埃森哲下一代數(shù)據(jù)中心運維規(guī)劃方案

1、NGDC Showcase - Solution ArchitectureIT Service ManagementService SupportService DeliveryService Level ManagementService DeskIncidentMgmtProblemMgmtChangeMgmtReleaseMgmtAvailabilityMgmtCapacityMgmtIT FinancialMgmtServiceContinuityIT Asset and Configuration MgmtInfrastructure MgmtPlatform& Facilities

2、 Mgt.Tool Integration &Process AutomationCMDBIntroduction to the NGDCv3 Services StackFocuses on both the Technology and Operations stacks to provide a “top down” Service Oriented Infrastructure Physical EnvironmentITIL based framework for Infrastructure ServicesBSMBusiness Service ManagementITSM Bu

3、siness Services IT ProcessesApplicationMgmt Infrastructure Services Application Services Sec MgmtSecurity ServicesPooled & Virtualized ResourcesShared Aggregated Bladed GRIDInfrastructure ComponentsServer Storage Network SecurityBackup &Archive Infrastructure Services PlatformServicesProvisioningSer

4、vicesGRIDServicesStorageServicesDR & BCPServicesOperations MgmtInfraMgmtIntegration ServicesBroker MiddlewareWeb Services Ent Service Bus EAISOABatchNGDC v3 Services StackClient /ServerBIERP &CRMWeb &PortalITILv3 extends the Service Management framework to include Service Strategy and Service Lifecy

5、cle componentsGreen IT considerations drive the NGDC facilities Application Cloud: “Software as a Service” delivers business services from beyond the firewall Infrastructure Cloud: “Platform as a Service” provides virtualized infrastructure to the NGDC from beyond the firewallService OrientedInfrast

6、ructureVirtualizedResourceServiceAutomatedProcessTechnologyIntegratedTools & DataManagementPaaS Services CloudGRIDappsSaaSInfraCloudAppCloudEnablement, integration and seamless operation of Infrastructure as a Service.Managed by BSM layer which is oriented to business outcomes.The NGDC Reference Arc

7、hitecture ModelSANNASBackupSTORAGEPredictiveOperationsWindowsLinuxUNIXPLATFORMOrchestration&ProvisioningMetering& BillingWorkload Requests and ProvisioningShared Technical InfrastructureOperations ManagementArchiveRed zoneYellow zoneGreen zoneStorage NetNETWORKNETWORKSystem ZRules & RequestsThe Serv

8、ice Catalogue and Policy Rules define how business applications can and must use the technical infrastructure (e.g. SLA). Work Requests are new requests for infrastructure services.DC model contains a logical view of the entire data center.Orchestration EngineExecute automated workflows to assign an

9、d deploy technical infrastructure in response to the policy rules, work requests and real time inputs.Metering & BillingInfrastructure usage and SLAs are processed to create bills/invoices.Predictive OperationsInfrastructure usage metrics, alerts and alarms are processed by the Predictive Operations

10、 monitor and change requests returned to the Orchestration Engine for action through balancing the requests with policy rules for the IT service and incoming work requests.IT Automation RequestsInfrastructure components are assigned to specific work requests.Monitoring OutputsThe deployment and usag

11、e metrics, alerts and alarms are captured and passed to the Predictive Operations monitor.Business Service Management (BSM)Configuration Management Database (CMDB)Business Service Management (BSM)Business Service Management enables “service orientated infrastructure” (SOI) and allows IT to be manage

12、d from the perspective of the business.Configuration Management Database (CMDB) The CMDB contains all of the IT organizations key parts (Configuration Items), their attributes and their inter-relationshipsVirtualizationVirtualizationPolicy RulesDC ModelRequestsService CatalogueDMZsThe Architecture B

13、lueprint for the NGDC NGDC Solution ArchitectureBMC MappingSANNASBackupSTORAGEWindowsLinuxUNIXPLATFORMOrchestration&ProvisioningMetering& BillingWorkload Requests and ProvisioningShared Technical InfrastructureOperations ManagementArchiveSecretRestrictedCommercialUnclassifiedRaw InternetNETWORKNETWO

