外貿(mào)英語(yǔ)口語(yǔ)1.ppt

1、Chapter 1 Establishing Trade Relations,Spoken English for Foreign Trade,Establishing Business Relations,Introducing Company and Business Scope,Phoning and Making Appointments,Calling on a Customer,Contents,Questions,Why firms establish business relation? No customer, No business New customer, New Bu

2、siness,Questions,How do you look for your customers? Talk about channels to look for customers,1.Trade Directory/Union 貿(mào)易名錄/行會(huì),2. Chamber of Commerce both at home and abroad國(guó)內(nèi)外商會(huì) China Chamber of International Commerce (CCOIC) 中國(guó)國(guó)際商會(huì),5. Banks,4. Advertisements in the newspaper or periodicals,Ways to

3、 get information of prospective clients,Information Related,3. Embassies or consulates/The commercial counselors office of the embassy in foreign countries 大使館駐國(guó)外商務(wù)參贊處,6. Market survey/research 市場(chǎng)調(diào)研,7. Mutual visits by trade delegations and representatives 貿(mào)易代表互訪,9. The Internet,Information Related,

4、8. Introduction from other business firms or friends or business house of the same trade 同業(yè)商行,10. Attendance at the export commodities fairs and exhibitions at home and abroad 出口商品展會(huì),廣交會(huì)(1957-) Guangzhou, Spring & Autumn China Import and Export Fair ( Canton Fair,Introducing Company and Business Sco

5、pe,Teaching Objectives Learn some expressions of introducing company and business scope. Pick up some useful patterns in making introductions Learn to introduce company and its business scope under specific situations. Learn to use precise English to describe the advantages and business of the compa

6、ny. Learn appropriate etiquette of making foreign costumers get acquaintance of the company,總公司HeadOffice 分公司BranchOffice Accounting department 財(cái)務(wù)部 Sales department 銷售部 國(guó)際部InternationalDepartment 出口部ExportDepartment 進(jìn)口部ImportDepartment Purchasing/procurement department 采購(gòu)部 Research and development d

7、epartment 研發(fā)部(R&D) 產(chǎn)品開發(fā)部ProductDevelopmentDepartment Quality department 質(zhì)量部 Quality control department 質(zhì)控部(QC) Public relations department 公共關(guān)系部(PR) AdvertisingDepartment廣告部 PlanningDepartment計(jì)劃部 Human resources department 人力資源部(HR) 人事部PersonnelDepartment 秘書室SecretarialPool Department可簡(jiǎn)寫為Dept,Words

8、and Phrases - Company Department,董事長(zhǎng) Chairman 總裁 President 總經(jīng)理 General Manager C.E.O (Chief Executive Officer) 總經(jīng)理助理General manager assistant 行政助理administration assistant Director 主任；主管 Director Zhang Office Director 辦公室主任 經(jīng)理 Manager Marketing representative 銷售代表 Accounting會(huì)計(jì) Cashier出納員 Clerk/Recept

9、ionist職員接待員 推銷員 Salesman 采購(gòu)員 Purchaser 售貨員 Sales Clerk,Words and Phrases - Position,Words and Phrases - Office Equipment,Office equipment 辦公設(shè)備 Office furniture 辦公家具 Cabinet 柜子 Swivel chair 轉(zhuǎn)椅 computer desktop 臺(tái)式電腦 laptop 手提電腦 Monitor 顯示器 Computer screen 電腦熒屏 Keyboard 鍵盤 Mouse 鼠標(biāo) Copier 復(fù)印機(jī) Fax machi

10、ne傳真機(jī) Telephone 電話 Printer 打印機(jī) Ink jet printer 噴墨式打印機(jī) Laser printer 激光打印機(jī) Paper shredder 碎紙機(jī) Paperclip 回形針 Stapler 訂書機(jī) Printer 打印機(jī) Scanner 掃描儀,Part One Preparing yourself,Please let me introduce myself. Im May I introduce myself? Im Allow me to introduce myself. Im Im from ABC company in Beijing. My

