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1、ONE Compa ny Operati on and Man ageme nt第一單元公司運作與管理1.1 Teamwork團隊合作Teamwork團隊合作，團隊精神橫向企業(yè)結(jié)構(gòu)Team-based以團隊為根底的Horizontal ?h? r ?z a ntl ?h? r?z a ntl organization structureCorporate goals企業(yè)目標Charter 規(guī)章，章程Be acco un table for對負有責任Creative inn ovati on創(chuàng)新改革，創(chuàng)新創(chuàng)造創(chuàng)新精神Reward system獎勵制度Pay back回報，報償In dividua

2、lity個性In depe ndent thi nki ng獨立的思想Group decisi on-mak ing集體決策Man agerial skill管理技能Coordi nate使協(xié)調(diào)，調(diào)整In terpers onal relati on ship人際關(guān)系Mutual trust相互信任Bring out the pote ntials充分發(fā)揮潛能Closely-k nit關(guān)系密切的Keep track of跟蹤，追蹤Time-c onsuming 花費時間的Line ma nager 部門經(jīng)理，業(yè)務(wù)經(jīng)理與行政經(jīng)理相對Pre-buildi ng團隊建設(shè)Nurture 培養(yǎng)，教育，開

3、展 'n ?:t ? ?vt.養(yǎng)冃；培冃，培養(yǎng)n.教養(yǎng),培育Nurture team dyn amicsdai' n?miks 培養(yǎng)團隊活力Promote pr ?'m?ut team spirit 提倡團隊精神Drive team success 驅(qū)使團隊成功Mi ni mize 'mi nimaiz將減少到最少，最小化In hibit i n'hibit約束，抑止Liven 'la ? v?n up 使有生氣Training session 'se? ?n 場訓(xùn)練，培訓(xùn)課期Rafting 'ra :fti ?漂流Rock cl

4、imbi ng 攀巖Teammate 隊友Impact影響，效果Complementary ,k ? mpl?'ment ?ri:,-tri:補充的，互補的Revitalize ri:'va ? tl,a ? z使新生，給予新的活力Trait treit個人性格方面的特征，顯著的特點Commitment k ?'mitm ?nt敬業(yè)精神In terpers onal com muni cati on skills人際交際技能，亦作 in terpers onal skillsAddress 處理事情How to Make Teams Effective如何組建精銳的團隊

5、People in every workplace talk about building the team, working as a team, and my team, but few understandhow to create the experie nee of teamwork or how to develop an effective team.在各種工作場合，人們都在談?wù)搱F隊建設(shè)、團隊合作、自己的團隊，但是卻很少有人真正理解如何體驗團隊合作以及如何組建一支精銳的團隊。Belonging to a team, in the broadest sense, is a resu

6、lt of feeling part of something larger than yourself.屬于一個團隊，就是體驗自己成為比自己更大的團體的一局部。It has a lot to do with your un dersta nding of the missi on or objectives of your orga ni zati on.這在很大程度上與你對企業(yè)任務(wù)和目標的理解有關(guān)。In a team-orie nted environment, you con tribute to the overall success of the orga ni zati on.在以

7、團隊為導(dǎo)向的環(huán)境里，你要為企業(yè)的全面成功做出自己的奉獻。You work with fellow members of the orga ni zati on to produce these results.Even though you have a specific job function and you belong to a specific department, you are unified with other organization members to accomplish the overall objectives. 即使你屬于某個工作部門，有著具體工作職責，你仍

8、然要與其他同事團結(jié)一致去實現(xiàn)這些總體目標。The bigger picture drives your actions; your function exists to serve the bigger picture. 你的行動受到企業(yè)更大目標的驅(qū)使，你的職責效勞于企業(yè)更大的目標。Therefore, executives, managers, and organization staff members universallyexplore ways to improve businessresults and profitability.因而，行政主管、經(jīng)理以及組織的普通員工無不對提高企

