賓館客房服務(wù)英語口語對(duì)話

1、英語口語目錄酒店部門名稱NAME OF HOTELS DEPARTMENTS . 2英語之交流用語 . 4歡迎、問候用語 . 4征詢和指路用語 . 5餐飲服務(wù)業(yè)英語口語大全 . 6餐廳常用語 . 6飯店英語交流用語·銷售用語 . 9賓館客房服務(wù)英語口語對(duì)話 . 12酒店日常服務(wù)英語用語 . 13住宿篇 . 15生活篇 . 16酒店簡(jiǎn)明英語全集BASIC ENGLISH FOR HOTEL SERVICE . 17酒店基礎(chǔ)口語:得體的回答 . 25一些酒店服務(wù)中常用的回答用語 . 25酒店常用英語口語 . 27服務(wù)常用英語口語 . 27入住酒店常用英語口語 . 28酒店英語口語匯總 .

2、 32酒店常用英語口語100句 . 35酒店總機(jī)英語口語 . 41總機(jī)電訊服務(wù)常用英語詞匯 . 42酒店訂房常用英語 . 44訂房常用英語 . 44酒店預(yù)訂房間英語情景對(duì)話 . 45 客房預(yù)訂 MAKING A RESERVATION. . 46酒店前臺(tái)接待處常用英語 . 50前臺(tái)常用英語 . 50常用口語(1) . 58常用口語(2) . 61酒店處理投訴常用英語 . 65酒店商務(wù)中心英語口語 . 68英語口語酒店部門名稱Name of Hotels DepartmentsAccounting Department 財(cái)務(wù)部Night Club 夜總會(huì)Lobby bar 大堂吧Music ba

3、r 音樂吧Beauty salon 美容中心Business centre 商務(wù)中心Cashiers 收銀處Chinese restaurant 中餐廳Coffee shop 咖啡廳Engineering department 工程部Food and beverage department 餐飲部Front office reception 前臺(tái)辦公室Housekeeping department 客房部Laundry 洗衣部Recreation department 娛樂部Reservation 訂房部Room service 送餐部Security department 保安部Human

4、resource department 人力資源部Training department 培訓(xùn)部Western restaurant 西餐廳Executive Office 行政辦公室Public& Sales department 市場(chǎng)推廣部Function room 宴會(huì)廳Conference room 會(huì)議室中心主樓分布：英語口語First floor: reception/front desk 接待處/前臺(tái) Business centre 商務(wù)中心F/O cashier 前臺(tái)收銀The paradise sauna 麗池芬蘭浴Ticket counter 票務(wù)處Mayfair

5、café 美華閣啡廳Lobby 大堂Lobby bar 大堂吧Music bar 音樂吧Second floor: the celebrity night club 君豪夜總會(huì)F&B Reservation desk 餐飲預(yù)定臺(tái)Third floor: Chinese restaurant 中餐廳Ritzy palace 富麗宮Four floor: fitness centre 健康中心Indoor swimming pool 室外泳池Snooker room 桌球室The stylist/beauty saloon 美容美發(fā)中心 Operator 總機(jī)RHKJC-CIT

6、Betting centre Guangzhou香港賽馬會(huì)-廣州投注寶服務(wù)中心fifth floor Excutive office 行政辦公室Public& Sales department 市場(chǎng)推廣部F&B office 餐飲部辦公室Sixth floor card room 牌藝室英語口語英語之交流用語歡迎、問候用語1、 Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好?。ǔ醮我娒妫〨lad to meet you.很高興見到您。3、How are you?您好

7、嗎？Fine, thanks. And you?很好，謝謝。您好嗎？4、Welcome to our hotel (restaurant, shop). 歡迎到我們賓館（餐廳、商店）來。5、Wish you a most pleasant stay in our hotel. 愿您在我們賓館過得愉快。6、I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛?cè)氲陼r(shí)）I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間） I hope you have enj