11、 name is David Lee,Im very pleased/glad/happy/honor to see/meet you, Mr. Smith. Ive heard so much about you , Mr. Blake. Ive often heard about you , Mr. Blake. The others have often talked about you , Mr. Blake,How do you do , Mr. Blake,聽完別人自我介紹以后，可以說,1. self introduction,1. self introduction,1. sel

12、f introduction,Part One Preparing yourself,How do you do, Mr. Blake? 熟人打招呼： How are you? How are you doing? Fine, thanks, and you? Very well, thank you. Not bad. Thank you. Im OK,初次見面，較正式,How do you do,更親切,要注意在不同場(chǎng)合使用的語(yǔ)氣,1. self introduction,Part One Preparing yourself,2. Third-party Introduction,May

13、 I introduce you to our office director? Id like to introduce you to Mr. Smith. Let me introduce you to our personal manager. Please allow me to introduce you to Mr. Smith. Its my pleasure to introduce you to It is with great pleasure that I introduce to you Mr. Zhang, manager of our company. Joe, I

14、d like you to meet Joe, I dont believe youve ever met This is Joe. Hes in charge of Hes our Director/Manager. Jane, this is Tom, Tom, this is Jane. Jane, Tom. Tom, Jane,在很多情況下，你往往會(huì)作為中間人介紹互不認(rèn)識(shí)的雙方,I am glad to have the honor of introducing We have nearly employees and sales of million. Id like to esta

15、blish trade relations with Ive been in this business for more than years,3. Introducing Company,Part One Preparing yourself,Our products are sold in Weve got several years experience and professional knowledge in the export of Here is our product information sheet. We are one of the leading exporter

16、s of in China. Here are our catalogue and price list The catalogue lists all the we export , and the price list gives price for We noted that your company is the leading importer of in The quality of ours is as good as that of many other suppliers, while our prices Wish you have interests . Its goin

17、g to be the pride of our company,4. Introducing Business Scope,Part One Preparing yourself,Part One Preparing yourself,5. Welcome,Welcome to On behalf of , Im very glad to welcome you to Thank you for coming all this way,Words and Phrases,line,competitive,supplier,有競(jìng)爭(zhēng)力的,行業(yè)，業(yè)務(wù),供應(yīng)商,Words and Phrases,p

18、roduct information sheet,show around,price list,帶領(lǐng)參觀,價(jià)格表,catalogue,產(chǎn)品目錄,產(chǎn)品說明書,忌諱的話題,一、過分的關(guān)心和告誡 二、個(gè)人的私生活（年齡、收入、婚姻、健康、住址） 三、令人不快的事物 四、他人的長(zhǎng)短 五、宗教和政治,Small talk topics,Trip Weather Itinerary,Trip,small talk topics,對(duì)方經(jīng)過長(zhǎng)時(shí)間旅行，旅途勞累，此時(shí)若能關(guān)切地詢問一下對(duì)方的旅途情況，有助于建立親切感，并給對(duì)方留下好的印象,How about your flight? Hows your fli

19、ght? Did you have a good trip/ a pleasant journey/ a nice voyage? Have you had a nice trip? Have you enjoyed your journey? Wonderful! Nice food and good service. Yes, I enjoyed it very much. Very pleasant. Very good. But I am a little tired, because its a long trip. Well, generally speaking, it was

20、fine. But it is really a long distance from New York to Shanghai. On the whole, its not too bad. It was OK, though I feel a bit tired. No, not very good, I was got air,Glad to hear it,Do you feel better now,Trip,Trip,you must be tired. . Its a long way to China, isnt it? And I think you must be tire

21、d. You must be very tired after such a long flight. Is this your first visit to? Is this your first visit /time/travel/trip to Beijing,small talk topics,Weather,Itsawarm/lovely/beautiful daytoday. Its biting cold today. It is subzero. Its too cloudy. I heard its going to rain this afternoon. Theweat

22、herforecastsays it will be a storm tomorrow. Look at the thick clouds, I think its going to rain. Its beginning to spot. Itrainsalothereinsummer. Theweatherisbetterthanyesterday. Itsrathercoldandwindytoday. ItisratherdryinBeijing. Its beginning to let up. It seems to be clearing up. It has been rain

