《酒店情境英語》M4U4Miscellaneousservice教案

1、4z y-p-A 教案授課日期周次課次授課班級課時課型New課題名稱Module 4 Unit 4 Miscellaneous service執(zhí)教教師一、教學(xué)目標1、知識與技能：(1) master the basic knowledge of miscellaneous service(2) master the new words in the dialogues(3) master dialogues2、過程與方法：(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative le

2、arning approach(4) Situational learning approach二、教學(xué)重點與難點3、情感、態(tài)度與價值觀：(1) Ss can learn about the basic knowledge of miscellaneous service(2) Ss can learn basic miscellaneous service procedures(3) Ss can learn some basic miscellaneous service skills教學(xué)重點：(1) To present the knowledge of miscellaneous se

3、rvice(2) To present the dialogues教學(xué)難點：Practice the dialogues and play the role in English in mocked situations三、教學(xué)方法(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach四、教學(xué)輔助器具Books, multi-media, chalk. Blackboard教學(xué)過程

4、1 Lead-in:1) ReviewWhat are the procedures of the laundry service?Ask the students to play the roles2) Look and match:iron ironing board hair dryer hangerblanketslipperscrib sewing kit1. sewing kit2. hanger3. hair dryer4. blanket5. crib6. iron7. slippers8. ironing board3) Keep these important tips i

5、n mind when serving:Greet the guest and offer your help.Promise to lend it to the guest if you can.Explain the charge for the items if necessary.Ask the guest to go through the formalities.Promise to send it to the guest s room right away.2. Pre-task:1. Good morning. How may I help you?早上好。能為您服務(wù)嗎？2.

6、 What would you like to borrow?您要借什么？3. One extra blanket and one ironing board. Is that Mrs. White in Room 1002?一條毛毯和一塊熨衣板。1002 房的懷特夫人對嗎？4. I ll bring them to you right away.我馬上給您送來。5. I m sorry to hear that. I ll send an electrician from the Maintenance Department to your room to checright away.聽到

7、這個感到非常遺憾。我馬上從維保部派名電工到您的房間來看看。6. Everything is ok now. Please have a check.沒問題了。請您查看一下7. We provide very good baby-sitting service.我們提供優(yōu)質(zhì)的托嬰服務(wù)。8. We charge RMB 40 for the service by the hour, for a minimum of three hours.此項服務(wù)每小時我們收40 元人民幣，三小時起算。9. All the babysitters are patient, well-educated and re

8、liable.我們所有的保姆都非常耐心，受過良好教育的及可靠的。10. We don t take care of children under 18 months old.我們不照看18 個月以下的孩子。11. If you ask the Housekeeping, they will give you more information and send a confirmation form for you to sign.如果您向客房部咨詢，他們會更詳細地告訴您并會送張確認單讓您簽字的。12. Just let us know what you need, and if we can,

9、 we ll oblige.如果您有何需求請告知我們，如果能的話我們會盡力的。Let s study dialogues:Dialogue 1:Listen and answer questions:What problem does the guest have?Which department will the housekeeping clerk inform?What other problem does the guest have?What will the repairman do?Dialogue 2:Listen and answer questions:What does

10、the guest need?What else does Mrs. White need?What s wrong with the mattress?Dialogue 3:Listen and answer questions:What items is Mrs. White going to borrow?Will she pay for that? If she will, how much is it?Can the guest get the extra bed right now? Why not?Dialogue 4:Listen and answer questions:Wh

11、at is the guest calling for?What do you think of the baby-sitters there?Is it a free service?What s the price for this service?Answers to the exercises:1. Listening.A. Listen and choose the correct words in the table ,then write down the words you hear and their Chinese meanings.shaver剃須刀slippers拖鞋i

12、roning board 熨衣板chair椅子pillow枕頭quilt被子blanket毛毯hanger衣架towel毛巾hairdryer吹風(fēng)blanketshaverhairdryertowelironing boardhangerchairslipperspillowquiltB. Listen to the dialogue and fill in the blanks.A: Room AttendantB: GuestA: Good morning, Mr. White. How may I help you?B: Some friends of ours will be visi

13、ting us this evening. Can you buy some fruit for me?A: Sure. What kind of fruit would you like, apples, oranges, bananas or grapes?B: Buy me some apples and bananas.A: How many kilos of each?B: One kilo of each will be enough.A: Yes, sir. Would you like some refreshments and beer?B: Well, I ve alrea

14、dy bought some cold dishes and some pastries. But I ll nbeeeedr.four cans o A: Yes, Mr. White. So you need fruit and four cans of Qingdao beer. Am I correct?B: That s right. Here is 100 yuan. Is it enough?A: Definitely. I ll get it for you as soon as possible.B: Thank you.A: My pleasure.2. Make out

15、the correct doers for the following jobs.electrician repairing worn-out electric wire for a lamp in a guest room carpenterrepairing wooden chairs and tablesPA attendant watering the hotel lawn plumberrepairing a dripping toiletfloor attendant opening the door for the guest with a duplicate key PA at

16、tendant vacuuming the carpet in the lobby valetcleaningthe dirty linensvaletpressingthe cleaned clothesplumberoperating the heating systemroom attendant cleaning the bathroom in the guest roomelectricianvaletplumberroom attendantfloor attendantPA attendantcarpenter3. What would you respond to the gu

