國際電話中的常用語 1.doc

國際電話中的常用語May I speak to Mr. Brown?Whos speaking, please?Im sorry, he is not in now.Would you like to leave a message?Mr. Brown is on another line nowHold the line a moment, please.May I have Ext. 5883?I cant hear you.Would you speak a little louder?Im sorry. I have the wrong number.You are wanted on phone.Will you ask him to call me back later?I was cut off. Will you connect me again?Well call you back in a few minutes. Will you hang up and wait, please?I want to place an overseas call to New York.Could you tell me the time and charges after the call?Sorry, I cant wait. Please cancel the call.This is the Singapore operator. Would you connect me with Mr. Lee in the International Department?This is the overseas operator in the United States. You have an overseas collect call from Mr. Smith in San Francisco. Will you accept the charges?拿起話筒的時(shí)候，可先用Hello. Good morning. Good afternoon.等問候?qū)Ψ?，并?bào)上自己的公司名、部門名、姓名等，如此可予人態(tài)度親切的感覺。(1) 早安。這里是正泰貿(mào)易公司。我能效勞嗎？ Good morning. This is Chengtai Trading Company. May I help you?(2) 午安。這里是大安商業(yè)銀行。我能為您效勞嗎Good afternoon. This is Dan An Commercial Bank. What can I do for you?3) 先鋒電子。我是吳瑪莉。Pioneer Electronics. This is Mary Wu speaking.(4) 喂。海外營業(yè)部。我是王大明。Hello. Overseas Sales Department. Taming Wang speaking.(5) 喂。這里是王公館。Hello. This is the Wang residence.(6) 午安。我是王大明。Good afternoon. Taming Wang speaking.(7) 我是楊文凱，請(qǐng)講。Wenkai Yang. Speaking.問對(duì)方要找誰通常對(duì)方都會(huì)主動(dòng)說出要找誰，但萬一對(duì)方說不清楚，或是你沒聽懂，想再確認(rèn)的時(shí)候，可以用下面的話問清楚。(1) 請(qǐng)問找哪位？Who do you want to talk speak to?(2) 您找哪位？Who would you like to speak with?(3) 請(qǐng)問受話人的尊姓大名？The name of the person you are calling, please?(4) 你要打給哪位?Who are you calling?請(qǐng)教對(duì)方的大名 接獲老外打來的電話，應(yīng)問清楚對(duì)方的身分，以便通報(bào)相關(guān)的當(dāng)事人或做進(jìn)一步的處理.(1) 請(qǐng)問是哪位？Whos calling, please?(2) 請(qǐng)問您哪位？Whos speaking, please?(3) 請(qǐng)教大名好嗎？May I have your name, please?(4) 請(qǐng)問大名好嗎？May I ask your name?(5) 請(qǐng)教您的大名。Your name, please.(6) 請(qǐng)問您是哪位？May I ask whos calling, please?(7) 請(qǐng)問您是誰？Who is this, please?(8) 請(qǐng)問是誰？Who is that calling?(9) 請(qǐng)告訴我您是哪位？Who should I say is calling?(10) 您是哪一位？Who(m) am I speaking to?(11) 要我通報(bào)您是哪位嗎？Could I tell him whos calling?(12) 請(qǐng)問您是何人？Whos that speaking, please?(13) 請(qǐng)問是哪位打來的？Whos this calling, please?不明了對(duì)方所言時(shí) 聽不懂對(duì)方的話卻硬撐下去，并非明智之舉，不如坦白請(qǐng)對(duì)方更簡單明確的說明清楚。(1) 能說得明確一點(diǎn)嗎Could you put that in more specific terms?(2) 我無法確定你的意思Im not sure what you mean.(3) 很抱歉。我沒聽懂你的話。