23、ing all the week in Shanghai,small talk topics,Weather,I hate the winter here in Beijing. Its so cold and dry, and we dont really get much rain. Hows like in New York? The rain is so heavy. I dislike the summer here in Beijing. Theres too much rainfall. Hows like in New York? Its really hot today. B

24、eijing has a long hot summer, long chilly winter, and shorter spring and autumn. The hottest month is July and the coldest is January. Spring is coming, but it is still a little cold. In spring, sometimes it will have sandstorms in Beijing, but now the tree planting is still growing. Now its better

25、than before. Itsawarmdaytoday. In Beijing, the most pleasant weather is in September and October, they are the best time for traveling,small talk topics,Weather,Im a spring/summer/autumn/winter person. Im a dog person. rain/ snow/ heavy rain/ heavy snow/ downpour/ drizzle/ shower/ storm/ blizzard It

26、 is dismal/cloudy/cold/damp/stormy/windy/chilly/ clearing up/. It rains cats and dogs,small talk topics,Itinerary,How long will you be in Beijing? How long do you intend to stay? How long do you plan to stay? Until next month. About a week. Im staying here for five days, and I will fly to London nex

27、t Monday. Good. Well have enough time for our business talks. And between talks, well arrange some sightseeing for you, if you wish,small talk topics,Offering,Let me take your suitcase. Let me help you with your luggage. Can I help you with your bags? Would you like me to help you with the luggage?

28、Oh, thank you very much. No, thanks. I can manage it. It doesnt matter, thank you. I can handle by myself,Some useful sentences,Thank you for meeting me at the airport. It is very kind of you to meet me at the airport. Our company has sent me to pick you up here. Would you like to go to your hotel t

29、o rest for a short? This way please, my car is outside. Please wait for me here, I am going to the parting lot to drive my car. My car is in the parking lot, this way please,Part two Acting out,In this part, you are requested to act out a conversation with your partner. The following useful expressi

30、ons are provided for your reference,1.prospective adj. 潛在的 可能的 預(yù)期的 prospective buyers 可能的買主 prospective business partners 可能的貿(mào)易伙伴,2.trading partner 貿(mào)易伙伴 or business partner,New Words & Expressions,3. intend v. 想要, 打算后常接動(dòng)詞不定式 e.g. They intend to place an order with you. 他們打算跟貴方訂貨。 We intend to extend

31、 our business activities. 我們打算擴(kuò)大我們的業(yè)務(wù)范圍,New Words & Expressions,4. enquire v. 詢問 e.g. We would like to enquire whether you can supply the following items. 我們想詢問一下，貴公司能否提供下列商 品,5. catalogue n. 目錄 quotation n. 報(bào)價(jià)，報(bào)價(jià)單 pricelist n. 價(jià)目表,New Words & Expressions,6. cooperation n. 合作，協(xié)作 cooperate v. 合作，協(xié)作 e

32、.g. Lets cooperate with each other for our mutual benefits. 為了我們雙方的利益，讓我們合作吧。 I need your cooperation in this matter. 在這件事情上，我需要你的合作,7. competitive adj. 競(jìng)爭(zhēng)的，有競(jìng)爭(zhēng)力的 e.g. If your prices are competitive, we would place an order with you. 如果你們的價(jià)格有競(jìng)爭(zhēng)力，我們就跟你們訂 貨,New Words & Expressions,8. volume adj. 大量的 e

33、.g. volume orders 大宗訂單,New Words & Expressions,10. take this opportunity to(后接動(dòng)詞原型)利用這個(gè)機(jī)會(huì)做 還可以說take advantage of this opportunity or avail ourselves of this opportunity. e.g. We take this opportunity to express our great appreciation for your cooperation. 借此機(jī)會(huì)，對(duì)于您的合作，我們深表感謝,New Words & Expressions,1

