management教學(xué)資料10erobbinsppt05r

1、copyright 2010 pearson education, inc. publishing as prentice hall51management stephen p. robbins mary coulter tenth editioncopyright 2010 pearson education, inc. publishing as prentice hall52 5.1 what is social responsibility?copyright 2010 pearson education, inc. publishing as prentice hall535.2 g

2、reen management.5.3 managers and ethical behaviorcopyright 2010 pearson education, inc. publishing as prentice hall545.4 encouraging ethical behavior5.5 social responsibility and ethics issues in todays world.copyright 2010 pearson education, inc. publishing as prentice hall555.5 social responsibili

3、ty issues in todays world. fish death caused by heavy pollution copper mine in michigan state 在冬春枯水季節(jié)，沙穎河兩在冬春枯水季節(jié)，沙穎河兩岸經(jīng)常臭氣逼人。距離沙穎岸經(jīng)常臭氣逼人。距離沙穎河不足百米的沈丘縣槐店鎮(zhèn)河不足百米的沈丘縣槐店鎮(zhèn)中學(xué)學(xué)生，只好帶上口罩和中學(xué)學(xué)生，只好帶上口罩和墨鏡堅(jiān)持上課。在淮河支流墨鏡堅(jiān)持上課。在淮河支流沙穎河沿岸的河南省沈丘縣沙穎河沿岸的河南省沈丘縣，出現(xiàn)了多個(gè)，出現(xiàn)了多個(gè)“癌癥高發(fā)村癌癥高發(fā)村”。有些村莊一年的非正常。有些村莊一年的非正常死亡人數(shù)竟有近人。因死亡人數(shù)竟有

4、近人。因?yàn)閼岩纱耸潞蜕撤f河水質(zhì)嚴(yán)為懷疑此事和沙穎河水質(zhì)嚴(yán)重污染有關(guān)，當(dāng)?shù)卮迕窦娂娭匚廴居嘘P(guān)，當(dāng)?shù)卮迕窦娂姼邇r(jià)購(gòu)買(mǎi)桶裝純凈水充當(dāng)飲高價(jià)購(gòu)買(mǎi)桶裝純凈水充當(dāng)飲用水源。用水源。industrial area around moscowwhat do our entrepreneurs do?wenchuan earthquake in 5.12discussionshould enterprises/ entrepreneurs assume social responsibilities? what responsibilities should enterprises/ entrepreneurs

5、 take?arguments against social responsibilitiescopyright 2010 pearson education, inc. publishing as prentice hall515arguments for social responsibilitycopyright 2010 pearson education, inc. publishing as prentice hall517responsibilities to employees not discriminating employees regular or irregular

6、training of employees construct good work environment for employeesresponsibilities to customers provide safe products provide correct product information provide rear sales service provide necessary instruction provide customers with free choice of productsresponsibilities to competitors not suppre

7、ss competition, no malicious competition cooperation while competition, competition while cooperation economy of scale social responsibilities to investors produce good investment return provide timely and accurate information to investorssocial responsibilities to community provide employment oppor

8、tunities pay back part of the profits to the community participate in public benefits or charity activitiescopyright 2010 pearson education, inc. publishing as prentice hall523social responsibility social responsivenessmajor considerationethical pragmaticfocus ends meansemphasis obligation responses

9、decision framework long term medium and short termsource: adapted from s.l. wartick and p.l. cochran, “the evolution of the corporate social performance model,” academy of management review, october 1985, p. 766.copyright 2010 pearson education, inc. publishing as prentice hall524copyright 2010 pear

10、son education, inc. publishing as prentice hall525source: social investment forum foundation.the economic function of manufacturing in china gross domestic product：1/3 industrial production： 4/5 national revenue： 1/3 total export： 90% employment： over 80 millionfeatures of chinese economic growth: e

11、xtensive typeenergy consumption of 1 dollar produced in china is 5.9 times of the average consumption of the 7 industrial countries in europe; 4.3 times of that of the united state; 7.7 times of that of germany and french; 11.5 times of that of japangreen manufacturing 綠色制造是一種綜合考慮環(huán)境影響和資源效率的現(xiàn)代制造模式，它的

12、目標(biāo)是使產(chǎn)品從設(shè)計(jì)、制造、運(yùn)輸、使用到報(bào)廢處理的整個(gè)產(chǎn)品生命周期中，對(duì)環(huán)境的負(fù)作用最小、資源效率最高。green week, berlin germany environmental-friendly car recycling action by nokia copyright 2010 pearson education, inc. publishing as prentice hall533copyright 2010 pearson education, inc. publishing as prentice hall534copyright 2010 pearson educatio

13、n, inc. publishing as prentice hall535source: based on r.e. freeman. j. pierce, and r. dodd. shades of green: business ethics and the environment (new york: oxford university press, 1995).copyright 2010 pearson education, inc. publishing as prentice hall536discussionlist some unethical behaviors by

14、our enterprisesshould employees use office phone to deal with private affairs?what should you do when you find that your boss or organization is involved in illegal business?do you have to ignore the illegal behaviors while you are loyal to your organization?what do you think of whistle-blowing? if

15、it will threaten your position, will you still blow the whistle?copyright 2010 pearson education, inc. publishing as prentice hall538views of ethics utilitarian view of ethics (道德的功利觀(guān)） rights views of ethics （道德的權(quán)力觀(guān)） theory of justice view of ethics （道德公正理論觀(guān)） integrative social contracts theory （社會(huì)契

