《職業(yè)綜合英語(yǔ)教學(xué)課件》辦公室禮儀office_etiquette

1、1Office Etiquette 辦公室禮儀/Practice-Office-Etiquette#2What is office etiquette? Office etiquette is about observing（遵守） a simple set of rules for getting along with other people in an organizational context（環(huán)境）.Why do you need to know office etiquette?-3-Office etiquette helps smooth（使順暢） the wheels of

2、 daily interaction（互動(dòng)） within the office. Whats more, office etiquette ensures that you dont become office enemy number one because youve been irritating(打擾) people with unhelpful habits or comments. Moreover, office etiquette is the key deciding factor in how your colleagues will respond to you and

3、 come to your rescue給(某人救急) when you need help.Why office etiquette?1?2?3?-4-51 Be punctual61 Be punctualWhen?Being punctual is very important, especially if you have an appointment. Why?It shows that you respect the time of your colleagues and in turn it will compel（驅(qū)使） them to respect your time to

4、o. When?Avoid turning up later than your boss when youre a junior. Why?At the entry stage of a job, sending a clear message that youre eager and already working is vital.1When？Why？2When?Why?-7-82 Dress appropriately92 Dress appropriatelyWhy?The office is not a party place and you will have to dress

5、in a way that commands（要求） respect both from your colleagues and clients. How?Do not wear ultra-casual（格外休閑）, provocative（刺激性） or evening attire（衣服）. A suit or other professional outfit should be used when interacting with clients, seeking important deals and other highly professional situations.Why

6、？How ?-10-113 Stay away from gossip（閑言碎語(yǔ)）123 Stay away from gossipwhy?Office gossip might not make or break your career but it can cause a lot of unnecessary stress which should be avoided at all costs. Anything negative you say will get around and may reflect poorly on you, or possibly label（貼標(biāo)簽） y

7、ou as the company gossip.How?Limit your comments（評(píng)論） aboutcoworkers（同事）to positive ones only.You may overhear（無(wú)意中聽(tīng)到） the conversations of others. Be good and forget you ever heard them and apply the so what rule. -13-Why？HowComments?Overhear?-14-4 Ask before borrowing-15-4 Ask before borrowing. What

8、?It is imperative（必須的） that you ask first and then borrow. Why?This attitude of yours will ensure that people also treat your things with the same respect and your things are not missing when you are back from a meeting. How?If there are some items that are always needed, have a central common pool

9、for such items so that desk-nabbing（爭(zhēng)搶的事物） ceases（停止） to occur（發(fā)生）. -16-What is imperative？Why？How？-17-5 Always say please and thank you -18-5 Always say please and thank you WhyA few nice words can keep the mood of the office uplifting（令人振奮的） or at least keep the mood from turning foul（惡臭的）.How Whe

10、n you pass co-workers in the hallway and this person isnt particularly your friend, smile or nod. Acknowledge that they are there. Say hello to people in your vicinity（附近） when you come in every morning. A vicious（惡性的） habit can creep in（滑進(jìn)） when people let this well mannered greeting slip and just

11、slink into（溜進(jìn)） their seats without saying a word. Watch your language. When interacting with others at the office remember that profanity（褻瀆的言語(yǔ)） offends （冒犯）some people. Also avoid innuendos（暗諷） or jokes at the expense of（以為代價(jià)） other people.-19-Pass coworkerHow？Why？MorningHow？Why？LanguageHow？Why？-20

12、-216 Dont consistently interrupt people226 Dont consistently(堅(jiān)持不懈的) interrupt（打斷） people.Why?Doing so will suggest that your time or opinion is more important than theirs.How?If your co-worker is on the phone but you need to ask a question, dont linger（拖延）. Tap（敲擊） them on the shoulder and whisper（耳

13、語(yǔ)） that you need them for a minute (or leave a quick note in front of them) and ask them to call or see you when they are done.If your co-worker is having a work related conversation dont interrupt - just wait for them to finish or ask them to see you when they are through.Why?How?On the phone?Work-

14、related conversation?-23-247 Be sensitive to others need for privacy25Dont read someone elses faxes, emails, mail or computer screens. Only share personal things at work that you wouldnt mind reading in next weeks newspaper. And remember that when you send emails, never write anything that would be