9、業(yè)績效和盈利能力的方法進行探討。Many view team-based, Horizontal?h? r?z a ntl organizationstructures as the best design for involvingall employees in creating business success. 許多人認為，讓全體員工參與、為企業(yè)成功共同努力的最好策略是采取以團隊為根底的橫向企業(yè)結(jié)構(gòu)。Successful team building requires attention to each of the followingTwelve Cs .成功的團隊建設(shè)要遵循以下 12

10、 條建議：Clear expectations:Do team members understand why the team was created?明確目標：團隊成員是否明確團隊組建的目的？Context: Can team members define their team's importance to the accomplishment of corporate goals?組建背景：團隊成員是否明確團隊對于實現(xiàn)企業(yè)目標的重要性？Commitment: Do team members perceive their service as valuable to the org

11、anization and to their own careers? 敬業(yè)精神：團隊成員是否認識到團隊對于企業(yè)以及對自身事業(yè)的成功都很重要？Competence: Does the team feel that its members have the knowledge, skill, and capability to address the issues for which the team was formed?團隊能力：團隊是否感知其成員擁有應(yīng)對種種問題的知識、技能和實際能力？而團隊組建的目的就是為了解決這些問 題。Charter: Has the team taken its a

12、ssigned area of responsibility and designed its own mission, vision, and strategies to accomplish the mission?團隊規(guī)章：團隊是否明確自己的職責范圍并規(guī)劃出自己的目標、遠景和對策以完成使命？Control: Do team members hold each other accountable for project timelines, commitments, and results? 內(nèi)部控制：團隊成員是否對工程時間安排、應(yīng)承當?shù)牧x務(wù)和結(jié)果等共同負有責任？Communication

13、: Do team members communicate clearly and honestly with each other? 內(nèi)部溝通：團隊成員之間能否明確、老實地進行相互溝通？Creative Innovation:Does the team value creative thinking, unique solutions, and new ideas?創(chuàng)新改革：團隊是否注重鼓勵創(chuàng)新思維、獨特的解決方法和新的想法？Consequences: Is the organization designing reward systems that recognize both team

14、and individual performance?結(jié)果影響：團隊是否制定獎勵制度來獎勵團隊以及個人的工作表現(xiàn)？Coordination: Are teams coordinated by a central leadership that assists the groups to obtain what they need for success?協(xié)調(diào)配合 : 團隊是否有領(lǐng)導(dǎo)核心來協(xié)調(diào)工作、幫助各小組取得成功？Cultural Change: Does the organization recognize thatthe more it can change its climate to

15、 support teams,the more it will receive in pay back from the work of the teams? 改良文化：企業(yè)是否認識到越是通過改變企業(yè)氣氛來支持團隊的工作，就越能夠從團隊的工作中得到回報？Spend time and attention on each of these twelve tips to ensure your work teams contribute most effectively to your business success.要認真關(guān)注這 12 條建議，以保證你的團隊能為企業(yè)的成功最有效地作出努力。PAR

16、T ONE: Interview(1) Do you like working in a team or on your own?(why?) 你喜歡在團隊與個人合作還是單獨工作？I like working in a team, as the proverb 'pr ? v?b goes: Two heads are better than one. In a team,I can learn from my fellow workers, get help from them when I ' m under pressure. And the most important

17、 thing is : I can learn to communicate with all sorts of people.(2) How important is the central leadership of a team? 團隊的核心領(lǐng)導(dǎo)有多重要？It ' s very important. You need someone with managerial skills to lead within the team: he is able to seethe big picture of the work going on , to engage others, coo

18、rdinate interpersonal relationship and organize resources effectively.(3) Do you prefer to work in small teams or big teams?(why)你喜歡在小型團隊還是在大型團隊中工作？I prefer to work in a big team. You see, when you work with more people, you get a chanee to listen to different points of view, to learn to see thingsi

