高中英語投訴信PPT課件

1、1,a letter of complaint投訴信,2,在遇到一些不文明現(xiàn)象、所購商品質(zhì)量差、售后服務不滿意等情況下向相關(guān)機構(gòu)或人寫信尋求解決問題。 在語言方面，要注意把握分寸，要公平、公正,What is a letter of complaint,3,投訴信通常包括以下內(nèi)容： 1.表明寫信目的，因何事向?qū)Ψ教岢鐾对V。 2.具體存在的問題。 3.希望對方能重視并妥善解決這個問題,4,二、閱讀投訴信范文回答問題,你是李華，兩周前你從網(wǎng)上訂購了一套書蟲系列讀物（Bookworm Series）昨天才到貨，且包裝破損，數(shù)量不足。請就此向網(wǎng)店客服寫郵件投訴。要點如下： 1. 介紹購物情況 2. 反

2、映存在問題 3. 提出解決方案,5,Dear Dir, I am Li Hua, one of your customers. Im writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation. The reason is that I ordered a set of Bookworm Series on your website two weeks ago, but I didnt receive them until yesterda

3、y. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, for I found one book missing. I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settl

4、ed properly by giving me a full refund or delivering a new set of books to me before this Saturday. Thank you for your consideration and I will be looking forward to your reply. Sincerely,6,完善寫作流程圖,自我介紹,寫作目的,內(nèi)容,7,常用語句 1. 抱怨 _ 2. 糟糕的服務 _ 3. 采取措施 _ 4. 解決問題 _ 5. 預防發(fā)生 _,preventfrom happening,complain ab

5、out,poor service,take measures,deal with/solve the problem,8,6. 調(diào)查此次事件 7. 表達不滿 8. 要求合理的賠償,investigate/look into the matter/incident,express ones dissatisfaction about,ask for reasonable compensation,9,套用句式 寫信目的， 因何事向?qū)Ψ教岢鐾对V,Im writing to make a complaint about the poor Web service I have received,投訴內(nèi)

6、容,The reason is that.At first, Whats worse, Eventually,10,希望得到的結(jié)果： I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday,11,三、投訴信模板,Dear _，

7、I am _ (自我介紹). I am writing to make a complaint about _ (抱怨的事情) (抱怨詳細內(nèi)容) The reason for my dissatisfaction is that _ (抱怨的第一個方面). In addition, _ (抱怨的第二個方面).Under these circumstances, I find it _ (感覺)to _ (抱怨的方面帶來的后果,12,I appreciate it very much if you could _ (提出建議和請求), and I would like to have this

8、matter settled by _ (解決方式+解決期限) Thank you for your consideration and I will be looking forward to your reply. Yours sincerely，,13,四、課堂練習,假定你是李華，上周六，你有一次不愉快的就餐經(jīng)歷，對餐廳的服務員態(tài)度非常不滿意。于是你給該餐廳老板寫一封投訴信。要點如下： 1. 問題：牛肉面有蒼蠅，服務員態(tài)度粗魯。 2. 要求：餐廳賠禮道歉。 注意：1. 詞數(shù)100左右。 2. 可以適當增加細節(jié)，以使行文連貫。 3. 開頭語和結(jié)束語已為你寫好,14,Dear Sir, 第一

9、段：自我介紹+寫信目的 I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now Im,Im writing to make a complaint about the poor service,15,第二段：投訴原因（包括背景:上周六，你有一次不愉快的就餐經(jīng)歷+要點1：牛肉面有蒼蠅，服務員態(tài)度粗魯） Last Saturday ,I went to your restaurant to have noodles b

10、ut I had an awful experience. The reason is that when I was eating, I suddenly found there were two flies in them, which made me sick. So I asked the waiter to give me another bowl of noodles, but he didnt change it and said in a rude manner that he was too busy to solve the problem. Your service makes me feel uncomfortable,16,第三段：提出建議和要求+要點2,I appreciate it very much if you could and I would like to