英語(yǔ)酒店常用語(yǔ)

1、酒店常用 Have you a reservation?您預(yù)定過(guò)了嗎？May I know your name and room number？您能告訴我您的名字與房間號(hào)嗎？Here is your room key.給您房間鑰匙。Please pay at the cashier's desk over there。請(qǐng)去那邊帳臺(tái)付款。Are these your baggage？這些是您的行李嗎? 1早晨好.中午好。晚上好。 Good morning/afternoon/evening2歡迎您光臨我們飯店。Welcome to our Hotel3旅游愉快嗎? Did you hav

2、e a nice trip?4我是接待員/服務(wù)員。I am receptionist。 (waiterwaitress)5需要我?guī)兔幔?What can l do for yon？6請(qǐng)稍等一會(huì)兒.Just a moment, please7很高興為您服務(wù)。I am always at your service8希望您在這里住得愉快。I hope you will enjoy your stay with us here。9對(duì)不起，給您添麻煩。 I am very sorry to have caused you so much trouble10。如果您需要什么幫助,請(qǐng)及時(shí)告訴我。 Just

3、 let me know if there is anything. I can do for you11這邊請(qǐng)。This way，please12。 請(qǐng)走這邊。Would you care to step this way,please?13不客氣。 You are welcome“Not at allIt“s my pleasure14為賓客服務(wù)是我們的榮幸。Its our pleasure to serve our guests15您先請(qǐng).請(qǐng)跟我來(lái). After youFollow me ，please. 16對(duì)不起，我馬上就過(guò)來(lái)。 Excuse me,I will be with yo

4、u in a minute。17能告訴我您的姓名嗎? May l have your name？18對(duì)不起,讓您久等了Sorry to have kept your waiting19您能填一下這張表嗎？ Would you please fill in this form？20您如何付賬,是現(xiàn)金還是信用卡？ How are you going to pay，in cash or by credit card?21對(duì)不起，我能進(jìn)來(lái)嗎？ Excuse me，may l come in？22一直往前走.向左轉(zhuǎn)、向右轉(zhuǎn)Go straight aheadTurn left，turn right23您可

5、以坐這部電梯到客房You may go to your room by this elevator24我馬上為您查一下。 Let me have a cheek for you.25請(qǐng)坐. Take a seatplease26我來(lái)為您指路.Ill show you the way？27祝您旅途愉快。 Have a good trip 28祝您生意興隆。 I wish you a good business29。歡迎您下次再來(lái)。 You are welcome to stay with us next time30希望再次為您服務(wù)。I am looking forward to serving

6、 you once again。 基本待客英語(yǔ) （一）在正式的英語(yǔ)表現(xiàn)里,疑問(wèn)基本句型可分為下列四種: 1。 May I 2. Could you 3. Would you 4。  Shall I ? 只要理解這四種基本的句型，就可以處理大部分業(yè)務(wù)上的狀況. 1自己要做什么事時(shí),就使用May I May I have your name， please？ 請(qǐng)問(wèn)尊姓大名 May I have your checkout time， please? 請(qǐng)問(wèn)您什么時(shí)候結(jié)帳離開(kāi)？ May I see your passport， please？ 請(qǐng)讓我看一下您的護(hù)照好嗎？ May I know

7、 your nationality， please？ 請(qǐng)問(wèn)您的國(guó)籍是什么？ 2 麻煩客人時(shí)，可使用Could you Could you fill out the form, please？ 請(qǐng)您填寫這張表格好嗎？ Could you write that down， please？ 請(qǐng)您寫下來(lái)好嗎？ Could you draft the fax， please？ 請(qǐng)您寫下傳真的草稿好嗎？ Could you hold the line， please? 請(qǐng)不要掛電話好嗎？ 3 詢問(wèn)客人的喜好或是做什么時(shí)，可使用Would you Would you like tea or coffee？

8、請(qǐng)問(wèn)您要喝茶還是咖啡？ Would you like to take a taxi？ 請(qǐng)問(wèn)您要搭計(jì)程車嗎？ Would you mind sitting here? 請(qǐng)問(wèn)您介意坐在這里嗎？ * 只要在疑問(wèn)詞后加“Would you ”，就可以提出大部分的詢問(wèn)。 When would you like to visit Kunshan? 請(qǐng)問(wèn)您想要何時(shí)參觀昆山? When would you like to have lunch？ 請(qǐng)問(wèn)您想在哪里用餐？ What time would you like to eat？ 請(qǐng)問(wèn)您想何時(shí)用餐? Who would you like to contact