19、n different perspectives p?'spektiv . It ' s also more ehallengingas you have to coord in ate with more people,(4) Is it n ecessary for a team to have regular meet in gs?團隊是否有必要定期開會？Yes, I think it' s absolutely necessary. Regular meetings can enable team members to keep track of workpro

20、gress and it' s a means of considering information and making collective decisions.PART TWO: Mini-prese ntatio n ,prezWhat' s importa nt whe n ？Evaluati ng the success of teamworkMutual 'mju:t ? u?l trustFull co-operati on?n'tei ? ?n衡量團隊成功與否需要考慮哪些要點?相互信任通力合作Mutual trust is the first

21、secret of successful teamwork. When members share a trusti ng relati on ship, theywill feel free to express their views, un dersta nd each other ' s capabilities and limitati ons,and com muni catewith each other timely. This helps to bring out the pote ntials,experie nee and creativity of the in

22、 dividualand create good work en vir onment.Full co-operati on among team members has a direct impact on the success or failure of the team. When teammembers develop a strong aware ness of cooperati on, they would make collective efforts to achieve the com mon objectives and en sure a higher level o

23、f quality and workma nship.On top of that, timely com muni cati on and decisi on maki ng will also help to improve work efficie ncy.相互信任是團隊合作成功的秘密之一，當團隊成員建立相互信任的關(guān)系，他們就可以毫無束縛的表達自己的觀點，相互了解對方的能力和缺點，而且可以及時相互溝通。這將有助于激發(fā)個人潛力、經(jīng)驗、和創(chuàng)造力并且可以營造良好的 工作環(huán)境。團隊成員的通力合作也對會直接影響團隊成功的失敗。當團隊成員有強烈的合作意識，他們將會共同努力到達共同的目標。并確保高水平

24、的質(zhì)量及工藝。除此之外，及時的溝通和做決定也將幫助改善工作效率。PART THREE DiscussionTeamworkYour company is offeringa brief training programme on team buildingfor line managers. You have been askedto help pla n the programme. Discuss the situati on together, and decide:what issues should the programme focus onwhat kind of activit

25、ies should be in cluded團隊合作你們公司正在考慮為部門經(jīng)理提供關(guān)于團隊建設(shè)的短期培訓(xùn)課程。請你們協(xié)助籌劃這一課程。討論并決定：該培訓(xùn)課程應(yīng)集中在哪些問題上應(yīng)包含哪些活動A: Well, I think it ' s a good idea that our company is planning to offer a training programme on team building for all line man agers.B: Yes. We need to work out the focus of this programme.A: In my o

26、pi nion, we should , first of all, focus on issues like how to form an effective team and how toimprove com muni cati on within the team. These are the most importa nt things we n eed to con sider whe n holdi ng a trai ning programme.B: Yes, I quite agree with you. Understanding these issues is the

27、pre-requisite pri:'rekw? z? t ofsuccessful team-building. Besides that, how to nurture team dynamics should be another focus of our training programme, I mean, analyse and encourage the dynamics that drive team success and minimize the factors that in hibit thehealthy functioning of the team.A:

28、Yes, only when all team members are motivated ?m? t ? ve? t ? d, and they give good performanee in work.B: So we can in clude in our programme, the activities that help to promote team spirit, activities thathelp develop employee motivati on and improve com muni cati on.A: Well, we can provide team

29、buildi ng games, and outdoor activities that live n up the training sessi ons.B: I ' m quite with you here. We can organize outdoor adventures like rafting, sailing and rock climbing.These events serve to in crease pers onal aware ness of abilities and compleme ntary ,k ? mpl?'me nt ?ri:, -t

30、ri: skills in your teammates.A: it ' s a very good idea. These excitingactivities not onlyencourage team participation, problem sovingand revitalize morale , they also add some fun and variation to our programme.B: And in fulfilling their potentials, everyone in the team learns to understand oth

