Continuity of Operations Template - Maryland Emergency ：操作模板-馬里蘭緊急的連續(xù)性

1、 state of maryland(insert agency name)(insert agency logo)maryland state continuity of operations (coop) planning templatemarch 2014 version 3.0martin omalley, governorkenneth mallette, maryland emergency management agency director47template structure and instructionsin each section of the template,

2、 there are instructions, sample verbiage, and references to worksheets that might be helpful in gathering data necessary to develop the coop plan.n instructions are in bold and italics to distinguish them from other parts of the template. these instructions should not appear in the final plan.n samp

3、le verbiage or language is provided to assist in developing the plan. the sample language provided in the template should be expanded, deleted, or modified as necessary to fit the needs of the agency using the template. this includes tables, charts, checklists, or other tools within the template.n t

4、he worksheets were created to help identify information needed in the development of the coop plan. they are primarily tools to assist in gathering raw data that should then be summarized for entry into the plan. if you do choose to use them, you can include the actual worksheet(s) in the plan, ente

5、r a summary of the information from the worksheets into the plan, or include the worksheets in an appendix. please customize the template by utilizing appropriate logos or seals. do not forget to take out “(insert name of department or agency)” throughout the template, as that was put in to help you

6、 tailor the template to your specific organization.finally, please add acronyms and definitions into the glossary that reflect the relevant terms used by your agency. to update the table of contents (toc) after edits to the document:1. right click on any line inside the toc to display a menu.2. sele

7、ct update field to display the update table of contents dialog box.3. select the update entire table radio button.4. click ok. the toc should generate new page numbers.to insert rows into tables:1. click on the last row in the table.2. on the top menu bar click on table to display the table menu.3.

8、select insert to display the insert menu (note that if you do not have a table selected the full menu will not display).4. select rows below to insert another row. 5. repeat as necessary.agencies with multiple department of divisions:coop planners may create a separate coop plan for each division, o

9、r copy tables in the various chapters to create a separate table for each division and add a title to the table for each division. be sure to include any divisional inter-dependencies in the coop plans.approvalsthis continuity of operations (coop) plan was prepared by (insert name of agency) to deve

10、lop, implement, and maintain a viable coop capability. this coop plan complies with applicable internal agency policy and state regulations, and supports recommendations provided in federal continuity directive 1 & 2 (fcd 1 & 2) and continuity guidance circular 1 & 2 (cgc 1 & 2). this coop plan has

11、been distributed internally within the (insert name of agency) and to external organizations that might be affected by its implementation.approved:_date _(title)approved:_date _(title)approved:_date _(title)approved:_date _(title)(insert name of agency) continuity of operations plantable of contents

12、privacy statement1record of changes2executive summary3introduction4purpose4applicability and scope4references5situation5assumptions6organization and assignment of responsibilities6concept of operations9essential functions12scenario 1: loss of access to a facility13scenario 2: loss of services due to

13、 a reduction of workforce17scenario 3: loss of services due to equipment or system failure22delegations of authority26alternate facility locations26go-kits27multi-year strategy and program management28training, testing, and exercises29coop plan maintenance29acronyms and definitions32appendices36appe

14、ndix a: personnel contact list (rapid recall list)37appendix b: essential functions38appendix c: modes of communication39appendix d: orders of succession40appendix e: delegations of authority41appendix f: vital records, systems, and equipment42appendix g: alternate facility locations43appendix h: ag

15、ency organizational chart45appendix i: job aides for essential functions46example list of tables individual agency requirements might alter the number and makeup of the tables included in the plan.table 1 - level of emergency and decision matrixtable 2 - essential functionstable 3 - orders of succes

16、siontable 4 - delegations of authoritytable 5 - coop alternate facility location sitestable 6 - (insert name of agency) coop teamtable 7 - coop plan maintenance tableprivacy statementpublic disclosure of this document would have a reasonable likelihood of threatening public safety by exposing vulner

17、abilities. it contains sensitive and confidential information that is not subject to the freedom of information act (foia) under maryland state government code 10-618(j). accordingly, the (insert name of agency) is withholding this plan from full public disclosure. refer any request for a copy of th

18、is document to (insert name of agency)s legal counsel.acknowledgmentsthe maryland emergency management agency (mema) thanks the virginia department of emergency management for the use of their template as a basis for the maryland state continuity of operations planning template.disclaimerwhile provi