9、? 請(qǐng)問(wèn)您想和誰(shuí)聯(lián)絡(luò)？ Which kind of room would you prefer？ 請(qǐng)問(wèn)您喜歡哪一種房間？ How would you like to settle your bill？ 請(qǐng)問(wèn)您的賬單如何處理？ How long would you like to stay？ 請(qǐng)問(wèn)您要逗留多久？ How many tickets would you like to buy? 請(qǐng)問(wèn)您要買幾張票？ 4 在提供建議協(xié)助、征求意見(jiàn)時(shí)，可使用Shall I 或Would you like me to do ？ Shall I draw the curtains？ 請(qǐng)問(wèn)需要我把窗簾拉上嗎？

10、Shall I draw you a map？ 請(qǐng)問(wèn)要我為您畫一張地圖嗎？ Shall I make the reservation for you? 請(qǐng)問(wèn)要我為您安排預(yù)約嗎? （二）招呼語(yǔ) Good morning。 (用于中午以前) Good afternoon. （用于中午至下午六點(diǎn)以前) Good evening. （用于下午六點(diǎn)過(guò)后) 在這些招呼語(yǔ)的后面接句子，例如： Good morning， sir。 Are you checkingout? 早上好,先生，請(qǐng)問(wèn)您要退房嗎？ Good afternoon， sir. Welcome to LI JIA Hotel. 中午好，先生，

11、歡迎光臨麗嘉酒店 Good evening, Ms. May I help you？ 晚上好，小姐,請(qǐng)問(wèn)我能為您服務(wù)嗎？ 后面也可以接上自己酒店名稱、部門名稱，如： Good morning， sir. This is the Front Desk。 May I help you？ 早上好，先生。這里是服務(wù)臺(tái),請(qǐng)問(wèn)您需要服務(wù)嗎？ （三）回答 1.一般性的回答 I see, sir。 我明白了,先生。 Certainly, sir。 好的，先生。 2.請(qǐng)對(duì)方再等一會(huì)兒 Just a moment, please。 請(qǐng)稍等。 Thank you for waiting。 您久等了，先生. I am

12、 very sorry to have kept you waiting. 很抱歉讓您久等了。 Could you wait a little longer, please？ 請(qǐng)您稍候好嗎？ 3.要麻煩客人或是拒絕客人的要求時(shí) 拒絕客人時(shí)，不要一口回絕說(shuō)“No.”，要委婉一些。 I am afraid I cant do that。 不好意思，我恐怕沒(méi)辦法那樣做。 Excuse me， sir. Please let me pass。 不好意思,先生，麻煩讓我過(guò)一下。 4.道歉 如果是自己的錯(cuò)就說(shuō)“I am sorry.”； 如果是公司的錯(cuò)，就說(shuō)：“We are sorry."。 I

13、 am very sorry for the delay. 很抱歉延誤了時(shí)間 I am very sorry for the inconvenience。 很抱歉造成您的不便. I would like to apologize for the mistake. 為這個(gè)錯(cuò)誤我深致歉意. 5.客人對(duì)自己說(shuō)“Thank you.”時(shí)回答 You are welcome。 不客氣。 Thank you， sir。 謝謝您,先生。 Thank you very much. 非常感謝您。 6.交給客人某些東西時(shí)，可以說(shuō) Here you are. 您要的東西在這里. Here is your room

14、key. 這是您的房間鑰匙。 Here it is. 這是您的東西。 7當(dāng)客人準(zhǔn)備離開(kāi)時(shí)，可以說(shuō)： Have a nice day。 祝您有美好的一天。 Please enjoy your stay 祝您住宿愉快。 We hope to see you again soon。 希望不久能再次見(jiàn)到您。 Thank you for staying with us. 謝謝光臨。 8. 當(dāng)客人的英語(yǔ)難以理解時(shí) 面對(duì)客人的疑問(wèn)，不要只是一味地傻笑，或是一直說(shuō)Yes, Yes.如果聽(tīng)不懂事，要向客人提出疑問(wèn),或是先向?qū)Ψ秸f(shuō)“Just a moment, please."， 然后請(qǐng)求他人協(xié)助. P