31、er people ' s capacities and learns to appreciate the impact of their traits on team dynamics.A: Yes, mutual understanding and mutual trust are indispensable , ? ndis'pens ?bl to effective team building.A：我覺得公司方案為所有部門經(jīng)理提供團隊建設(shè)的培訓(xùn)課程真是個好主意。B: 是的，我們需要想出此次活動的重點。A:我的觀點是，我們首先應(yīng)該把重點放在如何組建一個有效率的團隊和如何改

32、善團隊關(guān)系的方面。當我們舉辦培訓(xùn)課 程時，這些是我們需要考慮的最重要的事情。B:是的，我非常同意你的看法。成功的團隊建設(shè)前提就是了解你所說的這些問題。除此之外，怎樣激發(fā)團隊活力應(yīng)該 是我們培訓(xùn)課程的另一個需要重視的方面，我的意思是，分析和鼓勵團隊成功的動力，使抑制團隊良性運作的因素減 少到最小。A:是的，只有當所有團隊成員都充滿動力，他們在工作中才會表現(xiàn)出好的成績。B:因此我們應(yīng)該將能幫助發(fā)揚團隊合作精神、幫助開展員工積極性和提高溝通的活動包括在我們的課程中。A:是的，我們可以提供團隊建設(shè)的游戲，和戶外活動讓培訓(xùn)課程充滿活力。B:我同意你的看法。我們可以組織像漂流、航海和攀巖等戶外探險。這些工

33、程幫助增強個人意識的能力和與隊友互補 的技能。A: 這是個好主意。這些沖動人心的活動不僅可以鼓勵隊員、解決問題和重振士氣。也可以為我們的課程增加樂趣和 使其多樣化。B:為了挖掘他們的潛力，團隊中每個人學(xué)會去了解其他人的能力以及學(xué)會去欣賞他們對團隊動力影響的特質(zhì)。A:是的，相互了解和相互信任對于有效的團隊建設(shè)是必不可少的。 1 What are the characteristics ,k?rikt ?'ristik of a good team?一個良好的團隊有哪些特點？Characteristics like mutual trust, co-operation, commitmen

34、t, openness of expression among team members are essential to a good team. Besides, a team should also be clear about the common goals they aim to attain. 2 What might be the disadvantages of working in a team environment? 在團隊中工作有哪些不利因素？Sometimes, team membership requires you to give up some individ

35、uality ,? nd?,v ? d?u:'?l ? ti: in orderfor the team to function as a whole. Sometimes you feel your own contribution to the team cannot be measured, so you work less than you would individually.3) Would you like to take part in a programme for developing teamwork?(Why)Yes, of course. It offers

36、me opport un itiesto develop better in terpers onalcom muni cati on skills, and theseare esse ntial in my bus in ess career.(4) How might a compa ny measure the success of a training programme?公司應(yīng)該怎樣衡量培訓(xùn)課程的成?。縏o evaluate the impact of a training programme, we can see if the training has helped to ad

37、dress the issuesin the work, to see if there' s any improvement in the work performanee of the staff and ifit encouragescreative inno vati on and teamwork.(5) Do you thi nk a compa ny will always ben efit from staff trainin g?(Why?/Why no t?)你是否認為公司總是可以從員工培訓(xùn)中有所獲益？I think a compa ny can ben efit

38、much from staff training. Through training, employees will have a betterunderstanding of their work objectives, have greater commitment in their work, and acquire practicalworkingskills.Internal Com mun icatio ns內(nèi)部溝通Be committed to 致力于Be engaged in投身于，忙于Delivery 傳輸，傳送Corporate in formati on公司信息Visio

39、 n 設(shè)想，遠見Openn ess坦誠，公開In tegrity誠信，老實Paramount 'p?r ?,ma? nt極為重要的-wide(后綴，與名詞一起構(gòu)成形容詞或副詞)全范圍的Opinion survey意見調(diào)查Put in place 實施，到位Audie nce-drive n以受眾為導(dǎo)向的Communi cati ons approach溝通方式Segmentation ?se gi?n?tei ? ?n分割，切斷Integrated.？ nt ? gre ? t ? d platform 集成的信息平臺Cost efficiency i'fi?nsi本錢效率Di