14、RKBMC RemedyIT ServiceRequest MgmtPredictiveOperations Infrastructure Mgmt / Technical OperationsIT Service Level MgmtAvailability / Capacity MgmtService DeskIT Asset MgmtBusiness Service MgmtConfiguration Management / CMDBService CatalogPolicy RulesWork RequestsDC ModelBMC Service Level ManagementA

15、triumOrchestratorBMC AtriumCMDBBMC Remedy AssetManagementBMC Remedy Service DeskBMC ServiceLevelManagementBMC PerformanceManagerBMC Remedy IT Service ManagementSuiteBMC PerformanceAssuranceBladeLogicBMC Analytics for BSMBMC Service Level ManagementBMC Discovery for Business ProcessesBMC Remedy Servi

16、ce DeskBMC Configuration Manager/ BMC Atrium CMDB Enterprise ManagerBMC Service Impact ManagerBMC Service Level ManagementBMC Service Impact ManagerBMC Event ManagerBMC Remedy IT ServiceManagement SuiteBMC Performance AnalyzerBMC Remedy IT ServiceManagement SuiteBMC ProactiveNet AnalyticsBMC Perform

17、ance ManagerBMC Configuration Manager / BMC Atrium CMDB Enterprise ManagerBMC Patrol EnterpriseManagerBMC Remedy AssetManagementBMC Topology DiscoveryBMC Patrol Reporting for NetworksBMC Performance AnalyzerBMC Identity DiscoveryBMC Backup and Recovery Solution for IMSBMC Remedy Change ManagerBMC NG

18、DC Framework Mapping6Copyright 2009 Accenture All Rights Reserved.BMC Analytics for BSMBMC Service Level ManagementBMC Discovery for Business ProcessesBMC Remedy Service DeskBMC Configuration Manager/ BMC Atrium CMDB Enterprise ManagerBMC Service Impact ManagerBMC Service Level ManagementBMC Service

19、 Impact ManagerBMC Event ManagerBMC Remedy IT ServiceManagement SuiteBMC Performance AnalyzerBMC Remedy IT ServiceManagement SuiteBMC ProactiveNet AnalyticsBMC Performance ManagerBMC Configuration Manager / BMC Atrium CMDB Enterprise ManagerBMC Patrol EnterpriseManagerBMC Remedy AssetManagementBMC T

20、opology DiscoveryBMC Patrol Reporting for NetworksBMC Performance AnalyzerBMC Identity DiscoveryBMC Backup and Recovery Solution for IMSBMC Remedy Change ManagerBMC NGDC Framework Mapping67ContentsNGDC IntroductionFunctional Specification Business ScenariosSolution Architecture OverviewPOC Walkthrou

21、ghClient CredentialsPOC Functional RequirementsFS-001 Basic application server provisioningFS-002 Basic Application server De-provisioningFS-003 Basic Server ModificationFS-004 Service Creation and ManagementFS-005 Maintain service through a Platform FailureFS-006 Maintain Service through SLA Breach

22、FS-007 Service/Server ArchivalFS-008 Short Term Service RequestFS-009 Manage Scientific Compute Grid CapacityFS-010 Single Point of Management and ControlFS-011- Usage Report and billingBelow is a re-cap on the functional specifications that were required to be demonstrated for the Proof of Concept

23、which are key elements to the NGDC visionPOC Functional Requirements- GroupingFS-001 Basic application server provisioningFS-002 Basic Application server De-provisioningFS-003 Basic Server ModificationFS-004 Service Creation and ManagementFS-005 Maintain service through a Platform FailureFS-006 Main

24、tain Service through SLA BreachFS-007 Service/Server ArchivalFS-008 Short Term Service RequestFS-009 Manage Scientific Compute Grid CapacityFS-010 Single Point of Management and ControlFS-011- Usage Report and billingBelow is a re-cap on the functional specifications that were required to be demonst

25、rated for the Proof of Concept which are key elements to the NGDC visionNot part of Phase 1BMC Product DescriptionsBMC Service Request Manager (SRM)BMC Service Request Management (SRM) allows IT to define offered services, publish those services in a Service Catalog and automate the fulfillment of t

26、hose services for their end-users.BMC Remedy IT Service Management (ITSM)The BMC Remedy IT Service Management Suite reduces complexity and makes customer support, change management, and asset management integrated and efficient. With BMC, you gain business transparency, visibility, and control acros