Im sorry. I couldnt follow you.(4) 你講得太快了。我跟不上。Youre talking too fast. I cant keep up.(5) 請(qǐng)你再多解釋一下好嗎？Will you explain a little bit more?(6) 你能說得簡單一點(diǎn)嗎？Could you put that more simply?(7) 恐怕我沒聽懂。能請(qǐng)你再說一遍嗎？Im afraid I didnt understand that. Could you say that again, please?(8) 對(duì)不起，我沒聽到，請(qǐng)你再說一遍好嗎？Excuse me, but I didnt hear that, would you mind repeating it, please?(9) 抱歉，我沒聽懂，請(qǐng)您拼一下好嗎？Sorry, but I didnt catch that, would you mind spelling it, please?1各種附和、質(zhì)疑、同意、否定的用語 通話當(dāng)中需借助各種或表附和，或表驚訝，或表欣喜，或表婉惜，或表疑問，或表否定的短語，以利談話的順利推展。0 M1 h# 表驚訝(1) 真的呀？Really?(2) 什么？ What?(3) 別開玩笑Youre kidding!表欣喜(1) 好極了！ Great!(2) 太棒了！Fantastic!(3) 棒極了！Terrific!(4) 哇！Wow!表婉惜(1) 真糟糕。 Thats too bad.(2) 真可惜！ What a shame!,(3) 聽到這樣我很難過。Im sorry to hear that.W0 H!(4) 喔，原來如此.Oh, I see.!表同意(1) 沒錯(cuò)。Right.(2) 正是。 Exactly.(3) 是的，一點(diǎn)也沒錯(cuò)。 Ill say.(4) 你說得對(duì)極了。 You can say that again.(5) 好的。 OK表不同意(1) 我可不以為然。 I dont think so.(2) 不成！No way!(3) 不！No.(4) 喔，得了吧！Oh, come on!(5) 事實(shí)上不然Not really.通話將畢時(shí)的結(jié)尾語通話接近尾聲，經(jīng)常要來上幾句客套話，以作為道別的前奏曲。請(qǐng)靈活應(yīng)用下列各句，免得該收?qǐng)鰰r(shí)卻不知如何下手。(1) 謝謝你來電。 Thank you for calling.(2) 感謝你打給我。It was kind of you to call me.(3) 很高興跟你談話。 Nice talking to you.(4) 讓我們盡快聚聚。 Lets get together soon.(5) 我該掛電話了。 Id better get off the phone.(6) 請(qǐng)隨時(shí)再打電話給我。 Call me again any time.(7) 有空請(qǐng)?jiān)俅螂娫拋怼?Call again when youve got time. !(8) 請(qǐng)代我問候珍妮。 My best wishes to Jane.(9) 請(qǐng)一定要再來電話喔。 Please do call again.(10) 我隨時(shí)高興接到你的電話。 Im always glad to hear from you.(11) 想聊的時(shí)候請(qǐng)隨時(shí)來電。 Call again anytime you feel like talking.(12) 謝謝你回我電話，再見。 Thanks for returning my call, good-bye.(13) 讓我們保持聯(lián)絡(luò)，再見。 Lets keep in touch, good-bye.(14) 那么下周二見。 See you next Tuesday, then1. Im calling from a public phone, so Ill call her again.2. Im not at home now, so Ill call her around three oclock again.3. May I use your phone?4. Would you mind if I use your phone?5. How do I get an outside line?解析：*1. public phone 是公用電話， pay phone 也是(投幣式)公用電話；而公用電話亭則是telephone booth.*2. 在外打公用電話就表示無法讓對(duì)方回電，所以通常會(huì)再告知下次聯(lián)絡(luò)時(shí)間或方式。*3. 有時(shí)找不到公用電話， 必要時(shí)需向商家借用電話，或者在別人的公司借電話時(shí)可用以上幾句。*4. outside line 是“電話外線”，而extension 為電話（內(nèi)線）分機(jī)。1. Im sorry I have the wrong number.2. Is this 02-2718-5398?3. Sorry to have bothered you.4. Im sorry. I think I must have dialed the wrong number.5. Could I check the number? Is it 2211-3344解析：1. 區(qū)域號(hào)碼是 area code2. 電話號(hào)碼的念法： 02-2211-3224念成：area code zero-two, two-two-one-one-three-two-two-four.