15、ardon？ 對(duì)不起？ Pardon me？ 對(duì)不起？ I beg your pardon? 對(duì)不起請(qǐng)?jiān)僬f(shuō)一遍好嗎？ Could you repeat that， please? 請(qǐng)您重復(fù)一遍好嗎？ 9。當(dāng)會(huì)話結(jié)束時(shí) 結(jié)束電話中的對(duì)話時(shí),不可以簡(jiǎn)單說(shuō)“byebye”，最好說(shuō)： Thank you for calling. 感謝您的來(lái)電. You are welcome, sir。 先生,不客氣。 We look forward to hearing from you. 我們靜候您的佳音. Please contact me if you have any further questions.

16、如果您有任何其他問(wèn)題,請(qǐng)和我聯(lián)絡(luò)。 柜臺(tái)服務(wù) B=行李服務(wù)員(Bellman) C=服務(wù)員 (Clerk) H=客房服務(wù)員(Housekeeping) BC=領(lǐng)班（Bell Captain） G=客人（Guest） 尊敬的朋友們！Distinguished/Honorable/Respected friends閣下(多用于稱呼大使) Your Excellency我代表北京市政府歡迎各位朋友訪問(wèn)北京。On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends wh

17、o have come to visit Beijing。對(duì)您的大力協(xié)助，我謹(jǐn)代表北京市政府表示衷心的感謝。On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance。在北京過(guò)得怎么樣？How are you making out in Beijing?我一定向他轉(zhuǎn)達(dá)您的問(wèn)候和邀請(qǐng)。I'll surely remember you and your invitation to him.歡迎美商來(lái)北京投資。

18、American businessmen are welcome to make investment in Beijing.歡迎多提寶貴意見(jiàn)。Your valuable advice is most welcome.不虛此行! It's a rewarding trip!您的日程很緊，我們的會(huì)見(jiàn)是否就到此為止。As you have a tight schedule， I will not take up more of your time.請(qǐng)代我問(wèn)候王先生.Please remember me to Mr。Wang.感謝光臨!Thank you so much for coming

19、。 歡迎再來(lái)！Hope youll come again。歡迎以后多來(lái)北京!Hope you'll visit Beijing more often.請(qǐng)留步,不用送了！I will see myself out, please。多保重！Take care!祝您一路平安！Have a nice trip！愿為您效勞！At your service!為舉行宴會(huì)/宴請(qǐng)Host a dinner/banquet/luncheon in honor of 歡迎宴會(huì)Welcome dinner便宴Informal dinner午宴（附有情況介紹或?qū)ｎ}演講等內(nèi)容)Luncheon便餐Light me

20、al工作午餐Working luncheon自助餐 Buffet dinner/luncheon答謝宴會(huì)Return dinner告別宴會(huì)Farewell dinner慶功宴Glee feast招待會(huì)Reception慶祝中華人民共和國(guó)成立四十五周年招待會(huì)Reception Celebrating the 45th Anniversary of the Founding of the Peoples Republic of China雞尾酒會(huì)Cocktail party茶話會(huì)Tea party包餐/點(diǎn)餐Table dhote/a la carte上菜Serve a courst您的位置在這里.

21、Here is your seat.請(qǐng)入席！Please have a seat。歡聚一堂Enjoy this happy get-together請(qǐng)隨便！Please yourself at home./Please enjoy yourself.請(qǐng)各位隨意用餐。Help yourself please.您喝點(diǎn)什么？What would you like to drink？現(xiàn)在我提議,為了和之間的合作，為了參議員的健康,干杯！At this point， I propose a toast： to the cooperation between And ， to the health of

22、Senator， cheers!最后，我借主人的酒,提議為干杯!Lastly, taking up this glass of fine wine， I propose a toast to 請(qǐng)各位舉杯并同我一起為所有在座的朋友們的健康干杯！Id ask you to raise your glass and join me in a toast ot the health of all our friends present here.敬您一杯!Heres to you！祝你健康！To your health！我要為此干杯！I'll drink to that！隨量！Whatever