34、1. deal in 從事，經(jīng)營(yíng) =handle v. 經(jīng)營(yíng) deal with 跟做生意 e.g. We have dealt in the export of washing machines for about ten years. 我們從事洗衣機(jī)出口已經(jīng)有很多年了。 We handle the import and export business of chemical products. 我們經(jīng)營(yíng)化工產(chǎn)品的進(jìn)出口業(yè)務(wù)。 We wish to deal with you in this line. 我們希望在該行業(yè)與你們做生意,The following conversation is

35、 between Mr.Gatty, an importer from Britain, and Mr.Dong, a director of LimingFoodstuffsFactory. Mr Dong: Here is our _1_ room Mr Gatty: You certainly have got a large collection of sample _2_ here.Mr Dong: Yes. We are _3_ foodstuffs to many countries. And the _4_ is getting greater and greater.Mr G

36、atty: So it is. Though _5_ , as you know, your exports of foodstuffs to our country have _6_ increased during the last few years. It appears that _7_,LISTENING PRACTICE,D: You said it .The quality of ours is as good as that of many other _8_ , while our prices are not high as theirs .By the way, whi

37、ch _9_ are you interested in ?G: Canned goods are of _10_ to me , particularly the canned fruit and meat. As your canned fruit is among the most popular ones in our market, Im going to _11_ in a day or two .D:Good .How about our canned meat? G:I think it will also find a good _12_ in our country. Wi

38、ll you show me some samples?D: Yes. This way ,please! Our canned meat is in various weighs .The largest one weighs three and a half pounds net, the smallest seven ounces net,G: The small sizes are more _13_ in our market than the large ones .Ive brought with me a sample of canned meat which is only

39、six ounces .The smallest size of yours is even bigger than that of mine .I wonder if _14_ .D: Your are welcome to _15_ .Here it is . _16_ .G: Oh, Its delicious. Mm.Im not sure about thepesticideresiduesin your foodstuffs ,though Im sure ,you must have given much thought to the matter. But you know ,

40、our governmentalrestrictionshave been _17_ , so we are not allowed to import any polluted goods.D: You can _18_ .Our foodstuffs are guaranteed to conform to WHO standards.G: Good. Id like to order meat of this kind in seven ounce tins if the price is _19_,D: What about other canned goods ,such as ca

41、nned mushrooms and vegetables?G: They are not as saleable as canned fruit ,I suppose .D: Mm , no .I really do not think that is so .They are also among our _20_ and have found a _21_ reception in many other countries.G: Then ,may I have a look at the samples first ? D: Certainly .Here you are .G: Ah

42、 ,very nice indeed .But I am not sure whether they are to the taste of our people .What would you allow me taking some samples home before I _22_ ?D: Thats all right.G: Well ,I have an _23_ at 4:00.Shall we talk about over tomorrow morning ?D: Ok ,See you tomorrow,2020/12/11,41,Homework,Finish the p

43、art five self-practice of task 1 on page 9-10. Best quality and competitive price Arrange for further discussion,Add your company slogan,Thank You,Task 2 Making Telephone Appointment,Words and Phrases,Secretary Concerning Possibility Completely Booked postpone,秘書 有關(guān) 可能性 完全 預(yù)約的 推遲,Words and Phrases,S

44、huffle Arrange Confirm Remind opening,攪亂，重組 安排 確認(rèn) 提醒 空缺,Words and Phrases,Scheduling conflict Time slot Return a call Miss sb. Make a meeting Get a hold of sb,行程安排有沖突 時(shí)間段 回電話 沒找到某人 安排見面 找到某人,Words and Phrases,Out of town Move a meeting Count on Take care of Look forward to,出城 改變見面時(shí)間 指望，料想 照顧，處理 期待，盼

45、望,Words and Phrases,Feel free Put sb. in (for an appointment) Work sb. In Put sb. down (for an appointment,隨時(shí) 把某人安排進(jìn)預(yù)約名單 額外安排某人 記下某人的預(yù)約時(shí)間,初級(jí),您好，我是比爾伯頓。 Hello, Bill Burton speaking. 您有事嗎？ What can I do for you? 很高興，我終于聯(lián)系到您了。 I am glad to finally get a hold of you,初級(jí),那天，我要出城去辦事。 I will be out of town