* 0 可念成 oh 或 zero* 22 可念成 two-two 或 double two3、抱歉這么晚打來的說法：1. Im sorry to call you so late. 對(duì)不起這么晚打電話來2. I hope I didnt catch you at a bad time. 抱歉這種時(shí)候找你。（含有希望沒有打擾到你的意思）3. I hope I didnt wake you up so early. 我希望這么早沒有吵到你。4. Im sorry to call you so early. 對(duì)不起這么早打電話來。5. Im sorry to bother you at this hour. 很抱歉在這時(shí)打擾你。4、有急事時(shí)的表達(dá)方法：1. Its urgent. Could I have her mobile phone number? 我有急事，可不可以告訴我她的手機(jī)號(hào)碼？2. Could you tell me where I can reach her? 能不能告訴我在哪里可以找到她？3. This is an emergency. I need to get in contact with him right now. 能不能告訴我在哪里可以找到他。5、若對(duì)方不在的說法：1. Its nothing important. 沒什么重要事。2. Its nothing urgent. Thank you ,good-bye. 沒什么要緊事，謝謝您，再見。3. Ill call her again. 我會(huì)再打給她。4. Ill call back later. 我稍后會(huì)再打來。5. Please ask Miss Chen to call me back. 請(qǐng)陳小姐給我回電話。6. Could you tell her to call Carol as soon as possible? 能不能請(qǐng)她盡快打電話給卡洛？7. Ask her to call Carol at home after seven, please. 麻煩她在七點(diǎn)后打電話到卡洛家。8. Can I leave a message? 我可以留言嗎？9. Please have her return my call.請(qǐng)她回電話給我。10. Could you ask him to to call me back? 可以請(qǐng)他給我回電話嗎？11. Please tell her Carol called. 請(qǐng)告訴她卡洛找她。12. Let me call back later again. Thank you. 我稍后再打電話來。謝謝你。13. Please tell him to phone 2233-4455. 請(qǐng)他給2233-4455回電話.6、電話答錄機(jī):1This is a recording. Im not at home now. Please leave a message after the beep. Thank you.這是電話答錄機(jī)。我現(xiàn)在不在家，請(qǐng)?jiān)趩舻囊宦曋箝_始留言。謝謝！電話答錄機(jī) 是 telephone answering machine)2This is Carol. Please give me a call when you are free. My number is 2244-6688.我是卡洛。有空請(qǐng)回電話給我。我的號(hào)碼是2244-6688.對(duì)電話答錄機(jī)留話時(shí)與一般留言無異，說出以下重點(diǎn)即可：1. 來電者姓名2. 來電時(shí)間3. 來電目的4. 聯(lián)絡(luò)電話或方式7、訂購商品及詢問：未完待續(xù)打電話我是丹尼斯史密斯。This is Dennis Smith. *打電話時(shí)常用This is.代替My name is.。This is Dennis Smith speaking.喂，是約翰嗎?Hello, John? *常用于熟人之間。喂， 請(qǐng)問是丹尼斯史密斯先生嗎?Is this Mr. Dennis Smith?請(qǐng)問是財(cái)務(wù)科嗎?Is this the finance department?請(qǐng)問是吉姆貝克醫(yī)生的辦公室嗎?Is this Dr. Jim Bakers office?我能借用一下您的電話嗎?Do you mind if I use your phone? *這句話直譯是“如果我用一下您的電話，您介意嗎?”。如果同意，回答是No(不介意)。Do you mind if I use your phone? (我能借用一下您的電話嗎?)No, please go ahead. (可以，請(qǐng)用吧。)我想找佐藤先生。May I speak to Mr. Sato?May I speak with Mr. Sato?Id like to speak to Mr. Sato, please.Is Mr. Sato there, please?Mr. Sato, please. *這是最簡單的說法。并不失禮，工作和日常生活中都可以用。Let me talk to Mr. Sato, please. *這樣說有點(diǎn)太直，除了對(duì)熟人以外一般不用。馬克在嗎?Is Mark there? *孩子們之間、朋友之間和比較熟悉的人之間比較隨便的說法，工作中最好不用。真對(duì)不起，這么晚了還給您打電話。Im sorry for calling you this late. *若在早晨的話把late換成early。我希望我沒打擾您。