15、a problem if forwarded; simply by virtue of （因?yàn)椋﹖he fact that anyonecanforward an email, you need to be alert to（警惕） this potential（可能性）.7 Be sensitive（敏感） to others need for privacy（隱私）How?123-26-8 Refrain from（避免） being loud-27-8 Refrain from being loudWhyThe most frequent complaint（頻繁投訴） made in

16、office is about noise from other people in the work environment. Keeping your voice down should be a priority（優(yōu)先） in all work interactions.-28-How to make phone calls in the office?Avoid making personal calls at your workstation.Use vibrating feature（震動(dòng)功能） if you need to leave it on. If you have rec

17、eived a private call on your cell phone, walk down to the corridor（走廊） or to find a room with a door you can shut to take the rest of the call if youre likely to disturb（打擾） others. Avoid speaking in a loud or belligerent（易引起爭(zhēng)斗的） manner. Aggressive（攻擊性） or increasingly loud vocalizations（言辭） upset p

18、eople and even those who are not the target of the aggression will be left with a sense of unease and discomfort.-29-How to lower down music and talks in the office?If you listen to a radio or stream music, keep it low or wear a headset.Be especially quiet in areas where coworkers are on business ca

19、lls or in conversations with other coworkers. Be considerate（替人著想的） around meeting rooms, even if youre not sure whether or not a meeting is in progress always assume there is one and be on the safe side.-30-What is the most frequent complaint?人們?cè)谵k公室經(jīng)常投訴什么 How？Phone？Radio or music？Business Talks?Aro

20、und meeting room？-31-9 Avoid being a source of odors（味道）-32-9 Avoid being a source of odors. What?Eating odorous（味道濃烈的） food at your desk, removing your shoes or spritzing perfume（噴香水） or air freshener（空氣清新劑） during the day can upset those sensitive to odors.Why?Nobody wants a whiff of smelly feet n

21、o matter how much you think you cant smell them and the odor of lunch is a very personal thing, so dont assume its as delightful to someone elses nose as it is to yours.How? If you dont know if something youre doing, wearing or eating is strong in odor, assume（假設(shè)） that it is. -33-What?Why?How?-34-10

22、 Keep your work area tidy-35-10 Keep your work area tidyTry not to be messy. Why?A messy cubicle（卡座） or desk shows how confused（頭腦不清） and careless you are, and that youre not clear about yourself. Also, it can reflect your personality or personal life at home. How? Keep your cubicle tidy and decorat

23、ive（裝飾性的） (with relevant material only, for example, some charts or articles etc.).If you like adding a personal touch, such as photos, choose only a few decent ones. -36-Why?How?-37-Office etiquette辦公室禮儀dress code穿衣規(guī)則Observe 服從 遵守Context 語(yǔ)境 環(huán)境Smooth 平滑 順暢Respond to 回應(yīng)Come to ones rescue 救急Interact

24、互動(dòng)Irritate 刺激 騷擾Punctual 守時(shí)Compel 迫使 驅(qū)使Appropriately 恰當(dāng)?shù)腃ommand 要求Ultra-casual 特別休閑的Provocative 挑釁的 刺激的Attire衣物Gossip閑言啐語(yǔ)Negative消極的Positive積極的 Comment 評(píng)論Coworker同事Label 貼標(biāo)簽Overhear 偶然聽(tīng)到-38-Imperative 必須的Cease 停止Occur發(fā)生Uplifting 令人振奮的Foul 惡臭的 緊張的Vicinity 附近Vicious 邪惡的Creep in 溜進(jìn) 混入Slink into 滑入Profa

25、nity 褻瀆Offend 冒犯Innuendo暗諷At the expense of 以為代價(jià)Consistent 不斷地Interrupt打斷Sensitive敏銳 敏感Privacy隱私Refrain from 避免Odor 氣味-39-By virtue of 由于Be alert to 對(duì)警惕Potential 潛質(zhì) 可能性Refrain from 避免Complaint 投訴Priority 優(yōu)先的人或事Handset 手持聽(tīng)筒Headset 耳機(jī)Disturb 打擾Belligerent 好戰(zhàn)的 好斗的Aggressive 具有侵略性的 Vocalization 發(fā)聲Vibrating feature 震動(dòng)模式Corridor（走廊）distracting（分散）consid