8、oyed your stay with us. 希望您在我們賓館過得愉快。（客人離店時(shí)）7、Have a good time!祝您過得愉快！8、*hotel, front desk. Can I help you?*飯店，前廳。您找誰？9、Sorry, I've dialed the wrong number.對(duì)不起，我撥錯(cuò)號(hào)了。10、May I speak to your general manager? 能和你們總經(jīng)理說話嗎？Speaking.我就是。11、Sorry, he is not in at the moment.對(duì)不起，他現(xiàn)在不在。Would you like to l

9、eave a message?您要留口信嗎？12、Pardon.對(duì)不起，請(qǐng)?jiān)僬f一遍，好嗎？I beg your pardon.對(duì)不起，請(qǐng)?jiān)僬f一遍，好嗎？英語口語征詢和指路用語36、Can(May)I help you?我能幫您什么嗎？Yes, please.好的。37、What can I do for you.我能為您干點(diǎn)什么？38、Is there anything I can do for you?有什么能為您效勞的穡?/P>39、Just a moment, please.請(qǐng)稍等一下。40、May I use your phone?我能借用您的電話嗎？Certainly.當(dāng)然可以

10、。Yes, of course.當(dāng)然可以。41、Go upstairs/downstairs.上樓/下樓。42、It's on the second (third) floor.在二（三）樓。43、Excuse me.對(duì)不起。Where is the washroom (restroom, elevator)? 請(qǐng)問盥洗室（休息室、電梯）在哪兒？This way, please.請(qǐng)這邊走Turn left /right.往左轉(zhuǎn)/右轉(zhuǎn)。45、It's in the lobby near the main entrance. 在大廳靠近大門。46、It's in the b

11、asement at the end of the corridor. 在地下室走廊盡頭。英語口語餐飲服務(wù)業(yè)英語口語大全 餐廳常用語1.What kind of food do you prefer？你喜歡哪一種菜？2.Do you like Chinese food？你喜歡中國(guó)菜嗎？3.What kind of food do you like，Chinese or American？ 你喜歡吃什么菜，中式的還是美式的？4.Would you tell me where the Chinese restaurant is ？ 請(qǐng)你告訴我中國(guó)餐館在哪里？5.Do you know where

12、I can get a quick snack？你知道哪里有快餐可吃？6.What would you have for dinner？你要吃什么？7.What would you like to order？你要點(diǎn)些什么菜？8.Have you ordered yet？你點(diǎn)過菜了嗎？9.No，not yet，I am waiting for a friend.I will order later. 還沒有，我在等一位朋友，稍后再點(diǎn)。10.What would you recommend？請(qǐng)你推薦一些好菜好嗎？11.What's your todays special？今天的特色菜是什

13、么？12.I would like to have something simple.我想吃些簡(jiǎn)單的東西。13.What will you have for dessert？你喜歡吃點(diǎn)什么點(diǎn)心？14.We are in a hurry.我們要趕時(shí)間。15.Please rush your orders.我們點(diǎn)的菜請(qǐng)快送來。英語口語16.The beefsteak is very good today.今天的牛排很不錯(cuò)。17.I will take the beefsteak.我就要份牛排。18.How would you like to have beefsteak，well-done or

14、rare？你喜歡的牛排是熟一些還是生的？19.I would like my beefsteak well done.我要熟一點(diǎn)兒的牛排。20.How about a drink？喝一杯怎樣？21.Bottoms up！干杯！22.To your health！祝你健康！23.I ask you to join me in drinking to the health of Mr.Chen.請(qǐng)你跟我一起舉杯祝陳先生健康。24.I ask you to join me in drinking to the future success of our cooperation 請(qǐng)你跟我一起舉杯預(yù)祝我

15、們合作成功。25.I'm looking for a cheap place to eat.我要找個(gè)便宜的地方吃。26.Is there a restaurant near here？這附近有餐館嗎？27.Can you recommend me a good restaurant？你能介紹一間好餐館嗎？28.Is there a Chinese restaurant in this town？在本鎮(zhèn)有中國(guó)餐館嗎？29.Can you show me a restaurant where they serve good food at reasonable prices？請(qǐng)你告訴我哪里

