2018_2019學年高中英語Unit23ConflictSectionⅥ（自修課）Writing—投訴信學案北師大版.docx

Section (自修課) Writing 投訴信投訴是人們?nèi)粘Ｉ钪惺艿狡垓_或不合理、不公平的對待時的一種積極有效的應對方式，而寫投訴信是人們無法直接陳述或不便于直接陳述時所采取的必要手段。投訴信通常是寫給廠家、商店、消費者協(xié)會、報界或廠家、商店的上級主管部門，揭發(fā)產(chǎn)品質(zhì)量的低劣、服務態(tài)度的糟糕，抱怨不應出現(xiàn)的情況或問題等，以求得解決的信件。寫投訴信要實事求是地把問題講清楚，態(tài)度要冷靜，要寫得有理有據(jù)，令人信服。做到有禮貌，不能惡言傷人。一、基本結構1在投訴信件的右上角寫投訴人的地址。下一行靠左邊寫受訴人的地址。2接著靠左邊寫禮貌的稱呼。3引出主題。說明投訴原因，給出具體的信息，包括產(chǎn)品名稱、銷售服務、在何時何地購買物品及物品出現(xiàn)的問題等。附上保證書和收據(jù)的復印件。4給出投訴要點。例如：(1)為什么這一產(chǎn)品的廣告有不合實際、錯誤引導消費者的嫌疑。(2)產(chǎn)品有什么問題。5說明你的要求。如果沒有滿足你的要求，清楚地說明你想要進一步采取什么樣的行動。6正式結尾(Formal ending)投訴信的最常見結尾就是：I look forward to hearing from you.7署名(Signing off)寫完后應簽名落款，寫在結束語的正下方。二、增分佳句1I am writing to tell you about ., which I bought from . on .2I enclose copies of the guarantee and the receipt.3In your advertisement you claim that the watch is waterproof./The advertisement gave the impression that the jacket would last a lifetime.4However, the first time I went swimming, the watch stopped working./However, after only one wash, the colour had faded.5When I took the . back to the shop, the assistant said it was my fault and I hadnt read the instructions carefully.6I would like you to refund my money.7Unless I receive a satisfactory reply, I will write to the Consumers Association.題目要求假如你是李華?？催^廣告你買了某家公司的一種面霜(the cream)。廣告說這種面霜含有一系列特殊物質(zhì)，安全、有效，可以消除臉上的斑點(spot)。但當你首次涂在臉上過后的第二天早上，就感到癢(tickle)，像蟲子在爬(crawl)。而且用得越多，癥狀越嚴重。這嚴重影響了你的工作和生活。請你寫一封投訴信說明情況，并要求該公司退貨、支付醫(yī)療費用并嚴肅調(diào)查此事件。第一步：審題構思很關鍵一、審題1確定體裁：本文為投訴信；2確定人稱：本文的主要人稱應為第一人稱；3確定時態(tài)：本文時態(tài)主要應用一般現(xiàn)在時和一般過去時。二、構思第一部分：引出主題，說明投訴原因。第二部分：詳細說出投訴要點，給出具體的信息。第三部分：說出要求。第二步：核心詞匯想周全1complain_about抱怨2a_range_of/a_series_of 一系列的3keep_._out_of/remove 去除4as_if/as_though 好像5be_aware_of/realize 意識到6side_effect 副作用7look_into/research 調(diào)查8be_intended_to_do/plan_to_do 打算做某事第三步：由詞擴句雛形現(xiàn)1在廣告中，你們聲稱：面霜含有一系列特殊物質(zhì)，安全、有效，可以消除臉上的斑點。(賓語從句；and 連接的并列句)In_your_advertisement,_you_claim_that_the_cream_has_a_range_of_special_materials_and_is_safe_and_effective,_and_it_can_keep_the_spots_out_of_the_face.2我第一次將其抹在臉上時，是認真按照說明操作的。(the first time 引導的狀語從句)The_first_time_I_applied_it_to_my_face,_I_followed_the_instructions_carefully.3我感到癢(tickle)，像蟲子在爬。(as if 引導的狀語從句)I_felt_my_face_tickling_as_if_something_were_crawling.4我用得越多，癥狀越嚴重。(the比較級 . the比較級.)The_more_I_used_it,_the_worse_the_symptom_became.5這種面霜嚴重影響了我的生活和工作。The_cream_greatly_affected_my_life_and_work.6我要求該公司退掉面霜、支付醫(yī)療費用并嚴肅調(diào)查此事件。(and 連接的并列謂語)I_want_to_send_back_this_cream,_meanwhile_your_company_should_pay_for_the_cost_of_medical_service_for_my_treatment_and_look_into_the_matter_seriously.第四步：句式升級造亮點1用which引導的非限制性定語從句升級句1In_your_advertisement,_you_claim_that_the_cream_has_a_range_of_special_materials_and_is_safe_and_effective,_which_can_keep_the_spots_out_of_the_face.2用強調(diào)句式改寫句5It_was_the_cream_that_greatly_affected_my_life_and_work.第五步：過渡銜接聯(lián)成篇Dear_manager，Im_writing_to_complain_about_your_awful_product_“No_spot”_cream._In_your_advertisement,_you_claim_that_the_cream_has_a_range_of_special_materials_and_is_safe_and_effective,_which_can_keep_the_spots_out_of_the_face.The_first_time_I_applied_it_to_my_face,_I_followed_the_instructions_carefully._To_my_surprise,_the_next_morning,_I_felt_my_face_tickling_as_if_something_were_crawling._And_during_the_following_days,_the_more_I_used_it,_the_worse_the_symptom_became._And_it_was_the_cream_that_greatly_affected_my_life_and_work._And_I_was_aware_of_being_cheated.You_have_guaranteed_that_your_products_are_safe_and_never_have_you_mentioned_the_side_effect._I_want_to_send_back_this_cream,_meanwhile_your_company_should_pay_for_the