I hope Im not disturbing you. *disturb“打擾(休息和工作)”。I hope Im not keeping you.但愿沒吵醒您。I hope I didnt wake you up.I hope I didnt wake you up. (但愿沒吵醒您。)No, you didnt. (沒有，你沒吵醒我。)我有急事要找巴爾先生。It is urgent I talk to Mr. Barr now.I need to get in contact with Mr. Barr right away. *get in contact with.“和取得聯(lián)系”。I need to talk to Mr. Barr immediately.有關(guān)明天開會(huì)的事給您打電話。Im calling about tomorrows meeting.我給您回電話。Im returning your call.Im calling you back.接電話喂!Hello. *英語中接電話的人先說“Hello”。Hello. (喂!)Oh, hello. Is Mark there? (喂，馬克在嗎?)對(duì)，我就是。Speaking. *對(duì)方要找的剛好是自己，就以這句“我就是”回答。This is he. *女性用“This is she”。This is Mr. Sato speaking. (對(duì)，我是佐藤。)This is. *有點(diǎn)兒生硬的感覺。是我呀。Its me. *常用于像夫妻間關(guān)系非常親密的場合。ABC商務(wù)學(xué)院。您有什么事?ABC Business College, may I help you? *公司等工作場所接電話時(shí)的一般對(duì)答方式。個(gè)人家庭接電話時(shí)只需說“Hello”。Thank you for calling ABC Business College.Can I help you?您是哪位?Whos calling, please?Whos speaking, please?Who is this, please?May I ask whos calling?Who should I say is calling?您想找哪位接電話?Who in particular would you like to talk to? *in particular“特別”、“尤其”。他一直在等您的電話。Hes been expecting your call. * Hes是He has的省略形式。Expect“抱有希望地等待”。您要找哪個(gè)鈴木?Which Suzuki do you want to talk to?這兒有三位姓鈴木的。There are three Suzukis here.您能過會(huì)兒再打嗎?Would you mind calling back later?Could you call back later?請(qǐng)轉(zhuǎn)103。Extension 103, please. *extension“延長”，在這里表示“分機(jī)電話”。May I have extension 103?Could I have extension number 103?Please connect me with extension 103.Would you transfer this call to extension 103?我給您接103分機(jī)。Ill connect you to extension 103.Im transferring your call to extension 103.請(qǐng)稍等一下。Hold on, please. *hold on“等待”。May I speak to Mr. Smith? (請(qǐng)找史密斯先生。)Hold on, please. (請(qǐng)稍等。)One moment, please.Just a moment, please.Hold the line, please.Just a second, please.我讓他接電話。Ill put him on. * put.on“讓接電話”。Ill connect you. (把電話轉(zhuǎn)接給你。) *connect“連接”。我把電話給您接過去。Ill transfer your call.Ill put you through.我把電話轉(zhuǎn)給負(fù)責(zé)人。Ill get your party for you. *party 不是“聚會(huì)”而是指接電話的對(duì)象。Let me transfer this call for you.Im transferring your call to the person in charge.我把您的電話接到營業(yè)部去。Im transferring your call to the sales department.是貝克打來的，請(qǐng)接1號(hào)線。Mr. Peck is on line one.Mr. Peck for you. Hes on line one.Pick up line one. Its Mr. Peck.ABC公司米蘭先生的電話。You have a call from Mr. Miller of ABC.Theres a call from Mr. Miller of ABC.Mr. Miller of ABC is on the line.您要找的人來接電話了。Your party is on the line. *通過電話交換臺(tái)的接線員時(shí)，接線員接通電話后常用的表達(dá)方式。Your party is on the line. (您要找的人來接電話了。)