40、gital media 數(shù)碼媒介Intran et企業(yè)內(nèi)部互聯(lián)網(wǎng)Notice-board 布告牌Resentment r ? 'zentm ?nt憤怒，不滿Open-minded胸襟開闊的Out-goi ng爽直的，樂于助人的，外向的Mettle 勇氣，精神Initiative i'nii ?tiv主動性Man ageme nt message 管理信息Performa nee excelle nee優(yōu)異表現(xiàn)Subordi nate s?'b ? :di nit下級，下屬E-mail n ewsletter 電郵通訊，電子郵件通訊，亦作E-n ewsletter, E-

41、n ews-letterTan gible performa nee sta ndards具體的工作標準Annual performanee reviews 對員工的年度業(yè)績考核，年度績效評估Staff appraisal 對員工的業(yè)績評估，業(yè)績考核Two-way com mun icatio n 雙向交流Voice one' s opinions about就發(fā)表自己的意見Column 'k ? l ?m報紙、雜志的專欄Layout版面設(shè)計Carto on picture漫畫Company logo 公司標識A sense of bel onging 歸屬感Work stat

42、i on工作站，工作處In formati on equality信息均等Have access to有權(quán)使用Channel渠道，通道Opi nion poll p民意測驗Internal communications內(nèi)部溝通Nokia is committed to a strong internal communications culture and practice. 諾基亞公司致力于建立一種強有力的內(nèi)部溝通文化和實踐體系。Its broad range of communications activities, channels and media strive to help em

43、ployees manage and use corporate information they receive in their work and organizational relationshipsand in doing so,諾基亞公司通過各種廣泛的溝通活動以及豐富的溝通渠道和媒介，盡力幫助員工管理和運用他們在工作中以及在企業(yè) 交往中獲得的公司信息。be fully engaged in the delivery of the company' s strategy and the Nokia Way.公司通過這種做法，切實傳播公司的運作策略以及“諾基亞之道Nokia p

44、romotes a culture where good communications practice is integrated into every day interaction with and between employees and where shared vision and goals, shared knowledge, openness, speed and integrity are paramount. 諾基亞公司倡導(dǎo)這樣一種公司文化：將良好的溝通習(xí)慣融入公司于員工以及員工與員工之間的日常交往之中。在這一 公司文化中，共同的期望和目標、共享的知識、坦誠、高效和誠信

45、高于一切。The company measures its performance in internal communications through the company-wide annual employee opinion survey as well as targeted surveys around specific communications activities. 諾基亞公司通過在公司上下進行一年一度的員工意見調(diào)查，以及針對具體溝通活動的目標調(diào)查，衡量公司內(nèi)部溝通方 面的績效。Nokia is putting in place an audience-driven co

46、mmunications approach to meet the diverse needs of its employees for information and communication, with emphasis on segmentation, customization and choice of access. 諾基亞公司正在實施以受眾為導(dǎo)向的溝通方式，以滿足員工對信息和交流的不同需要，著重強調(diào)溝通職能的切分、量 體裁衣的溝通方式以及溝通途徑和選擇。This work is supported by the development and use of common and

47、 integrated platforms and processes whichwill encourage cost efficiency in the use of internal and external resources and adoption over time of digital media.這項工作得以展開是通過開發(fā)和使用了普通以及集成的信息平臺和處理程序， 在運用內(nèi)外資源的過程中鼓勵本錢效率， 并采用了數(shù)碼媒介等方式。There are three primary channels for communicating with employee. Nokia peop