16、約整合理論）copyright 2010 pearson education, inc. publishing as prentice hall540copyright 2010 pearson education, inc. publishing as prentice hall541copyright 2010 pearson education, inc. publishing as prentice hall542source: based on l. kohlberg, “moral stages and moralization: the cognitive-development

17、 approach,” in t. lickona (ed.). moral development and behavior: theory, research, and social issues (new york: holt, rinehart & winston, 1976), pp. 3435.copyright 2010 pearson education, inc. publishing as prentice hall543copyright 2010 pearson education, inc. publishing as prentice hall544story of

18、 a millionare and a beggarcopyright 2010 pearson education, inc. publishing as prentice hall546copyright 2010 pearson education, inc. publishing as prentice hall547broken window theorycopyright 2010 pearson education, inc. publishing as prentice hall549copyright 2010 pearson education, inc. publishi

19、ng as prentice hall550copyright 2010 pearson education, inc. publishing as prentice hall551human rights principle 1: support and respect the protection of international human rights within their sphere of influence.principle 2: make sure business corporations are not complicit in human rights abuses

20、.labor standards principle 3: freedom of association and the effective recognition of the right to collective bargaining. principle 4: the elimination of all forms of forced and compulsory labor. principle 5: the effective abolition of child labor. principle 6: the elimination of discrimination in r

21、espect of employment and occupation.environment principle 7: support a precautionary approach to environmental challenges. principle 8: undertake initiatives to promote greater environmental responsibility. principle 9: encourage the development and diffusion of environmentally friendly technologies

22、.principle 10: businesses should work against corruption in all its forms, including extortionand bribery.source: courtesy of global compact.copyright 2010 pearson education, inc. publishing as prentice hall552案例案例:mortor公司的正直公司的正直 mortor是一家最受矚目的朝道的商業(yè)實(shí)踐前進(jìn)的公司。公司的領(lǐng)導(dǎo)者很清楚地告訴員工，無(wú)論誰(shuí)在商業(yè)行為違反了公司的道德標(biāo)準(zhǔn)之一(這些道德標(biāo)

23、準(zhǔn)在全世界統(tǒng)一地實(shí)行)，結(jié)果都是立刻被解雇。曾有一個(gè)例子是這樣的： 在1950年那一年，mortor在全球的營(yíng)業(yè)額只有20億美元(現(xiàn)在的營(yíng)業(yè)額是200億美元)。公司競(jìng)標(biāo)南美某國(guó)政府的一個(gè)1000萬(wàn)美元的定單，做一個(gè)微波通訊系統(tǒng)。這一年的年未， mortor贏得了這個(gè)合同?？墒沁@個(gè)時(shí)候，公司里負(fù)責(zé)這個(gè)項(xiàng)目的主管卻說(shuō)他不愿意做這筆生意，這項(xiàng)目的主管說(shuō)，購(gòu)買(mǎi)設(shè)備的人希望mortor公司能夠把合同的金額改為1100萬(wàn)美元，并且提供更多的培訓(xùn)，這個(gè)主管認(rèn)為出來(lái)的100萬(wàn)元很可能會(huì)流到一些將軍的口袋之中。他不愿意跟這些從事不道德行為的進(jìn)行交易，他認(rèn)為這樣會(huì)有捐公司正直的信譽(yù)，所以雖然放棄這個(gè)定單會(huì)令公司損

24、失1000元萬(wàn)元，可是他還是愿意這樣做。copyright 2010 pearson education, inc. publishing as prentice hall554cluster 1. be a dependable organizational citizen1. comply with safety, health, and security regulations.2. demonstrate courtesy, respect, honesty, and fairness.3. illegal drugs and alcohol at work are prohibite

25、d.4. manage personal finances well.5. exhibit good attendance and punctuality.6. follow directives of supervisors.7. do not use abusive language.8. dress in business attire.9. firearms at work are prohibited.cluster 2. do not do anything unlawful or improper that will harm the organization1. conduct

26、 business in compliance with all laws.2. payments for unlawful purposes are prohibited.3. bribes are prohibited.4. avoid outside activities that impair duties.5. maintain confidentiality of records.6. comply with all antitrust and trade regulations.7. comply with all accounting rules and controls.8.

27、 do not use company property for personal benefit.9. employees are personally accountable for company funds.10. do not propagate false or misleading information.11. make decisions without regard for personal gain.cluster 3. be good to customers1. convey true claims in product advertisements.2. perfo

28、rm assigned duties to the best of your ability.3. provide products and services of the highest quality.source: f. r. david, “an empirical study of codes of business ethics: a strategic perspective,” paper presented at the 48th annual academy of management conference, anaheim, california, august 1988

29、.copyright 2010 pearson education, inc. publishing as prentice hall555copyright 2010 pearson education, inc. publishing as prentice hall5561.have you defined the problem accurately?2.how would you define the problem if you stood on the other side of the fence?3.how did this situation occur in the fi

30、rst place?4.to whom and to what do you give your loyalty as a person and as a member of the corporation?5.what is your intention in making this decision?6.how does this intention compare with the probable results?7.whom could your decision or action injure?8.can you discuss the problem with the affe

31、cted parties before you make the decision?9.are you confident that your position will be as valid over a long period of time as it seems now?10. could you disclose without qualm your decision or action to your boss, your chief executive officer, the board of directors, your family, society as a whole?11. what is the symbolic potential of your action if understood?