19、ding a structure of procedures and guidelines, at no time is the (insert name of agency) coop plan to inhibit the use of experience and common sense by emergency operations personnel (mema leadership team and staff or any state of maryland agency or department representative) when determining the ac

20、tions and resources needed to protect and serve the citizens of the state of maryland. the details described in this plan may or may not apply to specific hazards and emergency situations. emergency operations personnel must use their discretion in each situation to determine the best course of acti

21、on. procedures listed in this plan serve as guidance but are not intended to replace the best judgment of those who are directly handling a specific emergency response.record of changessubmit recommended changes to this document to (insert name of agency) (insert name and e-mail of coop coordinator

22、of agency).change numbercopy numberdate enteredposted byexecutive summarythis section of the plan is optional. the executive summary briefly outlines the hazards that the agency faces and the content of the coop plan. it also describes what it is, whom it affects, and the circumstances under which i

23、t should be executed. sample language is provided below. please revise to reflect the summary of the finished plan.(insert name of agency) has always been prepared, to the greatest extent possible, to respond to all-hazard disasters and events. however, the agency has become increasingly aware of ho

24、w events could interrupt or possibly destroy its ability to effectively perform essential functions. consequently, (insert name of agency) has determined that it should develop and maintain a continuity of operations (coop) plan. coop planning is designed to develop and maintain a program that prese

25、rves, maintains, and reconstitutes the agencys ability to function effectively in a real or potential event. the (insert name of agency) coop plan encompasses the wide range of operations and services performed by the agency. it is tailored to its unique operations and essential functions performed.

26、introductionthis section of the plan is optional. the introduction explains the importance of coop planning to the agency. it also discusses the background for planning, referencing recent events that have led to the increased emphasis on the importance of a coop capability for the agency as a whole

27、. sample language is provided below. please revise to reflect the needs of the agency.(insert name of agency) has grown increasingly aware of how all types of events can disrupt operations and jeopardize the safety of agency personnel and partners. emergency planning, including coop planning, has be

28、come a necessary and required process for the agency. the all-hazards approach to coop planning ensures that regardless of the event, essential functions and services will continue to operate and be provided in some capacity. this approach includes preparing for natural, man-made, or technological e

29、mergencies. the (insert name of agency) is committed to the safety and protection of its personnel, contractors, and visitors. this plan provides the agency a framework that is designed to minimize potential impact during an event. purposethe section explains why the agency is developing a coop plan

30、. it explains the overall purpose of coop planning and the disruptions the plan will address. use the verbiage supplied below or insert language developed internally.the purpose of this coop plan is to provide the framework for (insert name of agency) to restore essential functions in the event of a

31、n emergency that affects operations. this document establishes the (insert name of agency)s coop program procedures for addressing three types of extended disruptions:n loss of access to a facility (as in fire);n loss of services due to a reduced workforce (as in pandemic influenza); andn loss of se

32、rvices due to equipment or systems failure (as in information technology (it) systems failure).this plan details procedures for implementing actions to continue essential functions within the recovery time objectives (rtos) established by the (insert name of agency)s coop team to maintain these esse

33、ntial functions for up to 30 days.applicability and scopethis section describes the organizational elements (e.g., divisions, offices, departments) covered by the plan, the times during which the plan is in effect, and its distribution. it also describes generally the agencys mission and goals. use

34、the verbiage supplied below or insert language developed internally. this document applies to (insert name of agency) personnel in all departments and all locations where essential functions are conducted. it also applies to the array of events and hazards that could threaten the agency and its perf

35、ormance of essential functions. the coop plan is applicable to the following departments:n (insert the names of the departments who have essential functions within the agency)the coop plan does not apply to temporary disruptions of service including minor it system or power outages and any other sce

36、narios where essential functions can be readily restored in the primary facility. this coop plan has been distributed to senior leadership in the (insert name of agency). if appropriate include a distribution schedule. training has been provided to (insert name of agency)s personnel with identified

37、responsibilities. this coop plan outlines the actions that will be taken to activate a viable coop capability within 12 hours of an emergency event and to sustain that capability for up to 30 days. the coop plan can be activated during duty and non-duty hours, both with and without warning. the coop