23、 you like！我失陪一會(huì)兒!Excuse me for a minute.菜不好，請(qǐng)多多包涵！Hope you enjoy yourself。女士們先生們，歡迎各位光臨，演出很快就要開(kāi)始了，請(qǐng)盡快就坐。Ladies and gentlemen， good evening。 The concert/show would start soon。 Please get yourself seated。 Thank you.招待會(huì)現(xiàn)在開(kāi)始。The reception will now begin.全體起立，奏國(guó)歌！All rise please。 For the P。R。C.National A

24、nthem！出席今天招待會(huì)的貴賓有The distinguished guests paarticipating the reception are 現(xiàn)在請(qǐng)講話I have the honour to call upon 開(kāi)幕式現(xiàn)在結(jié)束.This concludes the opening ceremony。隆重慶祝Grand celebration慶祝成立一周年Celebrating the 1st Anniversary of the Establishment of 熱烈祝賀第一屆錦標(biāo)賽Hail the first FIFA of 值此節(jié)日之際致以節(jié)日的祝賀！On the occasio

25、n of the season, I would like to extend season's greetings.祝您工作順利、事業(yè)成功、身體健康、家庭幸福！Wish you the very best of luck in your job， every success in your future endeavours， good health and a happy family!衷心祝賀您當(dāng)選Hearty congratulations on your recent election as 舉行會(huì)議/研討會(huì)/大會(huì)/座談會(huì)/學(xué)術(shù)報(bào)告會(huì)Hold a meeting/semina

26、r/conference/forum/symposium贊助人/主辦人/承辦人/協(xié)辦人Patron/sponsor/organizer/coorganizer舉行談判Enter into negotiation交涉Make representations with sb. On sth。/deal with sb。事物性會(huì)談Talks at working level對(duì)口會(huì)談Counterpart talks議程項(xiàng)目Items on the agenda主題Theme議題Topic for discussion雙方商定的議程Schedule mutually agreed upon開(kāi)幕會(huì)議 O

27、pening session全體會(huì)議Plenary session開(kāi)場(chǎng)白Introduction情況介紹Presentation小組討論P(yáng)anel discussion同有關(guān)單位磋商Hold consultations with the organizations concerned一輪會(huì)談One round of talks決議Resolution諒解備忘錄Memorandum of understanding現(xiàn)在開(kāi)會(huì)。I declare the meeting open。請(qǐng)發(fā)言。I invite the representative of To take the floor。下面我給各位簡(jiǎn)

28、要介紹一下北京的經(jīng)濟(jì)情況Now I would like to give you a brief overview of Beijings economy。我的介紹完了，謝謝！That's all for my presentation。 thank you。我先說(shuō)這么多。So much for my remarks for now。我要說(shuō)的就是這些。Thats all for what I want to say.您看是先談原則問(wèn)題呢，還是先談具體問(wèn)題？I wonder if you would like to start with matters of principle or s

29、pecific issues？讓我先談一個(gè)問(wèn)題。If you agree（With your permission）, let me start with one issue在談那個(gè)問(wèn)題之前我想對(duì)您剛才講的話談點(diǎn)看法.Before we turn to that issue, I wish to make a few comments/remarks on your presentation.您對(duì)此事怎么看呢？I wish to benefit from your views on this matter。/ What is your view on this matter?/ How do

30、you see this matter?我提議休會(huì)十分鐘。I propose a tenminute break.我想接著剛才的問(wèn)題講下去。I will pick up where we left off just now.對(duì)不起，我插一句。Sorry for the interruption but當(dāng)然可以!By all means.怎么都行!Whatever you say.我沒(méi)有異議。I have no objection.我方對(duì)這個(gè)問(wèn)題有異議。We take exception to this question。我們高興地看到We note with pleasure that 這個(gè)日

31、期貴方覺(jué)得合適嗎?I wonder if this date would be suitable for you？不知你們上午談的怎樣？I wonder how the meeting went this morning?我方很希望 貴方能盡早給予肯定的答復(fù)。We would greatly appreciate it if you could give us your favourable and prompt commitment as soon as possible。請(qǐng)你們務(wù)必在8月1日前提出意向書.You are kindly requested to submit the lett