Thank you. (謝謝。)無法接電話時(shí)她正在接電話。Her line is busy now. *busy表示“正在打電話”，而不是“忙”。Sorry, her line is busy now. (對(duì)不起，她正在打電話。)Alright. Ill try again later. (好的。那我過一會(huì)兒再打。)Shes on another line now.Ms. Kane is talking to someone else now. (凱恩先生正在打電話。)Im afraid shes on the other line now.對(duì)不起，她現(xiàn)在脫不開身。Im sorry, shes tied up at the moment. *tied up “忙得不能接電話”。對(duì)不起，她正在接待客人。Im sorry, she has company at this time. *company 除了“公司”以外，還表示“朋友”、“來客”。您等會(huì)兒行嗎?Would you like to hold? *hold“拿”、“握住”，即“不掛電話等著”。Would you like to hold? (您等會(huì)兒行嗎?)No, Ill call back later. Thanks. (不用了，過會(huì)兒我再打吧。謝謝。)Would you like to stay on the line?Can you hold the line, please?Would you like to hold on?Wanna hold? (能等會(huì)兒嗎?) *只用于朋友或熟人，工作中不能使用。Wanna.是Do you want to的省略形式。表示“你想嗎?”他現(xiàn)在不在座位上。Hes away from his desk now.他在公司，但現(xiàn)在不在座位上。Hes in but hes not at his desk right now.對(duì)不起，他出去了。Im sorry, hes not in right now.Is John there, please? (請(qǐng)問約翰在嗎?)Im sorry, hes not in right now. (對(duì)不起，他出去了。)Hes not in.Hes out now.Hes not here now.(他現(xiàn)在不在這兒。)Hes out of the office right now.他什么時(shí)候能回來?When is he coming back?When do you expect him back?What time do you think hell be back?他大概10分鐘后回來。He should be back in ten minutes. *in 指的不是“以內(nèi)”，而是“之后”，所以是“10分鐘后”的意思。他應(yīng)該下個(gè)星期來上班。He should be back in the office next week.他休假到下個(gè)星期。Hes on vacation until next week.他打電話來說病了。He called in sick today. *call in sick 是習(xí)慣用語，“打電話請(qǐng)病假”。他現(xiàn)在出差去了。Hes out of town now.他現(xiàn)在吃午飯去了。Hes out to lunch now. *out to lunch 慣用語，“午休”。他現(xiàn)在正在開會(huì)。Hes in a meeting right now.他今天休息。Hes off today. *只用off就可以表示“休息”。留言、接受留言您能過會(huì)兒再打來嗎?Could you call back later?Would you call again later?Would you mind calling back later?請(qǐng)10分鐘后再打。Please call me back in ten minutes. *in表示“從現(xiàn)在到以后”、“以后”。如果要特別強(qiáng)調(diào)在“時(shí)間之內(nèi)”的話，用within。表示在“某時(shí)間以后”，用after。Would you call me back in ten minutes, if you dont mind? (你能10分鐘以后再打來嗎?)Would you call me back in ten minutes if possible? (你能不能10分鐘以后再打來?)您要給他留言嗎?May I take a message?May I take a message? (您要給他留言嗎?)No, thank you. (不用了，謝謝。)Is there any message?Would you like to leave a message?Shall I take a message?Could I take a message?Do you have any message?May I take a message?過會(huì)兒我再打。Ill try again later.Ill call back later.Ill call again in an hour. (一個(gè)小時(shí)后我再打來。)能留個(gè)口信嗎?Can I leave a message?Can I leave Mr. Smith a message? (能給史密斯先生留個(gè)口信嗎?)我給你打電話了，可是占線。I called but your line was busy.I called but your line was engaged. *英式英語。