48、le magazine is published in the four most common languages in Nokia: English, Finnish, Chinese and German. Nokia News Service offers daily online news from around the organization, and the Intranet contains a vast amount of detailed company information.諾基亞公司和員工的溝通有三種不同的渠道。 ?諾基亞人?雜志采用四種語言出版：英語、芬蘭語、漢語

49、和德語；諾基 亞新聞效勞網(wǎng)每天提供在線的公司新聞；還有企業(yè)內(nèi)部互聯(lián)網(wǎng)，提供大量詳細的公司信息。PART ONE Interview(1) What are the methods of communication to staff in most companies? 大多數(shù)公司采用什么方式和員工進行溝 通？The most popular communication methods include: face-to-face communication, E-mails, telephone, notice-boards, etc. nowadays, the Intranet is a v

50、ery effective method of communication.(2) Do you think you are good at communicating with your boss?(Why?/Why not?) 你覺得自己善于和上司溝通嗎？ Yes. I think I' m quite good at communicating with people.Whenever I have some new ideas or resentment r ? 'zentm ?nt about my work . I ' ll talk to my boss

51、face to face. I ' m very frank and open-minded, ready to accept different opinions.(3) Is it important to let your manager know your ideas about work?(Why) 讓你的上司知道你對工作的看法是否重要？I think it' s very important. You see, I often make suggestions to my boss about internal development, anddiscuss are

52、as I would like to improve on. In this way, I' m contributing to the overall improvement of thecompany.(4) Do you think people can be trained to communicate more efficiently( Why)你認為通過培訓(xùn)人們是否可以更有效地進行溝通？Yes. I think it will be very helpful if employees get chances to attend training courses on int

53、erpersonal skills. Such training will enable them to communicate more effectively.Part Two: Mini-presentationWhat' s importa nt whe n ？Communciating management messages to the staffOverall purpose整體目標Feedback on performa nee對工作表現(xiàn)的反應(yīng)First of all , I think it ' s important to clearly state you

54、r overall purpose and expeetations.In this way,employee know exactly what they should do to meet work requirements andto achieve performanee exeellenee.In additi on to this, providi ng feedback on their performa nee is also importa nt. On the man agerial part, performa nee reviews help man agers to

55、keep track of possible problems in their own work. On the part of the employees, they get en couraged for their hard work and are give n eha nces to correct mistakes made on the job.Besides, managers should be more open in sharing information with their subord inates. They should letemployees know i

56、n advanee any proposed changes before they actually occur. This will enhance mutual un dersta nding and trust.首先，我認為清晰的陳述你的總體目標和期望是很重要的。這樣，員工可以確切的知道他們應(yīng)該做什么來滿足工作需求以及實現(xiàn)卓越的成績。除此之外，對他們的成績提出反應(yīng)意見也很重要。從管理的角度來看，績效評估幫助管理者追蹤他們自己可能發(fā)生的 問題；從員工的角度，他們努力工作得到鼓舞，工作中出現(xiàn)的問題也有時機得到糾正。另外，管理者應(yīng)該與下屬更開發(fā)的分享信息。任何建議的改變之前，他們應(yīng)該讓員工提

57、前知曉。這將加強相互的理解 及信任。PART THREE DiscussionE-mail NewsletterYou compa ny would like to in troduce an E-mail n ewsletter to send to all members regularly. You have bee nasked to help co-ord in ate the project. Discuss the situati on together, and decide:what kinds of articles and in formati on should be

58、in eludedwhat the n ewsletter should look like and how often it should be sent電子郵件快訊你們公司意欲創(chuàng)立一份電子郵件快訊，定期發(fā)給全體員工。請你們共同協(xié)調(diào)這一方案。討論并決定：電子郵件快訊中應(yīng)包含哪些文章和信息電子郵件快訊的版式、發(fā)送周期A： You see, our company is designing an E-mail newsletter for all staff members. It certainly is a verygood channel for internal communication.B: Yes. What information should be included, in your opinion?A: It should carr