32、er of intent on the date no later than 1st August.糾纏這個(gè)問(wèn)題。Entangle this issue.提倡節(jié)約Advocate/uphold thriftiness為了國(guó)家的繁榮For the sake of national property經(jīng)受了時(shí)間考驗(yàn)的友誼給我留下了很深的印象。The time-tested friendship leave me a deep impression。切注視Keep close watch on促進(jìn)密切合作Spur/promote intensive cooperation 久仰！I've he

33、ard so much about you。 好久不見(jiàn)了！Long time no see. 辛苦了！You've had a long day。 Youve had a long flight. 尊敬的朋友們！Distinguished/Honorable/Respected friends 閣下(多用于稱呼大使) Your Excellency 我代表北京市政府歡迎各位朋友訪問(wèn)北京。On behalf of the Beijing Municipal government， I wish to extend our warm welcome to the friends who h

34、ave come to visit Beijing. 對(duì)您的大力協(xié)助，我謹(jǐn)代表北京市政府表示衷心的感謝。On behalf of the Beijing Municipal government， i wish to express our heartfelt thanks to you for your gracious assistance。 在北京過(guò)得怎么樣？How are you making out in Beijing? 我一定向他轉(zhuǎn)達(dá)您的問(wèn)候和邀請(qǐng)。I'll surely remember you and your invitation to him. 歡迎美商來(lái)北京投資

35、。American businessmen are welcome to make investment in Beijing. 歡迎多提寶貴意見(jiàn)。Your valuable advice is most welcome. 不虛此行！ It's a rewarding trip！ 您的日程很緊,我們的會(huì)見(jiàn)是否就到此為止.As you have a tight schedule， I will not take up more of your time。 請(qǐng)代我問(wèn)候王先生。Please remember me to Mr.Wang。 感謝光臨!Thank you so much for

36、coming。 歡迎再來(lái)!Hope you'll come again. 歡迎以后多來(lái)北京！Hope you'll visit Beijing more often. 請(qǐng)留步，不用送了！I will see myself out， please。 多保重！Take care！ 祝您一路平安!Have a nice trip！ 愿為您效勞！At your service! 為舉行宴會(huì)/宴請(qǐng)Host a dinner/banquet/luncheon in honor of 歡迎宴會(huì)Welcome dinner 便宴Informal dinner 午宴（附有情況介紹或?qū)ｎ}演講等內(nèi)容

37、)Luncheon 便餐Light meal 工作午餐Working luncheon 自助餐 Buffet dinner/luncheon 答謝宴會(huì)Return dinner 告別宴會(huì)Farewell dinner Glee feast 招待會(huì)Reception 慶祝中華人民共和國(guó)成立四十五周年招待會(huì)Reception Celebrating the 45th Anniversary of the Founding of the People's Republic of China 雞尾酒會(huì)Cocktail party 茶話會(huì)Tea party 包餐/點(diǎn)餐Table dhote/a

38、la carte 上菜Serve a courst 您的位置在這里。Here is your seat. 請(qǐng)入席！Please have a seat。 歡聚一堂Enjoy this happy gettogether 請(qǐng)隨便！Please yourself at home.Please enjoy yourself. 請(qǐng)各位隨意用餐.Help yourself please。 您喝點(diǎn)什么？What would you like to drink？ 現(xiàn)在我提議,為了和之間的合作，為了參議員的健康，干杯！At this point, I propose a toast: to the coope

39、ration between And , to the health of Senator， cheers！ 最后，我借主人的酒，提議為干杯！Lastly， taking up this glass of fine wine, I propose a toast to 請(qǐng)各位舉杯并同我一起為所有在座的朋友們的健康干杯！Id ask you to raise your glass and join me in a toast ot the health of all our friends present here。 敬您一杯！Heres to you！ 祝你健康！To your health！

40、 我要為此干杯！Ill drink to that! 隨量!Whatever you like！ 我失陪一會(huì)兒！Excuse me for a minute。 菜不好,請(qǐng)多多包涵！Hope you enjoy yourself. 女士們先生們,歡迎各位光臨，演出很快就要開(kāi)始了，請(qǐng)盡快就坐。Ladies and gentlemen， good evening。 The concert/show would start soon。 Please get yourself seated. Thank you. 招待會(huì)現(xiàn)在開(kāi)始.The reception will now begin。 全體起立，奏國(guó)