38、 plan covers all facilities, systems, vehicles, and buildings operated or maintained by (insert name of agency). the coop plan supports the performance of essential functions from alternate locations (due to the primary facility becoming unusable for a period that exceeds established rtos), and also

39、 provides for continuity of management and decision-making at the agency in the event that senior leadership or technical personnel are unavailable. authorities this section lists the authorities that were utilized during the coop planning process. some authorities used in the development of this do

40、cument are listed below. please revise to reflect the authorities utilized during the coop planning process at the agency. n state of maryland executive order 01.01.2013.06n federal continuity directive 1 & 2 (fcd 1 & 2)n continuity guidance circular 1 & 2 (cgc 1 & 2) n national security presidentia

41、l directive (nspd) 51/homeland security presidential directive (hspd) 20referencesthis section lists the references that were utilized during the coop planning process. some references used in the development of this document are listed below. please revise to reflect the references utilized during

42、the coop planning process at the agency. n emergency management accreditation program (emap) standardn national fire protection association (nfpa) 1600list any other documents that are incorporated into the coop planning process.situation this section addresses the situations that might affect and i

43、nfluence coop planning such as number of personnel affected, whether the agency is located in a rural or urban area, size of the primary facility, and other details. below are examples of information that could be included. please revise to reflect the situations of your agency.the following situati

44、ons impact (insert name of agency)s coop plan:n agency “x” is located in baltimore, md, a complex urban environment, or reisterstown, md, a suburb of baltimore, md.n the agencys primary facility houses multiple departments including administration, human resources, operations, etc. there are approxi

45、mately forty total personnel, in addition to twenty contractors, and typically ten to twenty agency visitors on a daily basis. n the agencys primary facility is located adjacent to railroad tracks and highways that carry hazardous materials. last year, there were twenty-five accidents on those highw

46、ays closest to the primary agency facility, two of which affected the agencys operations.assumptionsthis section lists the planning assumptions that guided the development of the plan, such as the training of personnel, resources available at primary and alternate facility locations, and other consi

47、derations. below are examples of information that could be included. please revise to reflect the assumptions of your agency.n a disaster can occur with little or no warning, causing significant loss of life and environmental and economic damage. in an emergency, it will be necessary to continue the

48、 essential functions of agencies in order to respond to day-to-day needs of citizens. however, continuity of operations may be challenging because of absenteeism within the response agencies and civil unrest due to community mitigation measures.n employees who have been assigned specific responsibil

49、ities within the coop plan are willing and able to carry out these responsibilities.n staff will be provided adequate training on this coop plan such that they will be able to perform their duties during a coop event.n as part of their commitment to this plan, (insert name of agency)s will engage in

50、 systematic assessments of procedures, resources, and training to ensure its continued ability to carry out its responsibilities as outlined in this plan. organization and assignment of responsibilitiesthis section identifies key positions within the agency and their responsibilities in the event of

51、 an emergency requiring coop plan activation. it addresses how to contact key personnel, contractors, and other key contacts. it also addresses the policies and support available for agency personnel. key personnelthe sections below refer to where key personnel (department wise), the rapid recall li

52、st, and the external call list are located. sample language is provided below. please revise to reflect your organization and plan.specific staffing requirements will vary widely among (insert name of agency) departments due to differences in their size, structure, mission, and essential functions.

53、each essential function has associated personnel that are necessary to ensure continuity of operations. without these personnel, the agency will not be able to perform its essential functions or meet the needs of citizens, contractors, and agency visitors. these personnel are necessary to carry out

54、essential functions in support of the (insert name of agency)s mission. rapid recall listthe internal call list or rapid recall list documents the contact information for employees who should be notified if the agency is threatened by or experiences an incident that requires coop plan activation.ext

55、ernal call list/contactsexternal contacts and vendors should be listed in table 2 in the section “essential functions,” or in appendix b, essential functions, as required resources supporting those functions. included is contact information for external vendors, suppliers, or others who would most l

56、ikely need to be contacted if the agency is threatened by or experiences an incident that requires coop plan implementation. coop plan implementation responsibilitiesthis section identifies key personnel within the agency and their responsibilities and positions during coop plan implementation. examples are listed below. please revise based on the responsibilities and positions that have been determined by the agency. if multiple teams exist, each team should be listed individually below. the following lists identify major responsibilitie