46、that day. 周四下午怎么樣？ What about Thursday afternoon? 你可以嗎？ Will that work for you,我們訂在2點(diǎn)好嗎？ Shall we say about 2 oclock? 你好，多麗絲在嗎？ Hello, is Doris available? 請(qǐng)問您是哪位？ Who is calling please,初級(jí),中級(jí),我是布拉德福家庭公司的詹尼詹金思，您給我打過電話。 This is Jenkins of Bradford and Sons returning your call. 我的秘書說您打電話問我們下周二見面的事，是嗎？ M

47、y sectary said you called concerning our meeting next Tuesday? 我們有沒有可能把見面的時(shí)間改到周一？ Is there any possibility we can move the meeting to Monday,對(duì)不起恐怕我周一的日程已排滿了。 I am sorry, I am afraid I am completely booked on Monday. 能否等您回來(lái)再說？ What it be possible to postpone until you return? 我盼著下周四下午2點(diǎn)與您見面。 I will l

48、ook forward to seeing you at 2 oclock next Thursday afternoon,中級(jí),事實(shí)上，我確實(shí)需要改一下預(yù)約時(shí)間。 Actually, I do need to change the time of my appointment. 我的行程安排有點(diǎn)沖突，所以我無(wú)法那么早到醫(yī)院。 I have a scheduling conflict, and I cant make it that early. 你能把我的名字記載這個(gè)時(shí)間段嗎？ Can you put me down for that time slot,中級(jí),高級(jí),我想告訴您下周二我不能赴

49、約。 I wanted to let you know I will not be able to make our meeting next Tuesday. 我打算在離開之前處理好見面之事，不過我想我可以重新安排一下。 I was counting on taking care of our meeting before I leave, but I suppose I could shuffle a few things,你如果要更改時(shí)間，請(qǐng)隨時(shí)打我手機(jī)聯(lián)系。 If you need to change the time, please feel free to call me on m

50、y cell phone. 我打電話是想確認(rèn)一下你明天上午9點(diǎn)與帕克先生的預(yù)約有沒有問題。 I am calling to confirm your appointment for tomorrow morning at 9 am with Mr. Parker,高級(jí),對(duì)不起，夫人。午飯后唯一的空缺時(shí)間是1：15，不過我能把你加在4點(diǎn)以后。 Sorry madam, the only opening we have after lunch is 1:15, but I might be able to work you in after 4,高級(jí),Making Telephone Appoin

51、tment 電話預(yù)約,對(duì)話1 A: 您好，我是比爾伯頓。您有事嗎？ B: 您好，伯頓先生。我是布拉德福家庭公司的詹尼詹金思，您給我打過電話。非常抱歉，您今天上午往我辦公室大電話時(shí)我正好不在。我的秘書說您打電話問我們下周二見面的事，是嗎？ A: 是的，詹金思小姐。謝謝您能回電話。很高興，我終于聯(lián)系到您了。我想告訴您下周二我不能赴約。那天我要出城辦事，有沒有可能把見面時(shí)間改到周一? B: 對(duì)不起，恐怕我周一的日程已排滿了。能否等到您回來(lái)再說？ A: 噢，天啊，我原本打算在離開之前處理好見面之事，不過我想我可以重新安排一下。沒錯(cuò)，我們可以重新安排一下。我周四上午才回來(lái)。那周四下午怎么樣？這個(gè)時(shí)間你可

52、以嗎？ B: 應(yīng)該沒問題。我們定在二點(diǎn)可以嗎? A: 好極了。我盼著下周四下午二點(diǎn)與您見面。如果您要更愛時(shí)間，請(qǐng)隨時(shí)打我手機(jī)聯(lián)系。 B: 謝謝，伯頓先生。下周四見,Dialogue 1,A: 您好，我是比爾伯頓。您有事嗎？ M: Hello, Bill Burton speaking. What can I do for you? B: 您好，伯頓先生。我是布拉德福家庭公司的詹尼詹金思，您給我打過電話。非常抱歉，您今天商務(wù)往我辦公室大電話時(shí)我正好不在。我的秘書說您打電話問我們下周二見面的事，是嗎？ F: Hello, Mr Burton, this is Jenny Jenkins of Br