41、歌！All rise please. For the P。R。C.National Anthem! 出席今天招待會(huì)的貴賓有The distinguished guests paarticipating the reception are 現(xiàn)在請(qǐng)講話I have the honour to call upon 開(kāi)幕式現(xiàn)在結(jié)束。This concludes the opening ceremony。 隆重慶祝Grand celebration 慶祝成立一周年Celebrating the 1st Anniversary of the Establishment of 熱烈祝賀第一屆錦標(biāo)賽Hail

42、the first FIFA of 值此節(jié)日之際致以節(jié)日的祝賀!On the occasion of the season, I would like to extend season's greetings。 祝您工作順利、事業(yè)成功、身體健康、家庭幸福!Wish you the very best of luck in your job， every success in your future endeavours， good health and a happy family! 衷心祝賀您當(dāng)選Hearty congratulations on your recent electi

43、on as 舉行會(huì)議/研討會(huì)/大會(huì)/座談會(huì)/學(xué)術(shù)報(bào)告會(huì)Hold a meeting/seminar/conference/forum/symposium 贊助人/主辦人/承辦人/協(xié)辦人Patron/sponsor/organizer/coorganizer 舉行談判常用酒店英語(yǔ)詞匯大全如下： Restaurant 酒店里面的稱為餐廳，酒店外的可以叫飯館或者餐館都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 Kingsize 特大號(hào)床 Queen-size 大號(hào)床 Twin beds 雙床房 Single bed 單床房 Double room

44、雙人間 Single room 單人間 Suite 套房 Studio suite 公寓套房 Adjoining room 相鄰房 Connecting room 連通房 Executive Floor 行政樓層 Bellboy 行李員 Concierge 禮賓 Receptionist 前臺(tái)接待 Reception/Front desk 前臺(tái) Coach 旅游大巴 Reservation 預(yù)訂(不是預(yù)定) Doorman 門房 門童 Housekeeping staff 客房清潔人員 Room service 客房服務(wù),有時(shí)特指客房送餐服務(wù) Ground 花園 Tip 小費(fèi) Service

45、charge 服務(wù)費(fèi) Turn down 開(kāi)夜床服務(wù)（指的是傍晚的時(shí)候再次整理房間,使客人晚上睡的舒服） Executive room 商務(wù)房 Shuttle bus 班車 Do Not Disturb Sign /DND sign請(qǐng)勿打擾牌 Please Make Up sign /PMU sign 請(qǐng)收拾房間牌 checkout 退房 check-in 登記入住 lobby 大堂 Owner response： 業(yè)主回復(fù) Porter門房 Hotel Concierge酒店禮賓部 Procurement Manager; Purchasing Manager采購(gòu)部經(jīng)理 Food &

46、 Beverage Manager; Catering Manager餐飲部經(jīng)理 Table Hostess餐桌女服務(wù)員 Kitchen Hand； Kitchen Help; Kitchen Worker廚工 Cook； Chef廚師 Head Chef廚師長(zhǎng) Cook炊事員 Assistant Manager大堂副理 Lobby Manager大堂經(jīng)理 Tourist Guide導(dǎo)游 Sauce Cook調(diào)味汁廚師 Restaurant Manager飯店經(jīng)理 Rooms Division Manager房務(wù)部經(jīng)理 Second Chef副廚師長(zhǎng) Second Waiter副領(lǐng)班 Trai

47、nee Manager見(jiàn)習(xí)經(jīng)理 Receptionist接待員 Bar Operative酒吧服務(wù)員 Hotel Accountant酒店會(huì)計(jì) Chief Accountant; Financial Controller酒店主管會(huì)計(jì);財(cái)務(wù)總監(jiān) Housekeeping Manager客房部經(jīng)理 Executive Housekeeper; Head Housekeeper客房部主管 Chambermaid客房女服務(wù)員 Head Waiter ；Captain領(lǐng)班 Floor Attendant樓層服務(wù)員 Travel Agent 旅游中介 Doorman門童 Pantryman配餐員 Fron

