng)估，共同目標(biāo)，職業(yè)打算Involvement in quality matters 參與質(zhì)量活動(dòng)System for recognizing and rewarding performance 認(rèn)可和獎(jiǎng)勵(lì)成績(jī)的體系Job security 工

43、作安全Further indicators can be: 可更進(jìn)一步指示：Absenteeism 缺勤率Personnel turnover 人員流淌Use of company facilities 公司設(shè)施的使用A4aDoes the supplier have a process to improve quality awareness? 供應(yīng)商是否有關(guān)于（提高）質(zhì)量意識(shí)的流程？Comments: 注解：A written procedure defining the quality awareness. 明確質(zhì)量意識(shí)的書面程序Do measures for improvement o

44、f quality awareness and morale exist? 是否有提高質(zhì)量意識(shí)和士氣的措施？Which measurables indicate employee satisfaction? 那種測(cè)試能夠講明職員的中意度？Examples: 例如：Improvement suggestions 改進(jìn)建議Quality circles 質(zhì)量循環(huán)Zero defect programs 零缺陷打算Poster campaigns, competitions 活動(dòng)海報(bào)，競(jìng)賽Training, information meetings 培訓(xùn)，信息會(huì)議Awards 獎(jiǎng)勵(lì)Workshops

45、. 車間A4bDoes the supplier promote any motivational activity (e.g. small group activity) to assure and improve the quality? 供應(yīng)商是否推行職員激勵(lì)活動(dòng)（例：小組活動(dòng)）以保證和改善產(chǎn)品質(zhì)量？Comments: 注解：The quality and performance capabilities of a company are not only dependent on the technical and organizational capabilities and the

46、 business resources, but far more so on the qualification and motivation of employees to perform well. 一個(gè)公司的質(zhì)量和業(yè)績(jī)的能力不但要依靠技術(shù)，組織能力和商業(yè)資源，還需要依靠大量有資格、有抱負(fù)的職員來(lái)完成任務(wù)。Examples: 舉例：Documented team activities, 文件化的團(tuán)隊(duì)活動(dòng)Meeting minutes, 會(huì)議記錄Implementation Plans, 執(zhí)行打算Quality Circles 質(zhì)量循環(huán)A5Does a training program e

47、xist which supports achieving the scope of business and fulfillment of customer requirements? 是否有支持完成商業(yè)經(jīng)營(yíng)范圍和履行顧客需求的培訓(xùn)打算？Comments: 注解：“Training program” means the determination of the entire training needs and appropriate actions in all areas of the company. “培訓(xùn)打算”是指在公司所有范圍內(nèi)確定完整地的培訓(xùn)需求和安排適當(dāng)?shù)呐嘤?xùn)活動(dòng)A5aDoe

48、s the supplier have documented training and development programs for its personnel? 供應(yīng)商是否有針對(duì)職員的書面的培訓(xùn)和開(kāi)發(fā)打算？Comments: 注解：All employees at all levels who carry out work, which affects quality, must be included. Requirement profiles must be defined on a function-related basis.各個(gè)級(jí)不的全體職員，凡是有可能阻礙到質(zhì)量的，都必須包含

49、在需要培訓(xùn)的名單之內(nèi)。必須要在與實(shí)際職能相關(guān)的基礎(chǔ)之上，制定該需求大綱。The training and further training activities must be summarized on an individual basis. 必須在個(gè)人的基礎(chǔ)上對(duì)培訓(xùn)和進(jìn)一步的培訓(xùn)進(jìn)行概括和總結(jié)。The summary should clearly show implemented and still-open training measures, and the level of achievement must be indicated. 總結(jié)應(yīng)該明確展示已完成和仍未完成的培訓(xùn)數(shù)量，必

50、須講明達(dá)到的水平。The training program encompasses all internal and external training activities and its effectiveness should be examined periodically. 這些培訓(xùn)項(xiàng)目涵蓋了內(nèi)部、外部所有的培訓(xùn)活動(dòng)，同時(shí)需要定期檢查培訓(xùn)的實(shí)效Examples: 舉例：Grades, certificates or confirmation of participation may be used as means of demonstrating participation可采納評(píng)

51、級(jí)，證書或參與者確認(rèn)等作為論證方法。Training procedure, Training plans 培訓(xùn)程序，培訓(xùn)打算Training schedules for new hires 新雇員的培訓(xùn)進(jìn)度表Training schedule for change of processes and technology 過(guò)程和技術(shù)變更的培訓(xùn)進(jìn)度表Training metrics, training records 培訓(xùn)獎(jiǎng)勵(lì)、培訓(xùn)紀(jì)錄A5bIndividual Training: does the training program fit to the job specifications? 個(gè)