53、adford and Sons returning your call. Im sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday,A: 是的，詹金思小姐。謝謝您能回電話。很高興，我終于聯(lián)系到您了。我想告訴您下周二我不能赴約。那天我要出城辦事，有沒有可能把見面時(shí)間改到周一? M: Yes, Ms Jenkins, thank you for returning my call. Im glad to

54、 finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday,Dialogue 1,B: 對(duì)不起，恐怕我周一的日程已排滿了。能否等到您回來(lái)再說？ F:I am sorry. Im afraid I am completely booked on Monday. Would

55、it be possible to postpone until you return? A: 噢，天啊，我原本打算在離開之前處理好見面之事，不過我想我可以重新安排一下。沒錯(cuò)，我們可以重新安排一下。我周四商務(wù)才回來(lái)。那周四下午怎么樣？這個(gè)時(shí)間你可以嗎？ M: Oh, dear. I was counting on taking care of our meeting before leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday mor

56、ning. What about Thursday afternoon? Would that work for you,Dialogue 1,B: 應(yīng)該沒問題。我們定在二點(diǎn)可以嗎? F: That should be fine, shall we say about two oclock? A: 好極了。我盼著下周四下午二點(diǎn)與您見面。如果您要更愛時(shí)間，請(qǐng)隨時(shí)打我手機(jī)聯(lián)系。 M: Perfect! I look forward to seeing you at two oclock next Thursday afternoon. If you need to change the time,

57、 please feel free to call me on my cell phone. B: 謝謝，伯頓先生。下周四見。 F: Thanks Burdon, Ill see you on Thursday,Dialogue 1,Making Telephone Appointment 電話預(yù)約,對(duì)話2 A: 您好 B: 您好，多麗絲在嗎？ A: 我是多麗絲。請(qǐng)問您是哪位？ B: 你好，多麗絲，我是帕克牙醫(yī)醫(yī)院的邁克。我打電話是想確認(rèn)一下你明天上午9點(diǎn)與帕克醫(yī)生的預(yù)約有沒有問題。 A: 噢，我差點(diǎn)忘了。謝謝你打電話提醒我。事實(shí)上，我確實(shí)需要改一下預(yù)約時(shí)間。我的行程安排有點(diǎn)沖突，所以我無(wú)法那

58、么早到醫(yī)院。 B: 如果把你往后排，那樣可以嗎？ A: 那得午飯以后。2點(diǎn)以前你們有空嗎？ B: 對(duì)不起，夫人。午飯后唯一的空缺時(shí)間是1：15，不過我能把你加在4點(diǎn)以后。這個(gè)時(shí)間是不是會(huì)更合適？ A: 那好吧，我想我能在1：15趕到。你能把我的名字記在這個(gè)時(shí)間段嗎？ B: 沒問題。我把你明天上午預(yù)約時(shí)間改為明天下午1：15。 A: 太好了。非常感謝,Dialogue 2,A: 您好 F: Hello B: 您好，多麗絲在嗎？ M: Hello, is Doris available? A: 我是多麗絲。請(qǐng)問您是哪位？ F: This is Doris, who is calling pleas

59、e? B:你好， 多麗絲，我是帕克牙醫(yī)醫(yī)院的邁克。我打電話是想確認(rèn)一下你明天上午9點(diǎn)與帕克醫(yī)生的預(yù)約有沒有問題。 M: Hi, Doras, this is Mike calling from Parkers dentistry. Im calling to confirm your appointment for tomorrow morning at 9a.m. with Doctor Parker,Dialogue 2,A: 噢，我差點(diǎn)忘了。謝謝你打電話提醒我。事實(shí)上，我確實(shí)需要改一下預(yù)約時(shí)間。我的行程安排有點(diǎn)沖突，所以我無(wú)法那么早到醫(yī)院。 F: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, and I cant make it that early. B: 如果把你往后排，那樣可