17、ests p roblems listed below? Write down your answers and discuss with your partner.1) Guest: I wish the mattress were not so thin.Room Attendant: I m sorry to hear that. I ll get you another one.m) Guest: We need one more toothpaste and one toothbrush.Room Attendant: I send them to your room right a

18、way.Guest: There is no light bulb in the bedside lamp.Room Attendant: I m sorry. I ll ask the electrician to send it to you right away. n) Guest: The toilet seat is loose.Room Attendant: I ll send for a repairman to your room right away. o) Guest: I need an extra bed.Room Attendant: No problem, but

19、you have to go to the Front Office to go through some formalities. p) Guest: The TV set is wobbly.Room Attendant: I m sorry, I ll send for an electrician to your room right away. q) Guest: We need a babysitter.Room Attendant: Yes, we have some well-educated and reliable babysitters under the room ce

20、nter.4. Read the following sentences aloud and translate them orally.I ll have it brought up right away. 我馬上叫人送上來。Would you like me to buy some fruit for you? 您需要我?guī)湍I些水果嗎？I ll have them bought for you as soon as possible. 我盡快幫您買來。 What kind of fruit would you like to have? 您想要什么水果？I m sorry to hear

21、that. I ll inform the maintenance right away. 聽到這個非常遺憾，我馬上通知維保部。I m sorry to hear that. I ll get you another mattress. 聽到這個非常遺憾。我給您拿一個床墊來。We will send a plumber right away. 我們馬上派個管道工來。We re glad to do it if we can. 如果我們能的話我們很樂意為您做。Would you please fill in this form and sign here? 麻煩您填一下這個表格并在這兒簽名好嗎？

22、Have a pleasant evening. 祝您晚上過得愉快！5. Choose the proper responses to the guest s complaints.Complaints:Can you send someone up? The bulb of my desk lamp is broken.Can you help me? I can t find the telephone directory in my room.The bed sheet hasn t baenegnecdh.Hello, I m in Room 1002. It seems no one

23、 cleans my room.I m not satisfied with this room. The refrigerator is making too much noise.I ve just unpacked. I ve found there is no clothes hangers in the wardrobe.I m afraid your chambermaid hasna t hotroduognhe job. The bathtub hasnbeentcleaned.I m sorry to tell you that the ashtray needs empty

24、ing.Responses:Oh, I m sorry. I ll empty it for you.I m sorry to hear that. There should be one in every guest room. I ll have it sent up to youReally? I m awfully sorry about that. I ll make sure we will come and clean it right away.Sorry. The electrician will be up to replace it immediately.I m sor

25、ry, sir. The chambermaid should have changed it. I ll tell her to come up and change it foI do apologize for that. I ll ask the chambermaid to send some to your room.I m very sorry. I ll ask the room attendant and do the coler aynoiungrigf ht away.Sorry to hear that. I ll send an electrician to your

26、 room to have a check right away.1 D, 2 B, 3 E, 4 G, 5 H, 6 F, 7 C , 8 A6. Complete the following dialogue according to the Chinese in the brackets.Housekeeper: Good evening, Housekeeping. How may I help you?Guest: Good evening. This is Mrs White in Room 1002. I d like a cot.（我需要張嬰兒床）Housekeeper: I

27、see. But you have to go to the Front Office（ 但是您得去前臺） for permission.Guest: Why do I have to go there（ 為什么我要去那里呢）? Aren t you in charge of it?Housekeeper: It s the hotel s regulation（這是飯店的規(guī)定 ）.The receptionist should have you go throughcertain formalities. The hotel will charge you for the cot（ 這個嬰兒

28、床飯店是要收費的）.Guest: I see. How much is it?Housekeeper: 200 yuan per night（ 每晚 200 元 ）.Guest: OK. I ll go to the front office right away.Housekeeper: Thank you for your cooperation and understanding （ 謝謝您的理解和合作）, Mrs White. I hopeyou will have a pleasant evening（ 您度過一個愉快的晚上）.7. Complete the following di

29、alogue.Guest: Attendant, will you do me a favor?Room attendant: Certainly, sir.We are glad to do if we can.Guest: My wife and I want to go to a party this evening. So can you look after the baby for us? It tilsl midnight.Room attendant: I see, sir. But I m sorrtyo say I can t do that for you.It s ag

30、ainst the hotel s regula Attendants cannot do their jobs and look after children properly at the same time.Guest: What should I do then?Room attendant: Don tworry, sir. We have a very good baby-sitting service in our hotel. The sitters are well-educated and reliable.Guest: Great. Can you get in touc

31、h with them for me and do you know the terms? Room attendant: Of course, it s 30 yuan an hour for a minimum of 3 hours.Guest: I see, thank you.8.1.Translate the following sentences into English. 實在抱歉，我可以看一下嗎？I m really sorry. May I have a look?2. 沒有前廳的許可我們是不可以給您加床的We can t give you an extra bed with

32、out the permission of the Front Office.3.我馬上給您拿幾個來，五個夠了嗎？I ll bring some to you right away. Five is enough?4. 我們提供托嬰服務(wù)。We provide baby-sitting service.5. 我們馬上給維修部打電話。6.We will call the Maintenance Department right away. 我們希望能早點知道就好了。We wish we had known it earlier.9. Role-play.1. You are a housekeeping clerk. You are receiving a phone call from a guest. He wants to borrow some chairs and he needs more hangers.1) Greet the gue