52、人培訓(xùn)；培訓(xùn)打算是否合適于崗位講明？Comments: 注解：How are trainings planned? 培訓(xùn)是如何策劃的？Do executive management and top management take part in the training program? 行政治理層和最高治理層參加培訓(xùn)嗎？On which basis do you detect needs for training and qualification measures? 以什么為基礎(chǔ)探測(cè)培訓(xùn)和資格測(cè)量的需求？How do you determine needs for qualificatio

53、n and training? 如何樣確定資格和培訓(xùn)方面的需求？Examples: 舉例：materials inspector certificate材料檢查員證書welder certificate 焊接證書certificate for non -destructive materials testing (X-ray testing) 非破壞性原材料試驗(yàn)證書（X-光測(cè)試）A5cWhat kind of information do the employees get about customer requirements and about achievement of objecti

54、ves? 在顧客需求和目標(biāo)績(jī)效方面職員得到了哪些信息？Comments: 注解：The employees have to know which customer they are working for, and any specific customer requirements,as well as which objectives they have to follow? 在職員除應(yīng)該理解的那些目標(biāo)之外，還應(yīng)該明白，他們正在為那些客戶加工產(chǎn)品，以及客戶的專門需求等細(xì)節(jié)。Remark: At the shop floor it must be included in work instr

55、uction and or control plan. 注：在車間現(xiàn)場(chǎng)，這些內(nèi)容必須要包括在工作指導(dǎo)書和/或操縱打算中。Examples: 例如：The current status of achievement may be shown, for example, by quality indices. 例如用質(zhì)量指標(biāo)展示目前達(dá)到的狀態(tài)。Presentation of quality related costs 展示與質(zhì)量有關(guān)的成本Presentation of rework (amount/costs) 展示返工品（數(shù)量/成本）Presentation of audit results 展

56、示審核結(jié)果Comparison of development objectives and development status 進(jìn)展目標(biāo)與進(jìn)展?fàn)顩r對(duì)比Presentation of customer satisfaction 展示顧客中意度B - Technology and Development 技術(shù)與開(kāi)發(fā)Comments: 注解：The technology and development section focuses upon the process and product creation cycle.技術(shù)和開(kāi)發(fā)部分的重點(diǎn)是過(guò)程和產(chǎn)品的制造周期。Checklist Overvie

57、w:B1 Are the necessary methods and tools for risk assessment, error prevention and confirmation of lifetime/endurance-run characteristics applied to new products and process technologies? 關(guān)于新產(chǎn)品和過(guò)程工藝，是否有必要的方法和工藝被應(yīng)用于風(fēng)險(xiǎn)評(píng)估，錯(cuò)誤預(yù)防和壽命/耐久性參數(shù)確認(rèn)？B1a Does the supplier use advanced quality planning (e.g., design

58、 and process FMEAs , timing charts)?供應(yīng)商是否運(yùn)用先期質(zhì)量策劃（如設(shè)計(jì)FMEA、過(guò)程FMEA、時(shí)刻表）？B1b Is there a process for identifying special characteristics? 是否有專門特性識(shí)不流程？B1c Does the supplier use a documented control plan in the manufacturing process? 在制造過(guò)程中供應(yīng)商是否運(yùn)用文件化的操縱打算？B1d Does the supplier have laboratory facilities f

59、or the types of commodities for which they are being considered?供應(yīng)商是否有實(shí)驗(yàn)設(shè)備為正有意向開(kāi)發(fā)的產(chǎn)品進(jìn)行實(shí)驗(yàn)？B2 Are new product ideas and new process technologies evaluated and implemented according to the standards of automotive series production? 是否按照汽車工業(yè)連續(xù)生產(chǎn)來(lái)評(píng)估和執(zhí)行新產(chǎn)品構(gòu)想和新過(guò)程工藝？B2a Does the supplier have the capability

60、 to design product from the specifications provided by the customer?供應(yīng)商是否有能力按照顧客提供的規(guī)范進(jìn)行產(chǎn)品設(shè)計(jì)？B2b Does the supplier have research and development capabilities? 供應(yīng)商是否有研發(fā)能力？B2c Are the bottlenecks for current/future projects identified? 是否識(shí)不現(xiàn)有和今后項(xiàng)目的瓶頸？B3 Is there a process for benchmarking products and