27、s all of service support with one solution.BMC Atrium Core (AC)BMC Atrium Core activates Business Service Management (BSM) by providing a shared set of enabling technologies that bring business relevance to your BMC and third-party IT solutions by providing a single, federated configuration manageme

28、nt database (CMDB), business service model, and common views that provide business relevant views into IT management. BMC BladeLogic Operations Manager (BLOM)The BMC BladeLogic Operations Manager is a leading platform for the management, control and enforcement of configuration changes in the data c

29、enter. It consists of three modules that address the three most pressing needs in the data center: Configuration, Compliance, and Virtualization.BMC Atrium Orchestrator (AO)BMC Atrium Orchestrator enables IT Operations organizations to automate routine, labor-intensive, error-prone tasks, leveraging

30、 systems, applications and tools across silos in the operations environment, from trouble ticketing, fault management, performance monitoring, virtualization management, CMDB, and more. BMC Product Descriptions, contdBMC Event and Impact Management (BEIM)BMC Event and Impact Management delivers cons

31、olidated, automated event management, with event prioritization according to business context.BMC Performance Manager (BPM) BMC Performance Management proactively manages the availability and performance of your distributed systems environment, including your network and a broad range of application

32、s, databases, and operating systems, as well as synthetic and real transaction response times.BMC Service Level Management (SLM)With BMC Service Level Management (SLM), IT can manage the entire range of service level agreement (SLA), from defining SLAs and monitoring compliance to collecting and ana

33、lyzing KPI data, addressing problem areas, and continually refining the services offered. BMC Dashboards (Dash)BMC Dashboards for BSM enables the linking of critical IT process into a dashboard view that provides aggregated performance indicators within a single pane of glass.BMC Analytics for BSM (

34、BO)BMC Analytics for BSM provides point-and-click analysis and advanced reporting across BMC Remedy Service Desk, BMC Remedy Asset Management, and BMC Atrium CMDBBMC Product MappingsUse CaseSRMITSMAtrium CoreBL Op MgrAOBEIMBPMSLMBODashFS-001FS-002FS-003FS-004FS-005FS-006FS-008FS-010FS-011Functional

35、Requirement FS-001: Basic Application Server ProvisioningFunctionParametersProvision of a new application/server platform according to the selections made from Service Catalog. This process should decide on what physical components to provision the service, secure those resources and provision to th

36、e options / parameters provided.The end result is a single “server”, located on the correct QinetiQ VLAN, providing the requested service characteristics (e.g. operating system and storage).Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire

37、request is completed fully.Target Network: RestrictedUnrestrictedetcPlatform Tier: ChoiceOS: Windows 2003 EE LinuxStorage Volume & Tier: xGB, SAN or NAS, if to archiveProvisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end provisioning of the serviceFrom the Platfo

38、rm Tier choice determine which Platform to create the service from (i.e. Hp/Dell/IBM Blade; VMware; eGeneraFrom the Storage parameter determine which storage tier to provision fromCreate the necessary provisioning requests either directly to the “bare-metal” or via a message-broker/interface to a sp

39、ecific provisioning toolDeliver application serverReturn neccesary meta-data to the authorised requesterProvide platform from the poolProvision the requested operating system onto the platformBasic operating system configuration completed: administrator accounts, network configurations specific to t

40、he VLAN, etcProvide storage from the storage pool according to tierUpdate data archiving policesAdd server to data backup service the relevant backup/recovery policyEnsure new application server is monitored by OperationsRe-evaluate capacity across the server to identify any limits being reachedUpda

41、te the clients Service List to ensure billing records are accurateService Request Mgmnt 7.5ITSM Suite 7.5Atrium Core 7.5BladeLogic Operations MngrBMC Atrium OrchestratorBMC ProductsFS-001Key Functional Specifications includeProvision of a new application/server platform according to the selections m

42、ade from Service Catalogue. This process should decide on what physical components to provision the service, secure those resources and provision to the options / parameters provided.The end result is a single “server”, located on the correct QinetiQ VLAN, providing the requested service characteris

43、tics (e.g. operating system and storage).Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully.Functional Requirement FS-002: Basic Application Server De-provisioningFunctionParametersDeprovision an application server