16、有價(jià)錢公道而菜又好的餐館好嗎？30.How is service？服務(wù)怎么樣？31.Could I have the menu，please？請(qǐng)給我一從菜單好嗎？32.Here is the menu，sir.英語口語先生，菜單就在這兒。33.Are you ready to order now？你現(xiàn)在就準(zhǔn)備點(diǎn)菜嗎？34.Where did you have dinner last night？ 昨晚你在什么地方吃飯的？35.Do you like Chinese dishes？你喜歡中國(guó)菜嗎？36.It's very delicious.它的味道很好。37.The food is t

17、oo salty.菜太咸了。38.I'm thirsty.我口渴了。39.Give me a glass of cold water，please. 請(qǐng)給我一杯冷水。40.I'm on a diet.我在節(jié)食中。41.I don't feel like eating more.我不想再多吃了。42.It was a very enjoyable dinner.這是個(gè)令人愉快的一餐。43.What would you like to drink？你要喝點(diǎn)兒什么？44.Could I have a cup of coffee？我想要一杯咖啡好嗎？45.Would you l

18、ike coffee or tea？你要喝咖啡還是茶？46.I would like tea with a slice of lemon，please. 我想要檸檬茶。47.Do you like to have anything else？你還要吃別的東西嗎？48.No，thanks.I have had enough.不用，謝謝。我已經(jīng)吃飽了。49.I would like to have ice cream and fresh fruit. 8英語口語我要吃點(diǎn)冰淇淋和新鮮水果。50.Help yourself to anything you like.你喜歡什么隨便吃。51.Please

19、 pass me the salt and pepper.請(qǐng)把鹽和胡椒遞給我。52.I ordered ten minutes ago.我10分鐘前就點(diǎn)菜了。53.I have been waiting for half an hour.我一直等了半個(gè)小時(shí)。54.Why is our order so late？為什么我點(diǎn)的菜那么慢？55.I can't wait any longer.我不能再等了。56.Please serve us as quickly as possible.請(qǐng)盡快服務(wù)。57.Could I have the bill please？請(qǐng)把賬單給我好嗎？58.He

20、re you are，please pay the bill at the cashier's desk. 這就是，請(qǐng)到柜臺(tái)付賬。59.Let's me pay my share.=Lets go Dutch.我們各付各的。60.No，It's my treat.不，這次我請(qǐng)客。61.May I pay this time？這次我請(qǐng)客好嗎？飯店英語交流用語·銷售用語1、What kind of rooms(foods) would you like to have? 您需要什么樣的房間（吃什么樣的菜）？2、Here is a brochure of our h

21、otel and tariff.這是介紹我們飯店的小冊(cè)子和價(jià)目表。3、We'll give you a 10%(ten percent ) discount.我們給您九折優(yōu)惠。4、We'll offer tour guides complimentary breakfasts. 9英語口語我們給陪同提供免費(fèi)早餐。5、We accept your terms.我們接受您的條件。6、May I introduce myself?讓我介紹我自己。7、May I present you a litter souvenir?請(qǐng)接受我們的一點(diǎn)小紀(jì)念品。8、Let's drink t

22、o our friendship!為我們的友誼干杯！9、Let me propose a toast to the health of our guests! 建議為在座客人的健康干杯！10、Cheers!(Bottoms!)干杯！11、How do you like Chinese food?您喜歡中國(guó)菜嗎？12、What do you think of our service?您對(duì)我們的服務(wù)有什么意見？13、Thank you for your comments(compliment, suggestions). 謝謝您給我們提的意見（贊揚(yáng)、建議）。14、I'm afraid it

23、's against the hotel's regulations.這是違反飯店規(guī)章制度的。15、In our hotel we don't accept tips.我們飯店是不收小費(fèi)的。It's our pleasure to serve our guests well.我們?yōu)槟転榭腿朔?wù)好而感到高興。Thank you all the same.然而，還是要謝謝您。16、I'm afraid you'll have to pay for the damage.您必須賠償。17、Thank you for telling us about i