請(qǐng)告訴他林恩凱恩給他打過電話。Would you tell him that Lynn Kane called?Please tell him to call Lynn Kane. (請(qǐng)讓他給林恩凱恩打電話。)請(qǐng)轉(zhuǎn)告他讓他給我回個(gè)電話。Please tell him to call me.Please ask him to call me.Please have him call me back. (請(qǐng)讓他給我打電話。)他怎么跟您聯(lián)系呢?How can he get a hold of you?How can he get in touch with you?How can he get in contact with you?請(qǐng)告訴我您的電話號(hào)碼。Your number, please?Your number, please? (請(qǐng)告訴我您的電話號(hào)碼。)My number is 1234-1234. (我的電話號(hào)碼是1234-1234。)Whats your number?May I have your number?Could I have your number?我的電話號(hào)碼是1234-1234。My number is 1234-1234.請(qǐng)6點(diǎn)以前打1234-1234跟我聯(lián)系。You can reach me at 1234-1234 until six oclock. *reach“電話聯(lián)系”。我再確認(rèn)一下電話號(hào)碼，1234-1234，對(duì)嗎?Let me repeat the number. Thats 1234-1234.The number is 1234-1234. Right? (你的號(hào)碼是1234-1234，對(duì)嗎?)好的，我轉(zhuǎn)告他您來電話了。OK. Ill tell him that you called.Ill give him your message. (我將轉(zhuǎn)告您的口信。)您的名字怎么拼?How do you spell your name?Could you spell your name, please?Would you please spell your name?Could you spell that? (您能拼一下您的名字嗎?)您開會(huì)的時(shí)候史密斯先生給您來電話了。Mr. Smith called you during the meeting.我讓他給您回電話好了。Ill have him call you back.Ill tell him to call you back.Ill ask him to call you back.是不是讓他給您回電話呀?Shall I have him call you back?Shall I have him call you when he gets back? (他回來后，讓他給您回電話嗎?)Would you like him to call you back?Want him to call you back? *是Do you want him to call you back? 的口語縮略形式，比較隨便的說法。掛斷電話謝謝您打來電話。Thanks for calling. *在接到對(duì)方電話時(shí)，最后用該句結(jié)束電話以示禮貌。So, Ill see you tomorrow. (那，明天見。)Thanks for calling. (謝謝您打來電話。)Thank you for your call.Well, I have to get going. (那，我得掛電話了。)Thank you for your call. (謝謝您來電話。)請(qǐng)隨時(shí)來電話。Please call again anytime.我得掛電話了。Id better get off the phone. *get off the phone 是“掛上電話”的固定說法。我得掛電話了。I have to go now.I have to get going.我該掛電話了。I guess Id better get going. *guess“想”，get going“掛上電話?！蹦芨ㄉ显挘曳浅８吲d，再見。Nice talking to you. Bye.請(qǐng)掛電話吧。Please hang up the phone. *“掛斷電話”用hang up,而不能用cut。Please put down the receiver.Would you please get off the phone? (您能掛上電話嗎?)電話斷了。I was cut off.I was disconnected.我還沒說完呢，她就把電話掛上了。She hung up on me. *hung 是hang的過去式。She hung up before I finished.電話不通。The phone went dead.謝謝你給我回電話。Thank you for returning my call.Thank you for calling me back.打錯(cuò)電話您好像打錯(cuò)電話了。Im afraid you have the wrong number. *wrong“錯(cuò)的”、“不對(duì)的”，wrong number“錯(cuò)的電話號(hào)碼”。Im afraid you have the wrong number. (您可能打錯(cuò)電話了。)Oh, sorry for troubling you. (哦