44、 in a secure manner and return the components to the resource pools. Data should be backed up.Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fullyApplication Server Name: NameProvisioning OrchestrationServer Platform

45、StoragePredictive OperationsManage the end to end provisioning of the serviceValidate the request and action any due-diligence (e.g. determine if in use; provide a cooling off period)Determine the infrastructure components being used and construct the necessary provisioning requestsMark as “Out of S

46、ervice”Move to Quarantine VLANS and “clean” accordinglyDeprovision the platform configurationReturn capacity to the pool of available resourceBackup data and mark as archival“Wipe” data and return storage to the poolRemove server from active monitoringRe-evaluate capacity across the infrasturctureUp

47、date the clients Service List to ensure billing records are accurateService Request Mgmnt 7.5ITSM Suite 7.5Atrium Core 7.5BladeLogic Operations MngrBMC Atrium OrchestratorBMC ProductsFS-002Key Functional Specifications IncludeDe-provision an application server in a secure manner and return the compo

48、nents to the resource pools. Data should be backed up.Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fullyFunctional Requirement FS-003: Basic Server ModificationFunctionParametersAllow an authorised requester to cha

49、nge tiers of service. The changes allowed will be dependant on the current service class/tierService Item(s)Old Service Level/TierNew Service Level/TierProvisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end changeValidate the change request and action any due dili

50、genceDetermine the affected infrastructure components and created the necessary provisioning requestsFor VMware this will provide for changes to virtual CPU and allocated memoryFor Blades move operating system to higher/lower class of serverMove operating system between physical and virtual infrastr

51、uctureIncrease/decrease storage allocatedMove storage allocation: SAN to NAS and vice versaChange data archiving policiesUpdate monitoring accordinglyUpdate client billing records to reflect new tariff Service Request Mgmnt 7.5ITSM Suite 7.5Atrium Core 7.5BladeLogic Operations MngrBMC Atrium Orchest

52、ratorBMC ProductsFS-003Key Functional Specifications includeAbility to modify a servers characteristics after deployment based on business or computing needsIncrease utilization of available resources through improved allocation based on centrally managed infrastructure Ability to change service tie

53、r level in response to business requirements relating to that serverImmediate update of billing instruction based on requested server changesFunctional Requirement FS-004: Service Creation and ManagementFunctionParametersAllow a “Service” to be created from one or more application servers and define

54、 availability and performance characteristics.Service NameService Servers: List of application serversAvailability: High| StandardGuarantee Performance: Yes | NoProvisioning OrchestrationServer PlatformStoragePredictive OperationsCreate Service in the CMDBOrchestrate required provisioning request fo

55、r clustering of operating system, application or databaseAction requests for clustering of Operating system and/or application and/or databaseNoneCreate necessary monitoring rules/alertsUpdate client billing recordsBMC Event and Impact MgmntAtrium Core 7.5BMC Atrium OrchestratorBMC Performance Mnger

56、BMC ProductsFS-004Key Functional Specifications IncludeAllow a Service to be created from one or more application servers and define availability and performance characteristicsFunctional Requirement FS-005: Maintain Service Through a Platform FailureFunctionParametersPredictive Operations will dete

57、ct a platform failure and, depending on the services availability class, will either: for Standard availability, raise a trouble ticket to have the outage dealt with manuallyFor High availablity, provide alternate platform for hosting of the application and action automaticallyAlert received that Pl

58、atform in the Service has failedProvisioning OrchestrationServer PlatformStoragePredictive OperationsDetermine action to take dependent on Availablity class of the Service: “Standard” should raise a trouble ticket; “High” should initiate automatic repositioningDetermine the platform components neede

59、dCreate & orchestrate the necessary provisioning requestsProvide new platform from pool and configure accordinglyMove operating system workloadIsolate / take offline failed platform if possible/requiredReallocate storage to new platform poolValidate data integrityPerform restore if requiredIdentify

60、the platform failure and create alert for OrchestrationUpdate client billing recordsBMC Event and Impact MgmntAtrium Core 7.5ITSM Suite 7.5BMC Atrium OrchestratorBMC Performance MngrBladeLogic Operations MngrBMC ProductsFS-005Key Functional Specifications includeFor a standard availability outage a