24、t.謝謝您告訴我們I'll look into the mater right away.我馬上去處理這件事情。18、I assure you it wont happen again.英語口語我保證此類事情不會(huì)再發(fā)生。19、Please don't worry, sir (madam)先生（夫人），請(qǐng)不必?fù)?dān)心。I will send someone up to your room right away.我馬上派人到你的房間去。20、I can't guarantee anything, but I'll try my best.我不能保證，但我會(huì)盡力而為。21

25、、What can I show you.您要買什么？22、How do you like this fashion (color, size, design )?您喜歡這種款式（顏色、尺寸、圖案）嗎？23、The extra large size of this color is out of stock.這種顏色的特大號(hào)已經(jīng)賣完了。Please try us again tomorrow.請(qǐng)明天再來看看。24、They are altogether 175(one hundred and seventy-five) Yuan. 共計(jì)175元。You may pay in cash or w

26、ith credit card.您可以付現(xiàn)金也可以用信用卡。25、You have made a good choice, you have very good taste. 您真會(huì)買東西，眼力真好。英語口語賓館客房服務(wù)英語口語對(duì)話1Housekeeping. May I come in?我是客房的，可以進(jìn)來嗎？2When would you like me to do your room, sir?您要我什么時(shí)間來給你打掃房間呢，先生？3You can do it now if you like.如果您愿意，你去做吧。4I would like you to go and get me a

27、flask of hot water.我想請(qǐng)你給我拿一瓶開水來。5I'm sorry that your flask is empty.很抱歉您的水壺空了。6May I do the turn-down service for you now?現(xiàn)在可以為您收拾房間了嗎？7Oh, thank you. But you see, we are having some friends over. 噢，謝謝，但你知道我們邀請(qǐng)了一些朋友過來聚聚。8Could you come back in three hours?你能不能過3小時(shí)再來整理？9Certainly, madam. I'll

28、 let the overnight staff know.當(dāng)然可以，女士。我會(huì)轉(zhuǎn)告夜班服務(wù)員。10Would you tidy up a bit in the bathroom？請(qǐng)整理一下浴室好嗎？11I've just taken a bath and it is quite a mess now.我剛洗了澡，那兒亂糟糟的。12Besides,please bring us a bottle of just boiled water.此外，請(qǐng)給我們帶瓶剛燒開的水來。13It's growing dark. Would you like me to draw the curt

29、ains for you? 天黑下來了，要不要我拉上窗簾？14Is there anything I can do for you?您還有什么事要我做嗎？15I'm always at your service.樂意效勞。英語口語酒店日常服務(wù)英語用語Daily Service 日常服務(wù)-(Knocking at the door.)-(敲門。)-May I come in?-我可以進(jìn)來嗎?-Come in,please.-請(qǐng)進(jìn)。-Please don't come in.-請(qǐng)不要進(jìn)來。-Just a moment(a minute),please.-請(qǐng)稍等一下。-I'm

30、 sorry to disturb you.May I clean the room,sir?-對(duì)不起打擾你了，我來打掃一下房間好嗎?-All right.Come in,please.-好的，請(qǐng)進(jìn)來。-Please clean it when I am out.-我馬上要出去，請(qǐng)等一會(huì)兒打掃。-May I change the water of the thermos now?-我現(xiàn)在可以換水嗎?-Yes,please.-請(qǐng)換吧。-Some of my friends will come and see me this afternoon.Will you please give me so

31、me more hot bottles and tea cups?-下午我有幾位朋友來訪，請(qǐng)給加些熱水瓶和茶杯。-Well,we'll send tea into the room when the visitors come.-好，客人來訪我們會(huì)端茶進(jìn)來的。-By the way,is there any mail for me?-順便一下，有我的郵件嗎?-No.If there is,I'll give it to you in time.-沒有。如果有的話，我會(huì)及時(shí)給你送來的。 -Why did you come in without my permission?-你為什