48、t Desk Manager前臺(tái)經(jīng)理 Front Office Supervisor前臺(tái)領(lǐng)班 Front Office Manager前廳經(jīng)理 Assistant Front Office Manager前廳副理 Cleaner清潔工 Food Checker食品檢驗(yàn)員 Vegetable Cook蔬菜廚師 Materials Manager物料經(jīng)理 Western-Style Restaurant Manager西餐部經(jīng)理 Executive Assistant Manager行政副經(jīng)理 Assistant Banquet Manager宴會(huì)部副經(jīng)理 Banquet Manager宴會(huì)部經(jīng)理

49、 Night Manager夜班經(jīng)理 Hotel Greeter迎賓員 Reservation Manager預(yù)訂部經(jīng)理 ChineseStyle Restaurant Manager中餐部經(jīng)理 Resident Manager駐店經(jīng)理 Front Clerk; Reception Clerk總臺(tái)接待員 酒店崗位: 客房預(yù)定 room reservation 客 滿 fully booked 房間種類 types of rooms 雙 人 房 double room 標(biāo) 準(zhǔn) 房 standard room 雙 床 房 twin room 高 級(jí) 房 superior room 豪 華 房 de

50、luxe room 商 務(wù) 房 executive room 套 房 suite 普通套房 junior room 高級(jí)套房 senior suite 總統(tǒng)套房 Presidential suite 朝南的房間 a room facing south 公寓套房 studio room 連 通 房 connecting room 相 鄰 房 adjoining room 沒(méi)有按預(yù)定抵店 no show 確 認(rèn) 信 letter of confirmation 服 務(wù) 費(fèi) service charge 額外費(fèi)用 extra charge 班 車 shuttle bus 全 價(jià) full price

51、 折 扣 價(jià) discounted price 標(biāo) 準(zhǔn) 價(jià) rack rate 優(yōu) 惠 價(jià) special price 免 費(fèi) complimentary rate 特大號(hào)床 king-size bed 大 號(hào) 床 queensize bed 推 遲 postpone 空 房 Vacancy/vacant room 取消 cancel/cancellation 更改 change 預(yù)定 book/reserve 自動(dòng)門 automatic door 登記入住 check in 結(jié)帳 check out 一件行李 a piece of baggage/luggage 背包 shoulder ba

52、g 紙箱 cardboard box 手提箱 briefcase 汽車行李箱 luggage trunk 送行李 send up 填寫 fill out 名牌 name tag 夜床服務(wù) turn down service 打掃房間 make up 稍稍整理 tidy up 洗衣項(xiàng)目 laundry items 加快服務(wù) express service 核對(duì) check 包間 private room 菜單 menu 套餐 set menu 定滿了 fully booked 租 rent 計(jì)劃表 schedule 推舉 recommend 酒店內(nèi)設(shè)施 adapter 連接器 brief eas

53、e 公文包 out of order 壞了 coupon獎(jiǎng)券 Food Mall 食品街 Ancient Culture Street古文化街 fire sprinkler 滅火噴淋 coat hanger 大衣架 pillow 枕頭 heating control 加熱控制 ice tongs 冰夾 chair 椅子 bedside table 床頭桌 ceiling light 頂燈 luggage stand 行李架 swimming bag游泳袋 power socket 電源插座 note pad 記事簿 shoe basket鞋籃 ice bucket 冰桶 security la

54、tch安全門 dry cleaning docket 干洗單 breakfast menu 早餐菜單 light switch 燈開(kāi)關(guān) air conditioner vent 空調(diào)排風(fēng)口 pillow case枕套 coffee table 咖啡桌 wall paper 壁紙 hair dryer 吹風(fēng)機(jī) standing lamp 地?zé)?valet stand 衣物架 switch 開(kāi)關(guān) desk chair （與書桌配套的)椅子 laundry docket 洗衣單 Do Not Disturb Sign 請(qǐng)勿打擾牌 DND sign請(qǐng)勿打擾牌 chest of drawers 帶抽屜的柜廚 sheer curtains 紗窗簾 desk lamp 臺(tái)燈 television cabinet 電視柜 single bed 單人床 double bed 雙人床 desk書桌 dusting 去塵 toilet brush 馬桶刷子 refuse bag 廢物袋 mopping 拖地 scrub 檫洗 dustpan and brush 簸箕和刷子 detergent 清潔劑 vacuum cleaner 吸塵器 mop 拖把 shampoo