32、么沒經(jīng)我允許就進(jìn)來了? -It's my negligence.I beg your pardon.-我疏忽了，請(qǐng)你原諒。-I come and make the bed.Shall I do it now or later?-我來做夜床，你看是現(xiàn)在做還是等會(huì)兒做?-Since you have come,you may do it now?-既然來了，現(xiàn)在就做吧。-Here's your clean laundry.you'd better check it.-衣服洗好了，請(qǐng)您過目。 -I am collecting the fee of the long dista

33、nce call.-我來收長(zhǎng)途電話費(fèi)。-This is the bill for the room rent of half a day.-這是補(bǔ)半天房金的帳單。-Here is a telegram for you.-這兒有一封你的電報(bào)。-Why is it unsealed?-它怎么被拆開了?-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.-因?yàn)殡妶?bào)封面沒有收?qǐng)?bào)人姓名，

34、服務(wù)臺(tái)為了查對(duì)姓名而拆開的。英語口語-Have you lost anything today,sir?-先生，你今天丟過什么東西嗎?-Yes,a wallet.I'm looking for it now.-丟了一只皮夾子，我正在找呢。-What is there in the wallet?-皮夾子里有些什么?-My daughter's photo and some money.-有一張我女兒的照片，還有一些錢。 -Look,is this wallet yours?-看，這只皮夾子是不是你的?-Yes,it's mine.Thank you ever so mu

35、ch.-是我的，太感謝你了。-I want to borrow China Daily of these days.-我要看這幾天的中國(guó)日?qǐng)?bào)。-Please get some copise of China Pictorial for me.-請(qǐng)拿幾份中國(guó)日?qǐng)?bào)給我。 -Please bring some chairs for me.-請(qǐng)拿幾把椅子來。-Please get me some soap.-衛(wèi)生間的肥皂要添了。-The slippers are wornout.Change them for me,please.-拖鞋壞了，請(qǐng)給換一雙。 -Get a hot-water bottle

36、,please.-請(qǐng)拿一只熱水瓶給我。-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有點(diǎn)冷，請(qǐng)給我加一條毯子。-I need another pillow.-我需要加一只枕頭。-All right,I'll get it for you right away.-好的，我就去拿。-Just a moment,I'll do it right now.-請(qǐng)稍等一下，我馬上給你辦好。-Excuse me.-對(duì)不起。-I am sorry.-很抱歉。-I beg your pardon.-請(qǐng)你原諒。-Pardon

37、 me for interrupting.-對(duì)不起打擾你們了。-Please excuse me for coming so late.-請(qǐng)?jiān)徫襾磉t了。-I'm sorry I was so careless.-很抱歉我太粗心了。英語口語旅館英語住宿篇1、何時(shí)需退房?When is check-out time?2、明早你是否能幫我將行李拿到大廳?Could you bring my baggage down to the lobby tomorrow morning?3、當(dāng)然。你何時(shí)離開?Sure. What time are you leaving?4、8點(diǎn)。At 8 o'

38、;clock.5、那么，我將在7點(diǎn)50分到你的房間。Then I'll go to your room at 7:50.6、我總共有3件行李。I have three pieces of baggage.7、明早，請(qǐng)將行李放在你的門口。Please leave them outside your room tomorrow morning.8、這是316號(hào)房。我想要一件毛毯。This is room 316. I'd like a blanket, please.9、請(qǐng)送給我一壺咖啡（熱水）。Please bring me a pot of coffee (boiled wat

39、er).10、請(qǐng)送給我一些冰塊和水。Please bring me some ice cubes and water.11、我想設(shè)定早晨的呼叫鈴。I'd like a wake-up call, please.12、幾點(diǎn)?What time?13、明早7點(diǎn)。7 o'clock tomorrow morning.14、冷氣（電視、燈）無法開啟。The air-conditioner (TV set, light) doesn't work.15、房間內(nèi)沒有熱水。There is no hot water.16、熱水不夠熱。The hot water is not hot

40、enough.17、我要退房。請(qǐng)給我賬單。I'd like to check out. My bill, please.18、我拿了一瓶小吧臺(tái)中的可樂。I had a coke in the mini-bar.19、是否能以信用卡付賬?Can I pay by credit card?20、我住的很愉快。英語口語I enjoy my stay.生活篇雖然是出外旅行，從衣物清洗到頭發(fā)整理，日常生活的清潔一樣也不會(huì)少。若想要好好享受度假時(shí)光，不再理會(huì)這些瑣事，不妨善加利用旅館的美容與洗衣服務(wù)，輕輕松松做個(gè)光鮮游客。1、我有些衣服需要送洗。I have some laundry.2、這些衣服

41、需要洗滌（熨平）。I'd like these clothes cleaned (pressed).3、請(qǐng)將你需要洗的衣服放在紙袋中，并將衣物內(nèi)容寫下來。Please put your laundry in the paper bag and write down the contents of the laundry on it.4、明天（后天）是否可洗好?Will it be ready by tomorrow (the day after tomorrow)?5、我今晚（明天）就要。I need them tonight (tomorrow).6、我明早9點(diǎn)以前需要這些清洗的衣物

42、。I'd like to have my laundry by 9 o'clock tomorrow morning.7、這件不是我的。This is not mine.8、有一件遺失了。There's one piece missing.9、明早幾時(shí)開始可以送洗衣物?From what time do you accept laundry tomorrow morning?10、從早上9點(diǎn)開始到下午4點(diǎn)為止。From 9 a.m. to 4 p.m.11、旅館中有美容院（理發(fā)廳）嗎?Is there a beauty salon (barber shop) in th

43、is hotel?12、我想要預(yù)約今天下午5點(diǎn)。I'd like to make an appointment for 5 p.m. today.13、你想要如何整理你的頭發(fā)?How would you like your hair?14、請(qǐng)幫我剪頭發(fā)和洗發(fā)（修胡須）。Haircut and shampoo (shave) , please.15、請(qǐng)幫我洗頭和整理頭發(fā)。Shampoo and set, please.16、請(qǐng)不要剪太短。Please don't cut it too short.17、后面（兩邊、頭頂）請(qǐng)?jiān)偌粢恍?。A little more off the ba

44、ck (sides/top).18、我不需要抹發(fā)油。I don't need hair oil.英語口語酒店簡(jiǎn)明英語全集Basic english for hotel service稱謂：1、 直接稱謂：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX, Sir,Madam, Gentlemen, Lady, young gentleman.2、 間接稱謂：the lady with you, the gentleman with you,that lady, that gentleman.問好：1、 Good morning, sir/madam早上好！先生/夫人。

45、2、 Good afternoon, sir/madam下午好！先生/夫人。3、 Good evening, sir/madam晚上好！先生/夫人。4、 How are you today, sir? 回答：Thank you. And you?先生，今天一切都好嗎？ 很好，謝謝。你呢？歡迎：1、 Welcome to the Guangdong Foreign Businessmen Club/Hotel.歡迎光臨外商活動(dòng)中心。2、 Welcome to our restaurant.歡迎光臨我們酒店。3、 Were glad to see you again.我們很高興能再見到您。詢問/征

46、詢：1、 May I have your name, please?請(qǐng)問您叫什么名字？2、 Your initials, please?請(qǐng)問您的名字首寫字母？3、 May I have your first name?請(qǐng)告訴我您的名字。4、 May I take your order now?我現(xiàn)在為您下單好嗎？5、 May I have your room number?請(qǐng)您告訴我您的房間號(hào)，好嗎？6、 May I have your signature, sir?here please.先生，請(qǐng)您把名字簽這兒，好嗎？7、 May I know who Im talking with?(打電話時(shí)用)請(qǐng)問您是哪位？8、 M